Contact PokeLens Customer Service

Why should I report an Issue with PokeLens:IV OCR for Pokemon Go?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LessLoop Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It defaults to the screenshot folder so it is not working when I use Samsung game tools to take a screenshot as it saves to a different folder.Love how quick and simple it is, but it told me my Pidgeot with perfect IVs was only a 93 percent.seems pretty good, but it keeps recognizing my Jolteon as a Flareon.Last week pokelens was working flawlessly.

2. Just make sure that the arc isn't obscured by the Pokemon, if it's a larger one.Junk. Can't even find the screenshot if you manually set the path.Works well while being safe and not requiring access to your accountI LIKE IT THANKS DEFINITELY SAFEIt's quite easy to use.

3. It sounds great, but it doesn't recognize any of the screenshots so it doesn't actually do anything.Doesn't read half the screenshots and is a major time suck.

4. Go with Poke Genie instead.Only the "last screen shot" option works, but it does work.

5. Now it can't find the Pokémon level to anything I try to screenshot.

6. Hope there is a setting to change where it looks for the screen shoot.

7. Idk what's going on but I used to think you guys were as good as pokegenie.

1. Fix PokeLens Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PokeLens: Restarting the app will resolve most errors.
2. Update the PokeLens App. Here is how:
   1. On Android goto PlayStore » Search for "PokeLens" » Open PokeLens:IV OCR for Pokemon Go » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PokeLens » click "UPDATE".
3. Clear PokeLens:IV OCR for Pokemon Go app cache: Clearing cached data will force your app to retrieve the latest data directly from PokeLens servers.
   1. On Android, goto Settings » Apps » Select "PokeLens:IV OCR for Pokemon Go" » click Storage » click "Clear Cache".
4. Check PokeLens app permissions. If any of these permissions required to use your device's features are disenabled, PokeLens might not work.
5. Uninstall and reinstall PokeLens. If nothing else has worked, completely uninstall PokeLens then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PokeLens not working

2. Fix PokeLens Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PokeLens be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PokeLens not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PokeLens may not be able to connect to the Internet when running in the background.