Contact HidrateSpark Water Tracker Customer Service

Why should I report an Issue with HidrateSpark Water Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hidrate to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I work night shifts a few nights a week so getting reminders during the day doesn't help me when I'm sleeping.Useful but issues with puck are getting worse: not accurately syncing w/ or w/o background sync on (skipping whole bottles), loses connection & can't recalibrate w/o recharging despite having battery left, doesn't fully recharge, there isn't a low battery warning unless you go into the app each day or leave background sync on (pick battery drain or data loss), and only holds 2 days of data.

2. The background sync doesn't work, and changing the bottle name doesn't save the first few times.

3. It auto adds drinks but doesn't remove them, meaning I have to delete drinks in two places.It is captivating,it keeps me focused enough on my water goal.

4. It doesn't sync seamlessly in the background always, but the sensor I feel is accurate and all info is stored until it does sync.

5. Update: the dev explained that the goal is dynamic based on weather, so I've removed my bug report about this since it's a (good) featureA decent app that works with your Hidrate spark bottle.

6. Two big annoyances... When I delete an entry from my drink log the goal progress doesn't always update properly.

7. However, I will caution anyone who has sensitivities around food, eating disorders, and diet apps/systems that this app uses some of the same kind of language - ie, theres a "goal" intake, and it optionally calculates how much you "should" be drinking based on your height/weight, if you choose to enter that information.

8. Yesterday shows zero drinks in my log (I deleted all of them) but 40% progress towards my goal.... I also don't like the one way sync to fitbit.

9. When I go to delete them, it asks me to log in again but it doesn't change the incorrect total.

10. Fun Easter egg: changing the bottle name to include a color changes the icon color.

11. But no, you pay $5 just to be able to pick two colors for the lights instead of one.I'm giving this two stars because I really do love the Hidrate bottle.

1. Fix HidrateSpark Water Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HidrateSpark Water Tracker: Restarting the app will resolve most errors.
2. Update the HidrateSpark Water Tracker App. Here is how:
   1. On Android goto PlayStore » Search for "HidrateSpark Water Tracker" » Open HidrateSpark Water Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HidrateSpark Water Tracker » click "UPDATE".
3. Clear HidrateSpark Water Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from HidrateSpark Water Tracker servers.
   1. On Android, goto Settings » Apps » Select "HidrateSpark Water Tracker" » click Storage » click "Clear Cache".
4. Check HidrateSpark Water Tracker app permissions. If any of these permissions required to use your device's features are disenabled, HidrateSpark Water Tracker might not work.
5. Uninstall and reinstall HidrateSpark Water Tracker. If nothing else has worked, completely uninstall HidrateSpark Water Tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HidrateSpark Water Tracker not working

2. Fix HidrateSpark Water Tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HidrateSpark Water Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HidrateSpark Water Tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HidrateSpark Water Tracker may not be able to connect to the Internet when running in the background.