Published by SAMHSA

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Why should I report an Issue with Suicide Safe?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SAMHSA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Suicide Safe

1. The app offers tips on how to communicate effectively with patients and their families, determine appropriate next steps, and make referrals to treatment and community resources. • Learn the five steps of the SAFE-T approach in working with patients and easily download resources for use offline. • Study interactive sample case studies to see the SAFE-T approach in action. • Browse conversation starters that provide sample language and tips for talking with patients about their suicidal ideation. • Explore clinical and educational resources and share crisis line phone numbers and other patient-focused materials. • Use SAMHSA’s Behavioral Health Treatment Services Locator to provide timely referrals for patients.

2. Suicide Safe is a suicide prevention learning tool for primary care and behavioral health providers and is based on the nationally recognized Suicide Assessment Five-step Evaluation and Triage (SAFE-T) practice guidelines.

3. Suicide Safe helps providers feel confident to assist patients who present with suicidal ideation.

4. Note: This app is a free resource provided by the Substance Abuse and Mental Health Services Administration, U. S.

5. The Locator can be filtered by type and distance.

6. Email SAMHSA at SAMHSAInfo@samhsa. hhs. gov with any questions or comments.

7. Department of Health and Human Services, and was funded by Federal resources.

Suicide Safe Customer Insights

1. People with 5 decades of trauma do too.Many resources in your area listedLinks are brokenPlease investigate investigational Please help me I'm being attacked by the Postal Service the Air National Guard and 50% off forces that taking my mail out of the banks at 100,000 stolen check my profit sharing for my royalty inventions I'm trying to find a statement that have the social security admission is fired but keep redirecting my payment statement time to receive 80,000 A week 5 times a week That's a structural statement of five Separate Checks at $80,000 Can you please have infragarThis was stupidWelcomingThis is a great tool for anyone and those in helping professions (direct service providers).

2. It's a tough thing to survive and not always true to be a factor in off and on depression regardless trying to forget and consider something worth living for I convinced a few people in mental hospitals about survival and being a positive result in holding compassion towards those that suffer irreversible trauma in building their own ambition towards their passion for the same place it's a feeling of being lost with a lack of humility in people that are more likely to judge than inspire.Worthless. Apparently they think only veterans commit suicide.

3. Detailed open ended questions to address Suicide for anyone feeling hopeless and with no way out.

4. Great evidence-based interventions with treatment locator features.

5. Thank you SAMHSA for developing this app.

Steps to Troubleshoot & Fix Suicide Safe Issues

1. Fix Suicide Safe Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Suicide Safe: Restarting the app will resolve most errors.
  2. Update the Suicide Safe App. Here is how:
    1. On Android goto PlayStore » Search for "Suicide Safe" » Open Suicide Safe » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Suicide Safe » click "UPDATE".
  3. Clear Suicide Safe app cache: Clearing cached data will force your app to retrieve the latest data directly from Suicide Safe servers.
    1. On Android, goto Settings » Apps » Select "Suicide Safe" » click Storage » click "Clear Cache".
  4. Check Suicide Safe app permissions. If any of these permissions required to use your device's features are disenabled, Suicide Safe might not work.
  5. Uninstall and reinstall Suicide Safe. If nothing else has worked, completely uninstall Suicide Safe then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Suicide Safe not working


2. Fix Suicide Safe Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Suicide Safe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Suicide Safe not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Suicide Safe may not be able to connect to the Internet when running in the background.

Reported Issues