Contact GIG Car Share Customer Service

Why should I report an Issue with GIG Car Share?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of A3 Mobility LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. No need to feed the meter! • $0 membership fee – only pay for what you use. • Parking included – no need to feed the meter in the HomeZone. • One-way trips – take a Gig from one location and drop it off in another. • Instant – no reservation needed, return whenever you want. • No surge pricing – no extra charges based on the driver’s age. • All inclusive – fuel and roadside assistance included. • Drive with flexibility – you’re in control of the road, route and radio. • Bring your bike – every Gig is equipped with a bike rack. • Share the love – when you refer a friend you both get driving credits. **Insurance coverage is subject to certain restrictions and limits, and may not apply or be adequate in all circumstances.

2. Gig is easy, one-way car sharing in the SF Bay Area and Seattle. Sign up in minutes.

3. Pick up a car in one location and drop it off just about anywhere in our service area – the *HomeZone*.

4. Limit one per person; only valid for first time users while supplies last.

5. Book a car on demand when you need it. Round trips are square.

6. Promo Codes: Limited time offer.

7. Credits must be used by the expiration date in the app.

8. See Member Agreement for more information.

9. Find a nearby car, unlock with your phone, get in, and go!

10. Cannot be redeemed for cash.

11. Certain restrictions apply; please visit gigcarshare. com for more information.

1. I have to anticipate the brakes on whatever car I get will be messed up, people drive those cars hard, so even when I do get one a lot of the time I don't feel super safe driving them.You need to put restrictions on where people can/cannot park or better navigation on the SPECIFIC location of the car, spent a bunch of time trying to find the car, just to find out that it was parked on the 7th level parking garage in a building we can't easily access.

2. If you get stuck with a near empty tank, you'll spend 25min on the phone trying to use the fuel card, all while the clock is running.I've used a good car three times and all three times it locked my phone after reserving the vehicle, but still running the clock on my reservation.

3. I'm writing this review while still don't get answers either by phone or message... I love the idea of car sharing but I'm seriously thinking on stop using your service.

4. Like my experience of the service itself so far! Only issue for me is that the app does not seem to function well even after initial setup on older devices (much worse than other apps on same device) which makes it hard for me to use.

5. Customer service insists as long as you can connect with bluetooth its fine, but I had an older phone and that was not the case for me.

6. What makes everything worst, is that they call themselves "serious customer service" but they keep you on hold for more than 1 hour when you try to fix problems with the app.

7. If you minimize it and then pop the window back up it has to reload the entire app every single time, takes longer than 5 seconds and doesn't always work, meaning you need to reload again.

8. But it's not enough to make up for the problems the app itself has, which once left me standing outside of the car while I called customer service to unlock it.

9. I got stranded by this service in a dead cell area before, so I don't even feel comfortable using the service.

10. Also the app repeatedly crashed my entire operating system on my phone, eventually leaving me stranded in downtown seattle at night, a mile away from my hotel, with no phone to call or get directions.

11. The map screen area is useless, super tiny and zoomed out, taps don't always go through to minimize the menu areas so you can see what's around you, the auto zoom is super disorienting and I'm constantly fighting against it to even see what's available.

1. Fix GIG Car Share Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GIG Car Share: Restarting the app will resolve most errors.
2. Update the GIG Car Share App. Here is how:
   1. On Android goto PlayStore » Search for "GIG Car Share" » Open GIG Car Share » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GIG Car Share » click "UPDATE".
3. Clear GIG Car Share app cache: Clearing cached data will force your app to retrieve the latest data directly from GIG Car Share servers.
   1. On Android, goto Settings » Apps » Select "GIG Car Share" » click Storage » click "Clear Cache".
4. Check GIG Car Share app permissions. If any of these permissions required to use your device's features are disenabled, GIG Car Share might not work.
5. Uninstall and reinstall GIG Car Share. If nothing else has worked, completely uninstall GIG Car Share then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GIG Car Share not working

2. Fix GIG Car Share Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GIG Car Share be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GIG Car Share not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GIG Car Share may not be able to connect to the Internet when running in the background.