Contact HELMUT Film Scanner Customer Service

Why should I report an Issue with HELMUT Film Scanner?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of codeunited.dk to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Compared with other apps the Helmut is far more comprehensive allows framing of old and new film sizes and handles both B/W and coloured film.idea is good but it crash, test in the mobile and crash after shot, test in my tablet and after shot come back at the opening screen.

2. Quick low-res snapshots are very useful; think of them as simple digital proofs that you can save or share, not as the be-all end tool to create high quality prints.Good piece of software for what I call quick and dirty scans.

3. Please fix it guys - this was the best film scanning app on the market before!App worked great, but I recently upgraded to Samsung S10 plus and the app no longer works.

4. Really bummed because it worked great with my S9 plus.During a family house clearance we came across bundles of black and white negatives circa 1920-30.

5. I would pay for a high res version with different file save options.This used to work perfectly, but keeps crashing on open (as mentioned by many other people here).

6. I tried it in a Samsung S6 and it seems to be working OK.This is most precise APP I have used to convert Negatives to positives.

7. not the real thing :(I just wish the scans were higher res! They're not good for much besides looking at on a phone.

8. final product not even remotely good enough to pass off as an actual photo.

9. Resolution could be higher and would be nice if you could set the format details (for me, 6x6 B&W) and they stay like that even if you close the app and reopen it.

10. The Helmut app was brilliant in capturing the images of relatives long dead in their youth.

11. It's the tool you use when you want to quickly review negatives (color or b/w) on the fly.

1. Fix HELMUT Film Scanner Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HELMUT Film Scanner: Restarting the app will resolve most errors.
2. Update the HELMUT Film Scanner App. Here is how:
   1. On Android goto PlayStore » Search for "HELMUT Film Scanner" » Open HELMUT Film Scanner » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HELMUT Film Scanner » click "UPDATE".
3. Clear HELMUT Film Scanner app cache: Clearing cached data will force your app to retrieve the latest data directly from HELMUT Film Scanner servers.
   1. On Android, goto Settings » Apps » Select "HELMUT Film Scanner" » click Storage » click "Clear Cache".
4. Check HELMUT Film Scanner app permissions. If any of these permissions required to use your device's features are disenabled, HELMUT Film Scanner might not work.
5. Uninstall and reinstall HELMUT Film Scanner. If nothing else has worked, completely uninstall HELMUT Film Scanner then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HELMUT Film Scanner not working

2. Fix HELMUT Film Scanner Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HELMUT Film Scanner be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HELMUT Film Scanner not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HELMUT Film Scanner may not be able to connect to the Internet when running in the background.