Contact Ortel Customer Service

Why should I report an Issue with Ortel Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ortel Mobile GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Book tariff options, check your usage and top up credit - it's easy with the Ortel Mobile app! ☆ Of course, the app will be updated regularly to meet your needs.

2. With the Ortel Mobile App, you have all the important information about your Ortel Mobile SIM card in view.

3. If you are unhappy with our service for any reason, please first send any errors or suggestions directly to app@ortelmobile. de, as we cannot reply directly to criticism and feedback in the comments/reviews.

4. Please remember that a mobile data or WLAN connection is required to use the app.

5. We will then try to find a solution as soon as possible. Thanks in advance!

6. Once you have successfully downloaded the app, the English version of the Ortel Mobile App will be available to you.

1. DONT WASTE YOUR TIME unless you want to keep spending unnecessary extra money for their "services"intentionally constructed so you make irreversible mistakes and waste your money...all customer service says is "tough luck, sucker!" They refuse to make any changes or refunds.

2. Where can I write to complain about them? I want my money back.Worst service ever.

3. I do realize that you are a budget telecommunication service (no offense), but please do try to stabilize the app.They will steal your money.

4. They will take money from your account then they'll put a 'data protection lock' on your account that forces you to put more money on your account if you want to use your own data.

5. Changing subscription sometimes does not work properly & I loose money thinking it changed it.

6. There are so many others out there-don't use this one! They will not be around long, since they would rather cheat you out of 15 euros than have you pay them 360 yearly.Worst mobile service ever.

7. You put your money on your account, and instead of applying it, they waste it, and then delete whatever remains.

8. Network performance that I will ever advise my enyming .to attend trying to after my €30 XL options all was booked but no network no contaction it doesn't work.

9. Bought SIM at the airport and was told no problem with service on Wangerooge, island in Nth sea.But I got 0 cell service.

10. Worst customer service in the business.

11. They've also been advertising extra data for who knows how long..!!! So when you buy on app (which I do) they don't give you your extra data.

1. Fix Ortel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ortel: Restarting the app will resolve most errors.
2. Update the Ortel App. Here is how:
   1. On Android goto PlayStore » Search for "Ortel" » Open Ortel Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ortel » click "UPDATE".
3. Clear Ortel Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Ortel servers.
   1. On Android, goto Settings » Apps » Select "Ortel Mobile" » click Storage » click "Clear Cache".
4. Check Ortel app permissions. If any of these permissions required to use your device's features are disenabled, Ortel might not work.
5. Uninstall and reinstall Ortel. If nothing else has worked, completely uninstall Ortel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ortel not working

2. Fix Ortel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ortel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ortel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ortel may not be able to connect to the Internet when running in the background.