Contact DEC Connect Customer Service

Why should I report an Issue with DEC Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Information Solutions Cooperative to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Customers can view their usage and billing, manage payments, notify customer service of account and service issues and receive special messaging from their utility.

2. Quickly view your current account balance and due date, manage recurring payments and modify payment methods.

3. DEC Connect provides Delaware Electric Cooperative customers account management at their fingertips.

4. You can also view bill history including PDF versions of paper bills directly on your mobile device.

5. View energy usage graphs to identify high usage trends.

6. Navigate graphs quickly using an intuitive gesture based interface.

7. Easily contact Delaware Electric Cooperative by email or phone.

8. Displays service interruption and outage information.

9. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.

10. Displays facility and payment dropbox locations on a map interface.

1. My last card had to be canceled because of a security breach.Randomly stopped working and keeps telling me theres an error.Accurate information, quick way to pay your bill.Easy to navigate.

2. The app is overall user friendly but you guys need to fix the notifications and account updates.I don't see very good reviews for this app, I don't think I'll be using the space on my phone if the app has continuously had issues over the years.

3. I've been able to do this in the past, which is convenient, because I never write them down.Good app but just can't seem to edit my payment amount and can only pay the full amount, unlike their online smart hub.

4. Good job guys.I got a message that my payment was declined.

5. Companies like Verizon send a notice through the app when the bill is ready not just overdue.

6. Maybe when its repaired.When I go to my saved password manager from Google, it shows my p/w with stars but won't let me see it.

7. Fix and it'll move to 5 stars.Takes entirely too long to get an authentication code.

8. It was billed to the wrong card.

9. The app works great to pay your bill.

10. I had my new card registered .

11. Then all of a sudden I have a past due balance? I call BS.

1. Fix DEC Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DEC Connect: Restarting the app will resolve most errors.
2. Update the DEC Connect App. Here is how:
   1. On Android goto PlayStore » Search for "DEC Connect" » Open DEC Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DEC Connect » click "UPDATE".
3. Clear DEC Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from DEC Connect servers.
   1. On Android, goto Settings » Apps » Select "DEC Connect" » click Storage » click "Clear Cache".
4. Check DEC Connect app permissions. If any of these permissions required to use your device's features are disenabled, DEC Connect might not work.
5. Uninstall and reinstall DEC Connect. If nothing else has worked, completely uninstall DEC Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DEC Connect not working

2. Fix DEC Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DEC Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DEC Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DEC Connect may not be able to connect to the Internet when running in the background.