Contact CONNECT Customer Service

Why should I report an Issue with CONNECT - CrewLounge AERO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MCC BV to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I shall revisit my review in the future.After two years of subscription, I can tell this app is truly functional and easy with roster download/changes! And it turns valuable when you realize that the team support attends you with every related problem via email.

2. Good value with great customer support when dealing with issues.The idea of easily accessing your rosters and company portal is good.

3. for the other 10%, when it had issues, the customer support always reaches out to me and does a thorough follow-up to address the problem.

4. I'll just stick to the year I've already paid forI've only had this app for a short time but my airline had a partnership with a competing app, though the export features to apps like logten are really great especially if your not 100% ready to change to a new ecosystem of apps.

5. Yes, sometimes I am able to download but mostly not.Excellent customer service now with this app and they fix issues with log in portals for airline systems speedily allowing access to rosters with minimal delay.

6. Remember that often the problems are caused by airlines changing the roster code behind the scenes (even though it can appear to a viewer the same)One of the better crew apps out there.

7. Still have a few bugs I'm dealing with but support is pretty good about working through your issues.

8. Real problem with my app is that it gives timeout errors 9/10 times when trying to download the roster.

9. Being able to connect w/ old friends from other airlines and see that they have the same overnight would be amazing.

10. For the issues that do occur, support is quick to respond and very helpful.

11. (Download failed, Request TimeOut) The app tells me to use slow connection but it does not do any good.

1. Fix CONNECT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CONNECT: Restarting the app will resolve most errors.
2. Update the CONNECT App. Here is how:
   1. On Android goto PlayStore » Search for "CONNECT" » Open CONNECT - CrewLounge AERO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CONNECT » click "UPDATE".
3. Clear CONNECT - CrewLounge AERO app cache: Clearing cached data will force your app to retrieve the latest data directly from CONNECT servers.
   1. On Android, goto Settings » Apps » Select "CONNECT - CrewLounge AERO" » click Storage » click "Clear Cache".
4. Check CONNECT app permissions. If any of these permissions required to use your device's features are disenabled, CONNECT might not work.
5. Uninstall and reinstall CONNECT. If nothing else has worked, completely uninstall CONNECT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CONNECT not working

2. Fix CONNECT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CONNECT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CONNECT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CONNECT may not be able to connect to the Internet when running in the background.