Contact MyBluebonnet Customer Service

Why should I report an Issue with MyBluebonnet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Information Solutions Cooperative to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Bluebonnet Electric Cooperative’s free mobile app gives residential and commercial members fast, simple access to their accounts, allows them to securely pay their bill, and provides a number of other valuable tools to help them monitor and manage their energy use and costs.

2. They can report outages, view the outage map, receive alerts on energy use and outages and access other important, helpful tools on their smartphones and mobile devices.

3. Members can view current account balance and due date, manage automatic payments, switch to paperless billing and modify payment methods.

4. Members can update their contact information, monitor news that may affect their service and manage login information.

5. They can view energy use to identify high usage trends.

6. They also can track previous electric use and costs.

7. It’s part of Bluebonnet’s pledge to continually seek new ways to provide safe power and effective, efficient member services.

1. Please fix it.I love being able to pay my bill quickly and efficiently.Why not show emergency info if you can't log in? Should also allow switching to green power simply in app and have conservation tips.I enjoyed the app when I could login to view and pay bill.

2. I haven't been able to login on app for the past week in a half now, keeps saying errorLove my bluebonnet app! Super easy to use.

3. Love how easy it is to pay bill and move on.Very informative and thorough.

4. 😊The customers that get service disconnected 90% of time are those who are having financial difficulties.

5. So, if they cant pay bill, how do you expect them to pay a reconnect fee of 110.00. The reasoning is discriminatory and elitist.

6. Always up to date and user friendly.It makes then bills much easier to pay.

7. One button and bills are payedUnable to log in most of the time.

8. Bluebonnett says you should have called and made arrangements.

9. Very aggravating.Like ease of use & extra security has in place.

10. So if you failed to call you somehow are penalized 110.00 for procrastination and laziness.

11. So Bluebonnett has this lame excuse and justification.

1. Fix MyBluebonnet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBluebonnet: Restarting the app will resolve most errors.
2. Update the MyBluebonnet App. Here is how:
   1. On Android goto PlayStore » Search for "MyBluebonnet" » Open MyBluebonnet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBluebonnet » click "UPDATE".
3. Clear MyBluebonnet app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBluebonnet servers.
   1. On Android, goto Settings » Apps » Select "MyBluebonnet" » click Storage » click "Clear Cache".
4. Check MyBluebonnet app permissions. If any of these permissions required to use your device's features are disenabled, MyBluebonnet might not work.
5. Uninstall and reinstall MyBluebonnet. If nothing else has worked, completely uninstall MyBluebonnet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBluebonnet not working

2. Fix MyBluebonnet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBluebonnet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBluebonnet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBluebonnet may not be able to connect to the Internet when running in the background.