Contact Reliant Connect Customer Service

Why should I report an Issue with Reliant Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Reliant Energy Retail Holdings, LLC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So many connection issues, I don't really trust the app anymore.2 yr fail Just the most aggravating loading circles, troubleshooting issue messaging, useless clips of people "walking away", outdated giant camera having, waste of money system in the market.

2. Soon as my contract is up I'm leaving.....never to return while telling everyone I know to NEVER use this company.Cameras are always saying disconnected, video quality sucks even with the video camera less then 10 feet from the router.

3. Tech support says its because I have it on high video quality so they then turned it to low quality video witch is fussy looking and works just as crappy as high quality.

4. This system is completely unreliable and nothing gets fixed and they charge you hand over fist if you wanna break your contract.

5. Ive had more tech out to my home than i can count yet no one has ever corrected the problem and no one seems to know why the camera doesnt work as it should.

6. I use the Android version of this app version 4.10.7. Until the previous release the associated widgets worked perfectly allowing me to manipulate the warming state of the system with one button.

7. stuck with them in a 5yr contract! never again! do not recommend them.Driveway camera won't record.

8. Do not recommend this company.worst alarm company ever! they won't sent out a tech.. I guess they go by tiers and they won't send someone out until you've reached tier 3.

9. So my rating has dropped from a 4 to a 3.Horrible..... The door camera as well as the app are both useless and unreliable.

10. My boor camera never works.....corrections, it works 2xs out of the month.

11. God Bless ur patience with the employee in charge of "security by reliant"....get u an ITT graduate or a 12 yr w an iPad on staffDoorbell and app are unreliable.

1. Fix Reliant Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Reliant Connect: Restarting the app will resolve most errors.
2. Update the Reliant Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Reliant Connect" » Open Reliant Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Reliant Connect » click "UPDATE".
3. Clear Reliant Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Reliant Connect servers.
   1. On Android, goto Settings » Apps » Select "Reliant Connect" » click Storage » click "Clear Cache".
4. Check Reliant Connect app permissions. If any of these permissions required to use your device's features are disenabled, Reliant Connect might not work.
5. Uninstall and reinstall Reliant Connect. If nothing else has worked, completely uninstall Reliant Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Reliant Connect not working

2. Fix Reliant Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Reliant Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Reliant Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Reliant Connect may not be able to connect to the Internet when running in the background.