Contact MyJacksonEMC Customer Service

Why should I report an Issue with MyJacksonEMC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of National Information Solutions Cooperative to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. MyJacksonEMC is a mobile application that provides self-service options for members to easily and securely access their online account, pay their Jackson EMC bill, monitor daily energy use and more. • Residential members may pay with Visa®, MasterCard® or Discover® with no convenience fee and sign up for recurring payments via MyJacksonEMC. • Easily access billing information and manage your account 24/7 from personal computers, smartphones and tablets. • Check your daily and hourly usage and compare usage history.

2. Monitor news that may affect your service such as rate changes, outage information, energy efficiency tips and upcoming events.

3. Find interactive tools and graphs that allow you to look at current and past energy use, determine average energy use and set a monthly target to help avoid unexpected high energy bills.

4. Quickly view your current account balance and due date, manage recurring payments and modify payment methods.

5. You can also view bill history including PDF versions of paper bills directly on your mobile device.

6. Jackson EMC knows the importance of keeping members informed.

7. Report an outage directly to Jackson EMC.

8. Members can also see service interruption and outage information.

1. Works great for me!Just tried to create an app account... got the email sent to me with the new account password and after multiple times trying... it keeps getting an error... way to go JacksonEMCAds come with the app.

2. who was paid to give this app 5 stars anyway? I can't enter my email address it tells me its wrong- my account number - wrong..password wrong.

3. Usually I can at least pay one and not the other but I can't even do that right now! I do not understand why the accounts have to be merged!!! so now I have to get out my laptop, log on and go into the regular site to make a payment on one account and not the other.

4. Apps aren't for everything.Every month.... I log in to the app to pay my bill.... have to attempt to reset password.

5. Allows me to track my monthly usage and it's super easy to pay my bill each month.

6. It doesn't recognize account numbers or the name of the account holder or your email.

7. I am positive that I have entered the correct data which is the same as I use on my computer when connecting to their website to print my statement.This app sucks.

8. This app is terrible! The password never works.

9. Then continue to get a late fee cause I can't get into it....I cannot stand this app! I have two accounts and they are always merged.

10. Then if you try to change your password, good luck.

11. Got locked out putting in the password I've had.

1. Fix MyJacksonEMC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyJacksonEMC: Restarting the app will resolve most errors.
2. Update the MyJacksonEMC App. Here is how:
   1. On Android goto PlayStore » Search for "MyJacksonEMC" » Open MyJacksonEMC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyJacksonEMC » click "UPDATE".
3. Clear MyJacksonEMC app cache: Clearing cached data will force your app to retrieve the latest data directly from MyJacksonEMC servers.
   1. On Android, goto Settings » Apps » Select "MyJacksonEMC" » click Storage » click "Clear Cache".
4. Check MyJacksonEMC app permissions. If any of these permissions required to use your device's features are disenabled, MyJacksonEMC might not work.
5. Uninstall and reinstall MyJacksonEMC. If nothing else has worked, completely uninstall MyJacksonEMC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyJacksonEMC not working

2. Fix MyJacksonEMC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyJacksonEMC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyJacksonEMC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyJacksonEMC may not be able to connect to the Internet when running in the background.