Contact Downloader Customer Service

Why should I report an Issue with Downloader for Instagram: Photo & Video Saver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ZN Studio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If I delete the file in Gallery, it still shows up in the apps recents list, and trying to delete from there returns an exclamation mark screen.Half Baked - you click on "copy link" and have to swap between Insta and the app, and then manually slect the download.

2. After opening Instagram and copying the link, I went back to the app and it showed a gray box instead of a preview of the pics I downloaded or attempt of.This app is so far THE best and most convenient app to download pictures and videos from the Instagram to your smartphone in easy, fast and efficient way.

3. It doesn't always work.In other words, each image download takes five seperate actions in total, including returning to insta.

4. Any link I try to check just shows me a profile picture of someone I'm following, and it'll download that profile picture too if I save the image.

5. Minor bug: If I edit (in Samsung Gallery) the description of the downloaded image to add tags, the app doesn't recognize the edits.

6. I know that the link doesn't work with private accounts but, I was copying the links from non- private accounts.

7. Thirdly, everytime I try to save an image, it asks me the location, there should be some way to prest a desired locationUsed to be a big fan of this app, but the latest update has made it practically unusable.

8. It wouldn't let me download a picture after I copied the link.

9. It automatically found the link I'd saved, I hit save video, it found a good spot to go and named it with the user's name.

10. There was also never an option to choose which photos you wanted if you had a link for an IG post with multiple photos.

11. It would be less steps to use the Kiwi web browser and just long-press, save-as every image.Stopped working after a while.

1. Fix Downloader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Downloader: Restarting the app will resolve most errors.
2. Update the Downloader App. Here is how:
   1. On Android goto PlayStore » Search for "Downloader" » Open Downloader for Instagram: Photo & Video Saver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Downloader » click "UPDATE".
3. Clear Downloader for Instagram: Photo & Video Saver app cache: Clearing cached data will force your app to retrieve the latest data directly from Downloader servers.
   1. On Android, goto Settings » Apps » Select "Downloader for Instagram: Photo & Video Saver" » click Storage » click "Clear Cache".
4. Check Downloader app permissions. If any of these permissions required to use your device's features are disenabled, Downloader might not work.
5. Uninstall and reinstall Downloader. If nothing else has worked, completely uninstall Downloader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Downloader not working

2. Fix Downloader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Downloader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Downloader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Downloader may not be able to connect to the Internet when running in the background.