Published by Xerox Corporation on Oct 4, 2024

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Why should I report an Issue with Xerox Print Service Plugin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Xerox Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Xerox Print Service Plugin

1. The Xerox Print Service plug-in enables mobile printing to many Xerox printers and MFPs without the need for third party apps or additional print drivers.

2. Easily print photos, web pages and documents when your mobile device is connected to a compatible Xerox printer through a wireless network.

3. Control print settings including color, number of copies, paper orientation, staples, secure code release printing, and more.

4. To print your documents to non-pdf printers, please install Xerox Workplace app.

5. Robust print option set – two-sided, stapling, secure code release, and more.

6. Discover Xerox printers automatically or enter them manually.

7. Supported for users of Android Kit Kat (4. 4 or greater) based devices using a free download available in the Google Play store.

Xerox Print Service Plugin Customer Insights

1. I tried with a different paid app, and even the test version could find my network printer out of the box.What a horrible printer and driver !! and after sale service !!!!! , i can't believe how bad it is the wifi mode connexion !!! Where is this xerox quality, i can't describe enough my frustration and i am a patient person, i just want to get rid of it.

2. (Nokia X6 2018)When trying to print from my Note 8 on a Xerox 6022 I often get a message that says that the printer is not available.

3. Xerox obviously doesn't maintain the plugin as the same bugs are reported over several years in the reviews.Like everyone else I've found that the app always shows the printer as unavailable until I drop down the list of all printers and re-select the printer again.

4. It's so irritating that, together with the "Xerox Print Experience" that keeps installing itself on my PC, even though I don't want it, I won't buy a Xerox printer again, even though I like my 6510 a lot.

5. Sorry Xerox, I like the printer but the functions promised are not what we get.Plug-in not working for Android 8 and Xerox WC3025: I have installed the printer and printing works good with a Windows PC when using cable and when using Wi-Fi.

6. However when I try to print via the app / plug-in, the app cannot find my printer ("printer not found, check network connection").

7. It seems like the printer won't wake up on the first try, so I always have to click the print button, close the print dialog, then do it again.

8. Second tries always fail, have to restart printer, phone, or both to print more than one job.

9. Interestingly it prints fine with the Default Print Service instead of the Xerox one, but that one lacks the additional configuration options.

10. I was never able to print 2 jobs in a row.It works fine, but shows those undismissable, unblockable annoying notifications when printing and due to a bug, they don't go away after the print job is finished.

11. If I try printing from the Xerox Workplace app instead it says "Printer not responding" even though it clearly detects the printer.

Steps to Troubleshoot & Fix Xerox Print Service Plugin Issues

1. Fix Xerox Print Service Plugin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Xerox Print Service Plugin: Restarting the app will resolve most errors.
  2. Update the Xerox Print Service Plugin App. Here is how:
    1. On Android goto PlayStore » Search for "Xerox Print Service Plugin" » Open Xerox Print Service Plugin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xerox Print Service Plugin » click "UPDATE".
  3. Clear Xerox Print Service Plugin app cache: Clearing cached data will force your app to retrieve the latest data directly from Xerox Print Service Plugin servers.
    1. On Android, goto Settings » Apps » Select "Xerox Print Service Plugin" » click Storage » click "Clear Cache".
  4. Check Xerox Print Service Plugin app permissions. If any of these permissions required to use your device's features are disenabled, Xerox Print Service Plugin might not work.
  5. Uninstall and reinstall Xerox Print Service Plugin. If nothing else has worked, completely uninstall Xerox Print Service Plugin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Xerox Print Service Plugin not working


2. Fix Xerox Print Service Plugin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Xerox Print Service Plugin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Xerox Print Service Plugin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Xerox Print Service Plugin may not be able to connect to the Internet when running in the background.

Reported Issues

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