Contact Xerox Customer Service

Why should I report an Issue with Xerox® Workplace?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Xerox Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Xerox® Workplace mobile app enables simple local printing and scanning with your Xerox MFP.

2. When used in conjunction with Xerox® Workplace Cloud / Suite ( ), it further allows users to connect in a controlled secure way from any anywhere, to any device over any network (without direct printer connection. 1. 3. 4. 5. 6. *Actual names and availability of menu commands may vary across mobile platforms.

1. My device is on the same network, printing from PC trough wireless works, but this app just cannot find the printer.It's easy to use once you remember that you have to use it to print anything with.

2. 2) The printer doesn't default to 8.5x11, I have to change it from A4 EVERY TIME, which is super annoying when I'm in a hurry and forget, then the printer doesn't print bc it's waiting on a different size paper.It was a nightmare to onboard the printer.

3. Very straightforward interface.Disaster! Downloaded this to print from my phone directly to the printer.

4. But still it's an easy and great way to print using my phone.amazing im printing directly from my phone and it was absolutely easy to set up.

5. You can't print directly from the phones gallery as it never finds the printer so you have to open the app and select the picture from the tiny thumbnail.

6. Got a response then they stopped responding with no solution.... so ended up uninstalling the app.The app works fine, buttttttttttt... I can't "Print" from my phone, I have to "share" the doc with the app.

7. The default printer that it goes to on your device will not work, especially if you using wireless printing.

8. just downloaded the app accepted terms and conditions and i had my phone hooked up to the printer and was able to select it and that was all.

9. Once selected there is no preview and no print opions (fill page orientation etc) other than colour/bw, it just prints immediately.

10. So it kinda works but isn't overly useful.I'd like to say this is a good app to use, but it won't let me choose a printer.

11. It's a headache with Chromebook but you can print using Chromebook.This is a fairly easy app to use.

1. Fix Xerox Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Xerox: Restarting the app will resolve most errors.
2. Update the Xerox App. Here is how:
   1. On Android goto PlayStore » Search for "Xerox" » Open Xerox® Workplace » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Xerox » click "UPDATE".
3. Clear Xerox® Workplace app cache: Clearing cached data will force your app to retrieve the latest data directly from Xerox servers.
   1. On Android, goto Settings » Apps » Select "Xerox® Workplace" » click Storage » click "Clear Cache".
4. Check Xerox app permissions. If any of these permissions required to use your device's features are disenabled, Xerox might not work.
5. Uninstall and reinstall Xerox. If nothing else has worked, completely uninstall Xerox then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Xerox not working

2. Fix Xerox Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Xerox be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Xerox not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Xerox may not be able to connect to the Internet when running in the background.