Contact TELUS Health One Customer Service

Why should I report an Issue with TELUS Health One?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of WorkAngel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. • TELUS Health One makes care more accessible, bringing together mental, physical and financial wellbeing and allowing you to receive the support you need when, where, and how you prefer. • Available on this app, TELUS Health EAP gives you access to 24/7 support for mental health care and for other areas of your personal and professional life, including legal and financial assistance, child and elder care, career services, nutrition services, and more. • Access a large and diverse network of counselors for mental health appointments virtually, by phone, and in person. • Leverage a searchable online library of wellbeing content and clinically verified resources. • Exclusively with TELUS Total Mental Health, receive care plans that suit your unique needs, choose your counselor and get additional guidance from care navigators. • Feel guided with TELUS Health One.

2. Track your daily steps and exercise sessions with Health Connect to reach your goals and team up with your colleagues to participate in group step challenges.

3. Take a pro-active approach to your wellbeing with fitness challenges.

1. I recommend you have a "digital card" under our profile to act as that proof.Some good stuff in the app but it's very slow and now gives an unknown server error for everythingNot user friendly.

2. My fit bit app syncs perfectly fine with my watch, which leads me to believe it's the lifeworks app causing the issue.The app keeps crashing due to an unknown server error.

3. One star missing because some of the perks say "show proof of LifeWorks membership" and there's no real "proof" it's very awkward when you are at a place asking for the discount.

4. It also does not keep my logged in, which is just annoying.Problems with recording steps all the time as well as unknown server errors.

5. Everything I select leads to UNKNOWN SERVER ERROR.

6. I called support and they said that there isn't really a proof of LifeWorks membership.

7. cell ( Samsung) doesnt work.Works when it wants to.

8. i was so happy to get the virtual tutoring that my employer just sent me a notification on and its IMPOSSIBLE TO SIGN UP OR ACESS IT.

9. Frustrating.A great benefit that employers don't promote enough! I just found out about the perks by myself as I navigated the site.

10. I added this app for a 1 month step challenge with coworkers, and two weeks into the challenge, the app stopped syncing with my fit bit.

11. I have tried deleting and re-installing both apps and re-syncing numerous times, but it seems to be very inconsistent.

1. Fix TELUS Health One Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TELUS Health One: Restarting the app will resolve most errors.
2. Update the TELUS Health One App. Here is how:
   1. On Android goto PlayStore » Search for "TELUS Health One" » Open TELUS Health One » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TELUS Health One » click "UPDATE".
3. Clear TELUS Health One app cache: Clearing cached data will force your app to retrieve the latest data directly from TELUS Health One servers.
   1. On Android, goto Settings » Apps » Select "TELUS Health One" » click Storage » click "Clear Cache".
4. Check TELUS Health One app permissions. If any of these permissions required to use your device's features are disenabled, TELUS Health One might not work.
5. Uninstall and reinstall TELUS Health One. If nothing else has worked, completely uninstall TELUS Health One then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TELUS Health One not working

2. Fix TELUS Health One Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TELUS Health One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TELUS Health One not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TELUS Health One may not be able to connect to the Internet when running in the background.