Contact Ephemeris Customer Service

Why should I report an Issue with Ephemeris: Sun and Moon Seeker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vito Technology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. // old review: Idea- you should change the wording to "The app offers a 7-day free trial to an auto-renewable subscription with all features" Put that or so at the top of description and then your all cool, ok?This is a non-functioning app, unless you sign up to a "free" trial, that automatically turns into a reoccurring subscription after a week.

2. Tbh it's annoying that it's advertised as freemium but can't be used at all without either paying upfront or a free trial, and the free trial isn't capped at the cost of the upfront option.

3. Research, practice and free options including various easy to use apps are widely available.So I'm glad I read the comments/reviews before installing the app.

4. It's great for anyone that would like to know where the sun is in relation to the moon, or how much day time Vs night time there is based on the seasons and tilt of the earth axis.

5. Otherwise it looks like you're trying to trick your customer into forgetting they signed up for the subscription and you make money without the customer realizing it.A complete waste of money for a photographer.

6. The more interested one gets, the more they could discover through the app, like where the milky way is in relation to the sun/moon, and the elevation of the sun and moon in relation to the hemisphere you're in.

7. I've purchased all the Star Walk 2 in app purchases and I'd have been happy to pay for this also, but not as a subscription.Mixed about this app.

8. I really needed an app that could show me where the galactic core was in the sky in relation to the moon.

9. The "in app purchases" is a pay wall that won't let you even open the app before signing up for a trial.

10. I will never ever ever pay for subscription apps.I downloaded this because I'd *like* an ephemeris calculator, but don't really *need* one.

11. It's like when comcast asks you if you want to rent a router for a monthly charge, which ends up being way more than the cost of router.

1. Fix Ephemeris Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ephemeris: Restarting the app will resolve most errors.
2. Update the Ephemeris App. Here is how:
   1. On Android goto PlayStore » Search for "Ephemeris" » Open Ephemeris: Sun and Moon Seeker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ephemeris » click "UPDATE".
3. Clear Ephemeris: Sun and Moon Seeker app cache: Clearing cached data will force your app to retrieve the latest data directly from Ephemeris servers.
   1. On Android, goto Settings » Apps » Select "Ephemeris: Sun and Moon Seeker" » click Storage » click "Clear Cache".
4. Check Ephemeris app permissions. If any of these permissions required to use your device's features are disenabled, Ephemeris might not work.
5. Uninstall and reinstall Ephemeris. If nothing else has worked, completely uninstall Ephemeris then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ephemeris not working

2. Fix Ephemeris Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ephemeris be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ephemeris not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ephemeris may not be able to connect to the Internet when running in the background.