Contact DYU Smart Bike Customer Service

Why should I report an Issue with DYU Smart Bike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of F-wheel & DYU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only thing I don't like is that I can't change it from km to miles.Its great that we can lock the Acceleration using password thru the app... It will be great if it can notify us if someone turn on the ebike and press on the Acceleration... It would be 5Stars for sure...Thump up👍🏻👍🏻👍🏻Works fine with my Ancheer folding EBike... The only one thing that I cannot do is change it from kilometers to meters! How can I change it or is there a way to change it from kilometers to meters?My password doesn't work It doesn't connect to my Bluetooth And I cannot lock and unlock my bike And why do I need a password for my Bluetooth to connectLacks a way to change to miles from kilometers.

2. For those who say they can't connect to Bluetooth.

3. It connects to Bluetooth through the app.

4. Not through Bluetooth settings.

1. Fix DYU Smart Bike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DYU Smart Bike: Restarting the app will resolve most errors.
2. Update the DYU Smart Bike App. Here is how:
   1. On Android goto PlayStore » Search for "DYU Smart Bike" » Open DYU Smart Bike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DYU Smart Bike » click "UPDATE".
3. Clear DYU Smart Bike app cache: Clearing cached data will force your app to retrieve the latest data directly from DYU Smart Bike servers.
   1. On Android, goto Settings » Apps » Select "DYU Smart Bike" » click Storage » click "Clear Cache".
4. Check DYU Smart Bike app permissions. If any of these permissions required to use your device's features are disenabled, DYU Smart Bike might not work.
5. Uninstall and reinstall DYU Smart Bike. If nothing else has worked, completely uninstall DYU Smart Bike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DYU Smart Bike not working

2. Fix DYU Smart Bike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DYU Smart Bike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DYU Smart Bike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DYU Smart Bike may not be able to connect to the Internet when running in the background.