Published by USANA Health Sciences on Feb 28, 2024

Report an issue with USANA.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with USANA Mobile HUB?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of USANA Health Sciences to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact USANA Mobile HUB image 1 contact USANA Mobile HUB image 2

About USANA Mobile HUB

1. With USANA Mobile HUB, you can easily share and effectively manage your USANA business using your smartphone or tablet. • Share USANA’s products and business opportunity with anyone, anywhere with this comprehensive USANA presentation. • TreeView.

2. All the information that could impact your business right on your mobile device. • Market-specific videos.

3. Get important business data at a glance. • Notifications and news stories.

4. Navigate your business with ease. • Widgets.

5. See your entire team in the palm of your hand. • Intuitive design.

6. Watch product videos and more.

USANA Customer Insights

1. Full on stealing and usana is allowing itThis app the USANA is the number one food supplement in the world I'm joining this and active member start 2014 up to 2016 I became premium platinum pace setter my best experience was with my Co usana members work out and travel manila and Davao for free.

2. Please fix asap.suddenly can't function ady..... I keep uninstall and then re-install so many times ady...... But it is still does not work...... Even is can't open the app.... PLS REPAIR THE SYSTEM ASAP!This app provides all the informations and trainings that you need.

3. I love that moment and above all I enjoyed the product of USANA like essentials vitamins ,biomega, coquinon which is the best of all product very salable and good comment to all.

4. Keep prompting me to provide credentials when accessing tree view.

5. I can access to the home page with correct credentials, but unable to access tree view.

6. Thanks to Usana.I can't open the apps suddenly, just after the latest update.

7. From enrollment to product purchase to delivery to income.Scam. my commission are not going in my account.

8. Very helpful specially in your business partnerThe hub keeps on crashing everytime i try to type my ID or Password.

9. Seems like there is a bug in tree view for the current version of the app.

10. Pls fix the problem as soon as possibleIt asked for cookie permission but is can not show the OK button.

11. help!Easy to use app, monitoring my business is as easy as 123.

Steps to Troubleshoot & Fix USANA Issues

1. Fix USANA Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart USANA: Restarting the app will resolve most errors.
  2. Update the USANA App. Here is how:
    1. On Android goto PlayStore » Search for "USANA" » Open USANA Mobile HUB » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for USANA » click "UPDATE".
  3. Clear USANA Mobile HUB app cache: Clearing cached data will force your app to retrieve the latest data directly from USANA servers.
    1. On Android, goto Settings » Apps » Select "USANA Mobile HUB" » click Storage » click "Clear Cache".
  4. Check USANA app permissions. If any of these permissions required to use your device's features are disenabled, USANA might not work.
  5. Uninstall and reinstall USANA. If nothing else has worked, completely uninstall USANA then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing USANA not working


2. Fix USANA Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make USANA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to USANA not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, USANA may not be able to connect to the Internet when running in the background.

Reported Issues