Contact Galaxy/Gear Add-on Customer Service

Why should I report an Issue with Galaxy/Gear Add-on for Sleep?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Urbandroid (Petr Nálevka) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Add-on for Sleep As Android for sleep tracking with Samsung Galaxy Gear watches.

2. It is designed only for the models running Tizen OS.

3. You also need to have Gear companion app installed on your watch.

1. Press stop to cancel" message during the day on my phone, and then at night it won't connect to the sleep app, so I've resorted to using an old android Wear watch that works perfectly with the android Wear version.Works as expected, very good actually - unfortunately uses quite a lot of battery (30% in 7 hours).

2. (And of course, sleep tracking started on my phone as soon as it connected to my watch again) Thanks but no thanks, I'll try this app again next year or so.I turned on automatic tracking in the sleep app and my watch seems to disconnect over night.

3. The constant phone notifications all day every day are a reminder that this add-on has significant flaws.Links Samsung Galaxy watch to Sleep with Android.

4. I do get a message on the watch about Sleep using excessive battery even when Sleep as Android is closed.

5. I have to go to Google Play store, find the thing and open it each time before I sleep, otherwise it won't connect with the watch or at least very rarely.

6. GPS is also irrelevant to the companion app on my watch running in the background all day even when I'm not tracking sleep.

7. It also seems to drain the watch battery throughout the day, as if the companion app on the watch is active 24/7 even when I'm not sleeping.

8. At the moment I'm using it with Sonar and not linking my watch to the main app so no battery drain to the watch.

9. I have to reboot the watch for it to reconnect to my phonei've been using for over a year with galaxy active watch and been fine until the last week.

10. Hopefully an update will restore the original battery drain at some point.Update: A copy paste response about turning off GPS does not in any way respond to my concerns listed below.

11. I left my watch at home, just to find that it was at 30% battery from 100% while it should have been completely idle.

1. Fix Galaxy/Gear Add-on Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Galaxy/Gear Add-on: Restarting the app will resolve most errors.
2. Update the Galaxy/Gear Add-on App. Here is how:
   1. On Android goto PlayStore » Search for "Galaxy/Gear Add-on" » Open Galaxy/Gear Add-on for Sleep » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Galaxy/Gear Add-on » click "UPDATE".
3. Clear Galaxy/Gear Add-on for Sleep app cache: Clearing cached data will force your app to retrieve the latest data directly from Galaxy/Gear Add-on servers.
   1. On Android, goto Settings » Apps » Select "Galaxy/Gear Add-on for Sleep" » click Storage » click "Clear Cache".
4. Check Galaxy/Gear Add-on app permissions. If any of these permissions required to use your device's features are disenabled, Galaxy/Gear Add-on might not work.
5. Uninstall and reinstall Galaxy/Gear Add-on. If nothing else has worked, completely uninstall Galaxy/Gear Add-on then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Galaxy/Gear Add-on not working

2. Fix Galaxy/Gear Add-on Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Galaxy/Gear Add-on be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Galaxy/Gear Add-on not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Galaxy/Gear Add-on may not be able to connect to the Internet when running in the background.