Published by Peng Antai on Oct 14, 2024

contact SuperLive Plus Chat with our AI-based SuperLive Plus Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with SuperLive Plus?



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Why chat with our AI SuperLive Plus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of SuperLive Plus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Also when I have my phone in portrait mode it switches to landscape and vice versa! I have tried the landscape mode toggle and it doesn't help! And when I am looking at a fullcreen image and I hit the back button it doesn't go to the homepage but instead asks if I want to exit! Ugh!LATEST VERSIONS BROKEN! Been using this program for years.

2. I have clips that I need to record and after fighting with the timer to get to the right place, because it doesn't just fast forward or rewind, it jumps, so you have to get as close as you can and just watch, I will record and then when I go to end the recording, the app crashes! What is the point in having cameras if you can't even use them for their purpose?! UPDATE 5/16/2020 Still ridiculous.

3. What is the point of having it if you can't view all cameras? The cameras you can view are slow to load and there is so much lag time that people can leave a room and it shows them still there.

4. I scroll through recorded times to move backwards or forward, it either takes a long time to reflect the actual recording of such selected time or doesn't update at all and stays in the old recording.

5. The app is good if and when it works properly on my Samsung Android phone.It takes forever to bring up the cameras and everytime you switch the view it has to reset the camera images.

6. Sometimes downloading the feed at that time helps, but not always.Update 8-3-21 I don't know what happened to this app but the sounds is horrible? Update: I sent an email a couple weeks ago with the same question I posted here and no response.

7. The app signs you out all the time and when you actually need to see something really quickly you have to wait for a verification email even after putting in a correct password and using the same device which takes a while to do.

8. You can view up to 9 camera feeds at a time or just the one feed you want.

9. It's pretty easy to switch screens or pick a time in the past to view.

10. Overall I am not finding many positives with this app.since some time ago, any time I go look at the recording, any date, any time, any camera, it lags.

11. Then half the time it loses the image and goes to the coffee cup or says no data.

Steps to Troubleshoot & Fix SuperLive Plus Issues

1. Fix SuperLive Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SuperLive Plus: Restarting the app will resolve most errors.
  2. Update the SuperLive Plus App. Here is how:
    1. On Android goto PlayStore » Search for "SuperLive Plus" » Open SuperLive Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuperLive Plus » click "UPDATE".
  3. Clear SuperLive Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from SuperLive Plus servers.
    1. On Android, goto Settings » Apps » Select "SuperLive Plus" » click Storage » click "Clear Cache".
  4. Check SuperLive Plus app permissions. If any of these permissions required to use your device's features are disenabled, SuperLive Plus might not work.
  5. Uninstall and reinstall SuperLive Plus. If nothing else has worked, completely uninstall SuperLive Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SuperLive Plus not working


2. Fix SuperLive Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SuperLive Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SuperLive Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SuperLive Plus may not be able to connect to the Internet when running in the background.

Reported Issues

— 5 months ago by Francine Varela

My camera on my iphone is not showing the cameras, it does come up but it says it is offline how can I resolve this issue? Thank you

— 5 months ago by yong lin

hi there, i had used super

— 6 months ago by Julian Ortiz

I am trying to login to my super live plus app, but I don’t remember what email I used or my password. Can you help me reset my account?

— 6 months ago by Al Perez

I recently upgraded my desktop computer and now when I try to view my cameras at log in it says, Your Chrome browser version is not supported, please use Chrome44 or older version of it. How can I fix this?

— 7 months ago by Peta Tait

Hi, I would like to know if I can retrieve footage from a mopnth or so ago that doesn't seem to be available now? Thanks

— 11 months ago by Will

Hi i was viewing recorded video on my phone and accidentally scrolled down and it deleted the whole day video.. however it has since not started recording again even though its been a few days later please help

— 1 year ago by Jeff

Hi , my remote playback not working and dy turn on all the setting

— 1 year ago by James

Ant connect visa IOS DEVICE

— 1 year ago by Karen

Please help…. I cannot seem to look at live footage of my cameras for my phone, this system is so distressing to operate, always some issues going on with crashing, delaying and other problems, I’ve not been able to check on my cameras throughout the night as the SuperLive plus app seems to have crashed as the screen is blank, I’ve tried all usual methods to try and get it working but still nothing and the screen continues to be a blank screen, I work nights and have my family in my home, I check on them through out the night to make sure all is well, as recently I have been having issues with the neighbours and petty behaviours, I purchased this system so that I could see what was going on within and around my home.. the frustration with this system is exhausting and I only purchased this system last year, please can you sort out this trouble shooting issue as I am not the only one suffering from this problem. Advise asap of what I can do to resolve this issue

— 1 year ago by Sue Doyle

I have VIPER cctv which has worked, without issue, on SuperLive Plus app on my iPad and IPhone. Unexplicably both have stopped working, they will not connect to the internet and both are saying ‘account or password error’ I’ve attempted all the usual solutions with no luck. Any suggestions, please?

— 1 year ago by Fanny Chen

I forgot my password and email I used to sign into my SuperLive Plus account

— 1 year ago by Neil

Good evening I am hoping for some support in connecting my SuperLive plus app, so that I can view my security cameras on my phone. I recently moved house, my new house has pre installed cameras around the house as well as a super live plus box. The man I bought the house from told me how good the service was and told me to download the relevant SuperLive plus app. My current situation is that the cameras are working, they are visible through my TV. During the set up wizard, it states my connection is ‘online’ through the internal Ethernet port, however I am offline through the Ethernet port 1. I have used the wizard to attempt to connect the cameras to my app, however it is not working. When I scan the qr code (at the end of the setup wizard) it says it can not connect. I think it might be because my cameras are not connecting through Wi-Fi Any suggestions or support would be greatly appreciated Thank you Neil

— 1 year ago by Sowntharya

My application is not working oops- (u r app is crashing please help bug reports and upload) in my app not working so please help 9944400200 my mobile number

— 1 year ago by Aysha din

Hello I’m having issues with my cameras not working or displaying image

— 1 year ago by Simin

Hello! I'm writing in about a problem with remote playback on the SuperLive Plus app. I used to be able to access remote playback and replay frames from past days, but now when I try to access playback I get a "No Data" message. I tried the AI support, but the troubleshooting didn't work for me. The app was last updated on 23 October. The cables and network have not been changed. . May I know if there's anything else I can try? Please also let me know if you need any additional information from me about the problem!

— 1 year ago by Zachariah

I cannot access any of my remote recordings, I can access the live feed with no problems but whenever I attempt to do a play back it tells me "no data" and I'm being accused of a crime and really need to access the recordings to show proof I was not involved in the crime

— 1 year ago by Carlos Castillo

SuperLive Plus Mobile Application shows offline, but the local device is online and cameras are operational.

— 1 year ago by Garfield morgan

I am getting a user lock code when I try to log in

— 1 year ago by Thomas Uwemedimo

Hello, Please can you provide me answers to these questions? I am a Franchise owner, I have different Franchise Locations in the United state. I need to be able to view all my cameras in the 4 locations on my laptop and not download an app on my phone, basically to view them remotely on a web browser by just putting in sign in credentials. 1.Is that possible with SuperlivePlus? 2. Please can you provide me with detailed instructions on how to do that? 3. What is the minimum and maximum number of locations (cameras) I can view at a time using Superlive Plus? 4.How do I add locations on the web browser if that is possible .

— 1 year ago by Sarah Brandt

Hello, My camera #6 is not working. Who can I contact to get help fixing this camera? Thank you

— 1 year ago by John

when I am near camera system I can see them through android app. Once I leave the property I only see "device offline." When I return I can see cameras again without doing anything. I have restarted phone, restarted app, and it still does the same thing when I leave the property. I was able to see cameras from hundreds of miles away before, suddenly I can't see them no more unless I am home.

— 1 year ago by Craig McCollough

My cameras quit working with the app. At the house the cameras are active but not through the app. I tried to login and it says I do not have an account

— 1 year ago by Greig Windsor

Hi, i have recently upgraded my iphone and now my superlive plus app cameras are not showing. How can i rectify this?

— 1 year ago by Rania

Hi, i want to rest my password as i have forgotten it, it doenst let me rest & I don’t know what to do. The cameras have been logged out of every device can you please help me as soon as possible thankyou

— 1 year ago by Taner Kocak

Hello our device keep saying when play back device is busy . How can we solve this problem. Also We can not remember the password for app settings after screening barcode for new devices . How can I change the password . Because I can not remember old one

— 1 year ago by Gunther Lorentz

Offline

— 1 year ago by Alma Pinon

I forgot the password and how can I create another password can you help me with the process please And thank you

— 1 year ago by Alma Pinon

I forgot the password and I don't have access to see it on my cell, how can I create another password can you help me with the process please And thank you

— 1 year ago by Narine Malkchyan

Cameras are connected and Wi-Fi works but no images to display. Please help.

— 1 year ago by Marquesita

We can’t lose the live pictures on our devices. We can see it on the monitor but not out phone, ipad. We have 2 different systems. The one outside our properties we can see. But our home we haven’t been able to see.

— 1 year ago by Bal Birk

Am having problems trying to use system on new phone

— 1 year ago by Derek burns

The app seems to be failing one minute it works and then stops working

— 1 year ago by Robert Bonomo

I am no longer able to use my playback

— 1 year ago by rebecca falconer

Hi, I cannot connect my Iphone to show my live camera shots - the cameras just show a black screen on my phone. I have turned off and on again, also deleted and re-installed the app. Turned off the wifi and restarted. What else can I do please?

— 1 year ago by Irene Kane

I need to change the default password

— 1 year ago by phil lausier

app does not work tried resetting password and that didn't work either ???? can you help!

— 1 year ago by phil lausier

the app has me locked , so no video appears

— 1 year ago by Brandon le

How can I reset the whole system? I lost my password. I want to reset.

— 1 year ago by Yadira Castro

I need help to conect my cámaras

— 1 year ago by Prabhu

Super live app devices password cannot remember or delete so camera not view how to work app

— 1 year ago by Doree Macalvey

Please I can not remember my password How do I reset?

— 1 year ago by Scott Fisher

I installed a 32 camera 5mp BNC NVR camera system and was able to download the Superlive Plus app and use it Okay on my Apple iphone for 2 or 3 months. Then something happened that caused me not to be able to see the LIVE view of all cameras in the system. I can go in to see Playback camera views okay now and can scroll back to within 5 minutes of the live view and check any camera on the system. Is there any help you can give me to correct the problem I am having ?

— 1 year ago by Hossam Hamza

Hi Dear Super live plus stopped working after updating my iPhone 14 pro to iOS 17 developer beta And it gives an error message “Oops - Your app is crashing. Please help create bug reports and upload “

— 1 year ago by Daniel Martinez

Necesito ayuda técnica en español

— 1 year ago by Alan Cribbs

Just got a new phone. Cannot get Superlive Plus to connect to new phone to display camera feeds.

— 1 year ago by Deanrauff

I just changed the internet service provider and my superlive cam cannot be online anymore.Please advise.

— 1 year ago by Jeffrey Scott

wont work on iphone

— 1 year ago by Tina

Would like help with super plus and downloaded recordings

— 1 year ago by Regina Onwuka

There is a spot in my camera footage that i want to playback and review that i have been searching for and once i find it, it goes black and doesn't show my camera footage .

— 1 year ago by Carol Telphua

How to block persons from hacking my camera system and phone

— 1 year ago by Teresa

No signal video how to correct please

— 1 year ago by Dee best

Hi I can’t connect to my cameras and won’t let me back in

— 1 year ago by ADAM

CAN NOT CONNECT ON TO THE REMOTE ACCESS CCTV? BEEN TRYING TO FIND YIUR CONTACT SUPPORT NUMBER TO NO AVAIL

— 1 year ago by Stelios

Hello sirs I have a iOS 17 but 1 week the app of SuperLive does not working after updating my phone.when canes new update to SuperLive?thanks a lot !

— 1 year ago by Mariam Ali

i forgot my user ID ans password, can access it anymore.

— 1 year ago by Nawaf

Hello my camers do shoot on my phone I have bussniss

— 1 year ago by Zoe smith

Need to retrieve my password please if someone could help as a matter of urgency house was broken into lastnight

— 1 year ago by Robert hanna

Hello so I decided to update to iOS 17 now the app doesn’t work 😔😔 is there an update coming soon ? I love this app

— 1 year ago by Maria Sarria

The cameras are connected, wi fi is connected but no images

— 1 year ago by Maria Sarria

The cameras doesn’t have image

— 1 year ago by Fahim naim

Got new phone. Don’t have access to view my cameras

— 1 year ago by Franklyn Baptiste

I have change my phone and cannot access SuperLive plus It says Password or user name is wrong

— 1 year ago by Slinder Uppal

My SuperLive plus is no longer working on my iPhone

— 1 year ago by David Fairs

Just acquired new phone which will not connect to superlive plus

— 1 year ago by Arelis

Voglio aprire una agenzia super live Italia cosa mi serve?

— 1 year ago by Jane

Black screen say no video signal

— 1 year ago by Rhonda

Can't get rid of writing on camera view. Main menu appears across screen when viewing a camera? Myst of hit something accidentally and can't get rid of it. I also can't zoom in or zoom out on app either.

— 1 year ago by Natalie Vazquez

Hello I need your help. We've used this app for years now and we love it, sadly we've run into a problem and I'm hoping you guys can help. Whenever my mom uses her cell phone data the cameras won't load and "network error" will pop up on the camera screens. As soon as she takes off her data and uses our home internet her cameras will begin to work. It's only her app that does this and I don't know what I could do. I even tried to delete the device and reinstall it, but it doesn't work.

— 1 year ago by Zachary Osborn

Installed new internet service for a customer and SuperLiveplus no longer works. DVR shows online and all settings look correct. I tried on my iPhone too (I’m a camera/internet tech).

— 1 year ago by Manish Patel

Not working

— 1 year ago by Trent

I have a new phone and I'm unable to log into my account

— 1 year ago by Aline Brito

I changed my internet connection and now my cameras are not working. Can someone walk me through on how to fix it? Ty

— 1 year ago by Brandon Atty

What security cameras systems are compatible with SuperLive Plus app?

— 1 year ago by Dave Lovett

I need to retrieve my password can you help please?

— 1 year ago by Janelle Becker

I need to retrieve data from the 2nd May, but can only go back to 8th May

— 2 years ago by Mouleeswaran

Not logging in

— 2 years ago by Anna Snyder

My new Samsung s20 phone will not display the cameras on my phone

— 2 years ago by Ashok Bhandari

On setting for disk, getting the message. You don't have permission to perform this operation. This message is coming for all Please guide me how I can open so add to scane for my Mobil. Thanks and regards

— 2 years ago by Ashok Bhandari

On setting for disk, getting the message. You don't have permission to perform this operation. This message is coming for all Please guide me how I can open so add to scale for my Mobil. Thanks and regards

— 2 years ago by Sabina Glover

My Vizio monitor is not working but I can still view on my cell can you help

— 2 years ago by KM RAJESH KANTHAN

Superlive plus camera works on TV and doesn't work on mobiles Also it is dark in night previously was showing black and white when lights were off

— 2 years ago by kirk vitulli

Both my phone and tablet cannot receive camera pictures from my DVR as of yesterday? How do I fix the problem. Androd Samsung Galaxy s9

— 2 years ago by Steve p. Kosarek

I got a new phone and i cant get my Cameras back on my app . Have tried everything . Please either call or send help on email . 3035079382 . Thanks Steve

— 2 years ago by Jeanette Millard

Hi my cameras are just showing black screens and I can’t find what the problem is

— 2 years ago by Pao Chen

I am not able to view the servers/cctv in my email account. When I try to add again then it says it’s there but I’m at 0/0

— 2 years ago by Grace Hewitt

I am getting an error that the ip address is wrong after putting it in several times. I am unable to use the camera on my phone. Please help.

— 2 years ago by Andrea Leatherwood

I need to be able to block one camera from my husbands view on his phone. I have a court order for him to not watch the house but to be able to see the 4 farm cameras

— 2 years ago by Navish Nanu

I am trying to recover password I purchased the dvr through offer up and can’t get in to reset anything. How can I factory reset the dvr

— 2 years ago by Colin Devereux

Hi I would like to know how to change my WiFi as my says off line

— 2 years ago by S Balakumar

I forgot the password, I need to reset the password

— 2 years ago by Aaron Moore

I have a 1016HDT DVR that connects to superlive plus and I need to reset the password but do not know the old password. There is not factory reset button, no dip switches, no remote control, the forgot password is zero help. Please advise.

— 2 years ago by JACKIE NGUYEN

I need help to reset up user name and password for SuperLive Plus. I can't view the camera since I transferred to my new phone.

— 2 years ago by Zaid

On superlive plus app the user is locked

— 2 years ago by Puja

I have a superlive setup but am unable to reset password to get into the system. Can you please help. Thank you

— 2 years ago by Johnnie R Baker

Can’t login with iPhone 14 plus went through all steps have two S20’s conected

— 2 years ago by leah

Hi there, We had our memory box stolen yesterday, are you able to recover some security footage?

— 2 years ago by Keric N Randolph

I have a new samsung android phone and I'm unable to properly install superlive plus feed to my phone. 2. I'm unable to log into the TV screen with user name: admin & password: 123456 as well. Your assistance is greatly appreciated.

— 2 years ago by Djole

I buy new phone, and i install superlive plus for my home camera, and when i prees i accept privacy police, it give me black screen and app crash. What to do?

— 2 years ago by PETER ROSCOE

Hi there.. I just found out a ex-colleague has access to my home camera via the app how can I check who has access and take legal action please? He showed me he has access and has been watching my children take a bath for example... ofc this is alarming because he could have had access for about a year. please advise any information on this would be great I am available on phone or email cell +36306058368

— 2 years ago by Janet Aguilar

Can't access through phone app

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