Published by Peng Antai on Jun 9, 2023

Report an issue with SuperLive Plus.
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About SuperLive Plus

1. SuperLive Plus is a professional mobile phone client software for digital video recorders and IP cameras in CCTV surveillance (compatible models only).

2. The software is for professional usage and copyright protected. -----------------------2023. 06.

SuperLive Plus Customer Insights

1. Also when I have my phone in portrait mode it switches to landscape and vice versa! I have tried the landscape mode toggle and it doesn't help! And when I am looking at a fullcreen image and I hit the back button it doesn't go to the homepage but instead asks if I want to exit! Ugh!LATEST VERSIONS BROKEN! Been using this program for years.

2. I have clips that I need to record and after fighting with the timer to get to the right place, because it doesn't just fast forward or rewind, it jumps, so you have to get as close as you can and just watch, I will record and then when I go to end the recording, the app crashes! What is the point in having cameras if you can't even use them for their purpose?! UPDATE 5/16/2020 Still ridiculous.

3. What is the point of having it if you can't view all cameras? The cameras you can view are slow to load and there is so much lag time that people can leave a room and it shows them still there.

4. I scroll through recorded times to move backwards or forward, it either takes a long time to reflect the actual recording of such selected time or doesn't update at all and stays in the old recording.

5. The app is good if and when it works properly on my Samsung Android phone.It takes forever to bring up the cameras and everytime you switch the view it has to reset the camera images.

6. Sometimes downloading the feed at that time helps, but not always.Update 8-3-21 I don't know what happened to this app but the sounds is horrible? Update: I sent an email a couple weeks ago with the same question I posted here and no response.

7. The app signs you out all the time and when you actually need to see something really quickly you have to wait for a verification email even after putting in a correct password and using the same device which takes a while to do.

8. You can view up to 9 camera feeds at a time or just the one feed you want.

9. It's pretty easy to switch screens or pick a time in the past to view.

10. Overall I am not finding many positives with this app.since some time ago, any time I go look at the recording, any date, any time, any camera, it lags.

11. Then half the time it loses the image and goes to the coffee cup or says no data.

Steps to Troubleshoot & Fix SuperLive Plus Issues

1. Fix SuperLive Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SuperLive Plus: Restarting the app will resolve most errors.
  2. Update the SuperLive Plus App. Here is how:
    1. On Android goto PlayStore » Search for "SuperLive Plus" » Open SuperLive Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuperLive Plus » click "UPDATE".
  3. Clear SuperLive Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from SuperLive Plus servers.
    1. On Android, goto Settings » Apps » Select "SuperLive Plus" » click Storage » click "Clear Cache".
  4. Check SuperLive Plus app permissions. If any of these permissions required to use your device's features are disenabled, SuperLive Plus might not work.
  5. Uninstall and reinstall SuperLive Plus. If nothing else has worked, completely uninstall SuperLive Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SuperLive Plus not working


2. Fix SuperLive Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SuperLive Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SuperLive Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SuperLive Plus may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My cameras quit working with the app. At the house the cameras are active but not through the app. I tried to login and it says I do not have an account

    — by Craig McCollough 1 week ago

  • Hi, i have recently upgraded my iphone and now my superlive plus app cameras are not showing. How can i rectify this?

    — by Greig Windsor 1 week ago

  • Hi, i want to rest my password as i have forgotten it, it doenst let me rest & I don’t know what to do. The cameras have been logged out of every device can you please help me as soon as possible thankyou

    — by Rania 2 weeks ago

  • Hello our device keep saying when play back device is busy .
    How can we solve this problem. Also We can not remember the password for app settings after screening barcode for new devices . How can I change the password . Because I can not remember old one

    — by Taner Kocak 2 weeks ago

  • Offline

    — by Gunther Lorentz 3 weeks ago

  • I forgot the password and how can I create another password can you help me with the process please And thank you

    — by Alma Pinon 3 weeks ago

  • I forgot the password and I don't have access to see it on my cell, how can I create another password can you help me with the process please And thank you

    — by Alma Pinon 3 weeks ago

  • Cameras are connected and Wi-Fi works but no images to display. Please help.

    — by Narine Malkchyan 4 weeks ago

  • We can’t lose the live pictures on our devices. We can see it on the monitor but not out phone, ipad.
    We have 2 different systems. The one outside our properties we can see. But our home we haven’t been able to see.

    — by Marquesita 1 month ago

  • Am having problems trying to use system on new phone

    — by Bal Birk 1 month ago

  • The app seems to be failing one minute it works and then stops working

    — by Derek burns 1 month ago

  • I am no longer able to use my playback

    — by Robert Bonomo 1 month ago

  • Hi, I cannot connect my Iphone to show my live camera shots - the cameras just show a black screen on my phone. I have turned off and on again, also deleted and re-installed the app. Turned off the wifi and restarted. What else can I do please?

    — by rebecca falconer 1 month ago

  • I need to change the default password

    — by Irene Kane 1 month ago

  • app does not work
    tried resetting password and that didn't work either ????
    can you help!

    — by phil lausier 1 month ago

  • the app has me locked , so no video appears

    — by phil lausier 1 month ago

  • How can I reset the whole system? I lost my password. I want to reset.

    — by Brandon le 1 month ago

  • I need help to conect my cámaras

    — by Yadira Castro 2 months ago

  • Super live app devices password cannot remember or delete so camera not view how to work app

    — by Prabhu 2 months ago

  • Please
    I can not remember my password
    How do I reset?

    — by Doree Macalvey 2 months ago

  • I installed a 32 camera 5mp BNC NVR camera system and was able to download the Superlive Plus app and use it Okay on my Apple iphone for 2 or 3 months. Then something happened that caused me not to be able to see the LIVE view of all cameras in the system. I can go in to see Playback camera views okay now and can scroll back to within 5 minutes of the live view and check any camera on the system. Is there any help you can give me to correct the problem I am having ?

    — by Scott Fisher 2 months ago

  • Hi Dear
    Super live plus stopped working after updating my iPhone 14 pro to iOS 17 developer beta
    And it gives an error message “Oops - Your app is crashing. Please help create bug reports and upload “

    — by Hossam Hamza 2 months ago

  • Necesito ayuda técnica en español

    — by Daniel Martinez 2 months ago

  • Just got a new phone. Cannot get Superlive Plus to connect to new phone to display camera feeds.

    — by Alan Cribbs 3 months ago

  • I just changed the internet service provider and my superlive cam cannot be online anymore.Please advise.

    — by Deanrauff 3 months ago

  • wont work on iphone

    — by Jeffrey Scott 3 months ago

  • Would like help with super plus and downloaded recordings

    — by Tina 3 months ago

  • There is a spot in my camera footage that i want to playback and review that i have been searching for and once i find it, it goes black and doesn't show my camera footage .

    — by Regina Onwuka 3 months ago

  • How to block persons from hacking my camera system and phone

    — by Carol Telphua 3 months ago

  • No signal video how to correct please

    — by Teresa 3 months ago

  • Hi I can’t connect to my cameras and won’t let me back in

    — by Dee best 3 months ago

  • CAN NOT CONNECT ON TO THE REMOTE ACCESS CCTV? BEEN TRYING TO FIND YIUR CONTACT SUPPORT NUMBER TO NO AVAIL

    — by ADAM 3 months ago

  • Hello sirs I have a iOS 17 but 1 week the app of SuperLive does not working after updating my phone.when canes new update to SuperLive?thanks a lot !

    — by Stelios 3 months ago

  • i forgot my user ID ans password, can access it anymore.

    — by Mariam Ali 3 months ago

  • Hello my camers do shoot on my phone I have bussniss

    — by Nawaf 3 months ago

  • Need to retrieve my password please if someone could help as a matter of urgency house was broken into lastnight

    — by Zoe smith 3 months ago

  • Hello so I decided to update to iOS 17 now the app doesn’t work 😔😔 is there an update coming soon ? I love this app

    — by Robert hanna 3 months ago

  • The cameras are connected, wi fi is connected but no images

    — by Maria Sarria 3 months ago

  • The cameras doesn’t have image

    — by Maria Sarria 3 months ago

  • Got new phone. Don’t have access to view my cameras

    — by Fahim naim 3 months ago

  • I have change my phone and cannot access SuperLive plus It says Password or user name is wrong

    — by Franklyn Baptiste 3 months ago

  • My SuperLive plus is no longer working on my iPhone

    — by Slinder Uppal 3 months ago

  • Just acquired new phone which will not connect to superlive plus

    — by David Fairs 3 months ago

  • Voglio aprire una agenzia super live Italia cosa mi serve?

    — by Arelis 3 months ago

  • Black screen say no video signal

    — by Jane 3 months ago

  • Can't get rid of writing on camera view. Main menu appears across screen when viewing a camera?

    Myst of hit something accidentally and can't get rid of it. I also can't zoom in or zoom out on app either.

    — by Rhonda 3 months ago

  • Hello I need your help. We've used this app for years now and we love it, sadly we've run into a problem and I'm hoping you guys can help. Whenever my mom uses her cell phone data the cameras won't load and "network error" will pop up on the camera screens. As soon as she takes off her data and uses our home internet her cameras will begin to work. It's only her app that does this and I don't know what I could do. I even tried to delete the device and reinstall it, but it doesn't work.

    — by Natalie Vazquez 4 months ago

  • Installed new internet service for a customer and SuperLiveplus no longer works. DVR shows online and all settings look correct. I tried on my iPhone too (I’m a camera/internet tech).

    — by Zachary Osborn 4 months ago

  • Not working

    — by Manish Patel 4 months ago

  • I have a new phone and I'm unable to log into my account

    — by Trent 4 months ago

  • I changed my internet connection and now my cameras are not working. Can someone walk me through on how to fix it? Ty

    — by Aline Brito 4 months ago

  • What security cameras systems are compatible with SuperLive Plus app?

    — by Brandon Atty 4 months ago

  • I need to retrieve my password can you help please?

    — by Dave Lovett 4 months ago

  • I need to retrieve data from the 2nd May, but can only go back to 8th May

    — by Janelle Becker 4 months ago

  • Not logging in

    — by Mouleeswaran 4 months ago

  • My new Samsung s20 phone will not display the cameras on my phone

    — by Anna Snyder 4 months ago

  • On setting for disk, getting the message.
    You don't have permission to perform this operation.
    This message is coming for all
    Please guide me how I can open so add to scane for my Mobil.
    Thanks and regards

    — by Ashok Bhandari 4 months ago

  • On setting for disk, getting the message.
    You don't have permission to perform this operation.
    This message is coming for all
    Please guide me how I can open so add to scale for my Mobil.
    Thanks and regards

    — by Ashok Bhandari 4 months ago

  • My Vizio monitor is not working but I can still view on my cell can you help

    — by Sabina Glover 4 months ago

  • Superlive plus camera works on TV and doesn't work on mobiles
    Also it is dark in night previously was showing black and white when lights were off

    — by KM RAJESH KANTHAN 4 months ago

  • Both my phone and tablet cannot receive camera pictures from my DVR as of yesterday? How do I fix the problem. Androd Samsung Galaxy s9

    — by kirk vitulli 4 months ago

  • I got a new phone and i cant get my Cameras back on my app . Have tried everything . Please either call or send help on email . 3035079382 . Thanks Steve

    — by Steve p. Kosarek 4 months ago

  • Hi my cameras are just showing black screens and I can’t find what the problem is

    — by Jeanette Millard 4 months ago

  • I am not able to view the servers/cctv in my email account. When I try to add again then it says it’s there but I’m at 0/0

    — by Pao Chen 5 months ago

  • I am getting an error that the ip address is wrong after putting it in several times. I am unable to use the camera on my phone. Please help.

    — by Grace Hewitt 5 months ago

  • I need to be able to block one camera from my husbands view on his phone. I have a court order for him to not watch the house but to be able to see the 4 farm cameras

    — by Andrea Leatherwood 5 months ago

  • I am trying to recover password I purchased the dvr through offer up and can’t get in to reset anything. How can I factory reset the dvr

    — by Navish Nanu 5 months ago

  • Hi I would like to know how to change my WiFi as my says off line

    — by Colin Devereux 5 months ago

  • I forgot the password, I need to reset the password

    — by S Balakumar 5 months ago

  • I have a 1016HDT DVR that connects to superlive plus and I need to reset the password but do not know the old password. There is not factory reset button, no dip switches, no remote control, the forgot password is zero help. Please advise.

    — by Aaron Moore 5 months ago

  • I need help to reset up user name and password for SuperLive Plus. I can't view the camera since I transferred to my new phone.

    — by JACKIE NGUYEN 5 months ago

  • On superlive plus app the user is locked

    — by Zaid 5 months ago

  • I have a superlive setup but am unable to reset password to get into the system. Can you please help. Thank you

    — by Puja 5 months ago

  • Can’t login with iPhone 14 plus went through all steps have two S20’s conected

    — by Johnnie R Baker 5 months ago

  • Hi there,
    We had our memory box stolen yesterday, are you able to recover some security footage?

    — by leah 5 months ago

  • I have a new samsung android phone and I'm unable to properly install superlive plus feed to my phone. 2. I'm unable to log into the TV screen with user name: admin & password: 123456 as well. Your assistance is greatly appreciated.

    — by Keric N Randolph 5 months ago

  • I buy new phone, and i install superlive plus for my home camera, and when i prees i accept privacy police, it give me black screen and app crash. What to do?

    — by Djole 5 months ago

  • Hi there..

    I just found out a ex-colleague has access to my home camera via the app how can I check who has access and take legal action please?
    He showed me he has access and has been watching my children take a bath for example... ofc this is alarming because he could have had access for about a year. please advise

    any information on this would be great

    I am available on phone or email
    cell +36306058368

    — by PETER ROSCOE 5 months ago

  • Can't access through phone app

    — by Janet Aguilar 5 months ago

  • I need to know what ports need to be opened by internet provider in order to have access to viewing camaras on app. I can only see them while under same wifi . Pls help.

    — by Janet Aguilar 5 months ago

  • After internet went off line the SuperLive app on my iPhone pro max 14 quit working the apps on my other two iPads are working just fine so the trouble is local to the iPhone please help

    — by Cathy 5 months ago

  • After internet went off line the SuperLive app on my iPhone pro max 14 quit working the apps on my other two iPads are working just fine so the trouble is local to the iPhone please help

    — by Cathy 5 months ago

  • My SuperLive plus camera app does not work

    — by Hakim 6 months ago

  • I have been having issues with the plus for sometime. It’s never opens up right away, when it finally opens it constantly work at a snail motion…and that’s at 16x fast forwarding. Very irritating any ideas? I have rebooted unplugged disconnected did everything but still not working

    — by Ikey Rawas 6 months ago

  • i forgot my superlive plus password how do i retrive the password and change new password

    — by sam patel 6 months ago

  • Hi, our device N43CA045T7E3 is not working on our mobiles. We just changed internet service. Can you please help us to manage this issue. Thank you. I think the email on file is not working. This is our new email.

    — by Sukhdev Singh 6 months ago

  • Can’t get my cameras to show on the app just see black boxes with coffe cup in middle

    — by Marc Marquez 6 months ago

  • Hi, our device N43CA045T7E3 is not working on our mobiles. We just changed internet service. Can you please help us to manage this issue. Thank you. I think the email on file is not working. This is our new email.

    — by Sukhdev Singh 6 months ago

  • Hi, our device N43CA045T7E3 is not working on our mobiles. We just changed internet service. Can you please help us to manage this issue. Thank you. I think the email on file is not working. This is our new email.

    — by Sukhdev Singh 6 months ago

  • Forgot password

    — by Amin 6 months ago

  • My camera not working

    — by Bibi 6 months ago

  • My cam not working

    — by Bibi 6 months ago

  • What access do you have on common set up to a nvr

    — by Mr Rajesh Karsan Hirani 6 months ago

  • app not alowing me to log back on it keeps reading account does not exist

    — by patricia 6 months ago

  • My wifi and router went out. When it was back on line, my superlive pro on my ipad and android phone no longer work. Help. My ipad has a black screen with a very tiny coffee cup. I believe it is offline. My phone states devise offline. How do I get both of these back up and running again?

    — by Alison 6 months ago

  • Please reply to my email of last week. Still unable to open my Superlive Plus app because it is stuck on the Privacy statement.
    F. Cilia

    — by Frank Cilia 6 months ago

  • I stopped receiving motion notifications on the 15th March. Push settings are still on

    — by Helen 6 months ago

  • I have attempted to set up my Iphone with Super Live Plus and it will not connect. The server list is identified but the type : unknown device type ? the radiating signal is grey not green

    — by Alan Frettingham 6 months ago

  • Hi
    Recently I have been unable to open my Superlive Plus app as I cannot clear the preceeding Privacy statement even though I tick that I have read the terms and clicked 'Agree'. The Privacy Statement keeps popping up with the same request to read and agree to the terms therein. Most frustrating. Please help.
    Thanks and regards.
    Frank Cilia

    — by Frank Cilia 6 months ago

  • Hi, we have had a change of staff and cannot log in to our app. We need access to our cameras as a bike was stolen from our school today. Can someone contact me asap on 0211005863

    Many thanks
    Anna

    — by Anna Kisiona 6 months ago

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