Contact SuperLive Plus

Reported Issues

• Hi
  Recently I have been unable to open my Superlive Plus app as I cannot clear the preceeding Privacy statement even though I tick that I have read the terms and clicked 'Agree'. The Privacy Statement keeps popping up with the same request to read and agree to the terms therein. Most frustrating. Please help.
  Thanks and regards.
  Frank Cilia

  — by Frank Cilia 1 week ago




• Hi, we have had a change of staff and cannot log in to our app. We need access to our cameras as a bike was stolen from our school today. Can someone contact me asap on 0211005863
  
  Many thanks
  Anna

  — by Anna Kisiona 1 week ago




• I want to know if this app can search what happen on what date what time almost 6 months ago time frame thank you

  — by Melisa 1 week ago




• Hi I’m currently using SuperLive plus however I I can only see a blank screen on my mobile device even tho I’m logged in

  — by Jenny 1 week ago




• Hi I’m currently using SuperLive plus however I I can only see a blank screen on my mobile device even tho I’m logged in

  — by Jenny 1 week ago




• Ive forgotten my password that I changed from the standard 123456 how do i get into the system to create a new password

  — by Rich 1 week ago




• Good evening,
  I cannot open log in in my phone

  — by Joseph Dieuvil 2 weeks ago




• the app on my phone and my partners phone will display any video its just shows black on all of our cameras but it does work on the tv where we have the cameras displayed

  — by rob consola 2 weeks ago




• Trying to login with my new phone an it says there is no account for my email

  — by Charles Adams 2 weeks ago




• Could you please send me yr telephone number i have lost it as i need you to talk me through my security as my husband is having trouble keeping it on his new phone

  — by Susan Biggin 2 weeks ago




• my secrity camera is not working becaese we changed the modem with new wi-fi password please let me know how to fix the problem

  — by Palwasha 1 month ago




• I don’t know what to do as l accidentally deleted my cameras on my phone

  — by Dianne Fletcher 1 month ago




• I have accidentally deleted my account . No photos of cameras on my phone now . Please help me

  — by Dianne Fletcher 1 month ago




• Good morning. i have Lite H.264DVR cctv.
  Can i age an app for MacBook pro pc. if it is available please forward me the link.
  Can you forward me your phone number or call me on 07957326478.
  I am also looking to up grade my system
  Thank you

  — by virendra patel 1 month ago




• Hi, the app is not working on my iPhone, I have tried to reset the app but still can’t connect with my iPhone, can you please advice what happened?

  — by Steven 1 month ago




• Hi, the app is not working on my iPhone, I have tried to reset the app but still can’t connect with my iPhone, can you please advice what happened?

  — by Steven 1 month ago




• How do I add my wife as a user for our device on her phone? I am set up and logged in on my phone okay. Please explain and respond. Thank you, Mike.

  — by Michael Chocek 1 month ago




• i have 3 devices but only 1 opens on my phone.

  — by Rick Bond 1 month ago




• I am only able to access my Super Live Pro camera on my home wifi not on any other wi-fi. What do I do to access it from another wifi?

  — by Craig Englund 1 month ago




• Hello, I cannot access my superlive plus cameras on the app. I forgot my password and it will not send variation code. Please advise. Thank you.

  — by Rachel Heaton 2 months ago




• I cannot get the app to work with my phone.
  Please call me at 203-856-9074
  Gino Mattera

  — by Gino Mattera 2 months ago




• Can you please advise how i get super live plus on my desktop

  — by David 2 months ago




• Hi there,
  I am unable to use the remote playback function for any of my SuperLive plus cameras. Says ‘device offline’. What does this mean? The live camera stream is working fine and I am still getting notifications of motion being detected. But I can’t see what has been recorded! Please help!!!

  — by Emma Greenwood 2 months ago




• Everytime I go live it says my account frozen why is that can y’all fix it please

  — by Yanaijah Harris 2 months ago




• I am trying to put my record period to 30 days. It was at 30 days and then about a week ago it is at 2 weeks. How did I correct back to 30 days?

  — by Gregg Curtis 2 months ago




• Not logging on

  — by Douglas Young 2 months ago




• Nothing was showing up on cameras so decided to logout then back in but it now wont let me log back in as it says its emailing me the verification code but it doesnt.

  — by pani morgan 2 months ago




• I want my refund in the 19.99 I spent I didn't get the tokens

  — by Jeremiah Moore 2 months ago




• Good morning. I have had your app since June when I had my cameras installed, I have now had a parcel stolen and cannot watch back the recording as the playback in saying "device busy" I have tried re booting the app/ logging out/in however still says it. Its really quite annoying as I finally need to view the cameras and I cant. Can you please advise. Thanks.

  — by Jodie Allen 2 months ago




• I cannot log into my SuperLive plus account through my nvr as keeps saying password incorrect, I need support team to email me the dynamic password so I can reset this please.

  — by Mark Tupper 2 months ago




• For some reason my original phone number won't recieve the code for verification, there's nothing wrong with the network it seems you server is refusing to send a code although the app does allow the option , if I use another number same phone it will work +447830739815 is number that won't receive the verification code

  — by imran ajmal 2 months ago




• i have change my router and im not able to view my camera on my phone or laptop

  — by Lisa Abreu 2 months ago




• Using viper system via SuperLive plus app. All worked brilliantly up to recently when I changed my iPhone to latest model. Now can’t view the cameras via the app. Deleted and reinstalled app with correct password and message appears saying http failed.
  cameras work fine on my wife’s iPhone, so turned Wi-Fi off and reset and cctv unit off and on again. Still works fine on her phone but nothing on mine??
  
  
  
  any ideas?? TIA

  — by Gv78 2 months ago




• need to connect my device with phone

  — by Aditya Kitchen Innovations 2 months ago




• Does hi USOC hi yes

  — by Dhanurjay Bhatra 2 months ago




• on my app each camera view is blank but there is a date on the bottom right and the time is moving. I unplugged the system for 30 seconds and reboot my phone.

  — by frank martinez 2 months ago




• i need to enter a new password and its allowing me due i dont know my old password
  how i could reset the password.

  — by chris 2 months ago




• Unable to reset the password

  — by Syed Mahaboob 3 months ago




• Using Iphone13, can’t see cctv video, it shows network problem, trying to log in a few times, the screen now black

  — by Gan Tuan Sin 3 months ago




• I lost remote connection to my home cameras, need help

  — by Albert Jimenez 3 months ago




• My issue is the app is not feeding to my iPhone.
  I have restalled the app.
  Unfortunately it’s still not working.

  — by Nicole 3 months ago




• Hi, I changed my router and now I cannot access SuperLive plus on my phone. It says failed to connect. Pls assist.

  — by Michelle 3 months ago




• My app is no longer working. I can not see my cameras on my phone. What do I do? I Uninstaller the app and reinstalled it and it's still not working.

  — by Willette Connelly-Copeland 3 months ago




• I tried to reset my password several times and user is locked. Can you please help me get the app signed in on my phone again please

  — by Bj Brown 3 months ago




• Says connect to device like it’s not connected to Wi-Fi. Everything working and on

  — by Kenny Best 3 months ago




• I keep getting a red message Login information error

  — by John Maxwell 3 months ago




• Hi, how do you pause or stop recording via the app ?

  — by Sukh Nijjar 3 months ago




• Hi I'm having trouble registering my device on my app. I've scanned QR code and put user and password in but the it comes up as unknown device where as my partners app as numbers and letters there. I've tried everything. Hope you can help

  — by Richard Barnett 3 months ago




• Super live plus app not working for my new phone

  — by Barat 3 months ago




• Spectrum Changed my router and wifi
  
  They installed 2 pieces of equipment
  1 a router
  2 Wifi connected with a cable with a new password
  
  I was able to activate wifi only with a new wifi password meaning i get pictures in my home but cannot connect to internet when away from home
  
  The old equipment they exchanged worked perfect
  
  they told me they cant help me because its not their app of course i dont believe that explanation
  
  Any advise you can give me

  — by FRANK Munari 3 months ago




• I have a new internet provider and now my system doesnt work. We tried adding new Wifi with no luck.

  — by Steve Alia 3 months ago




• I forgot my password and when I send my verification code requests it’s not coming to my email anymore so there’s no way for me to log on anymore. What can I do please email or contact me at 714-394-4787

  — by R Karraa 3 months ago




• The SuperLive App is no longer allowing me to access with my password

  — by Carlos Estima 3 months ago




• Account is on my wife name her email is [email protected] her mobile number is 07447127803 i and my wife try to contact phone to camera it says on the phone user is locked please if you can help us to contact. Thankyou

  — by Sukhvinder Singh 3 months ago




• The CCTV is installed in India and I want to view from Saudi Arabia. The app is working properly in India. But not working properly in Saudi Arabia. Kindly send me the solution.

  — by Lazar 3 months ago




• how to fix camera offline

  — by Niko Susanto 3 months ago




• Hi,
  I am unable to use the remote playback function for any of my SuperLive plus cameras. Says ‘device busy’. What does this mean? The live camera stream is working fine. Thanks

  — by Matt Donaldson 3 months ago




• How can I change I devise password if i forgot my password

  — by Adolfo Munoz 3 months ago




• I’ve lost connection to my iPhone 7. My server page says 0/1. I’ve copied the QR code from my wife’s phone, but I still can’t connect. Can you help please?

  — by Roly Love 3 months ago




• Why cameras keep going out for bo reason it beeps then shuts down and starts up again if u can tell me what's up with it

  — by Guy David 3 months ago




• Login will not send verification code to my email

  — by Heather Sandberg 4 months ago




• Cameras have been offline from app for 10hrs. System reboot & network reset have not fixed the problem. Can’t view cctv on the app from any iPhone.

  — by Amarlee Powell 4 months ago




• I am having problems login in to my system as my app keep crashing. I have tried to reinstall the app, changed password, did a software update, however it did not help.

  — by Larisa Iskhakov 4 months ago




• A video file which I saved have a few glitches where approx 30 seconds is not recorded. Therefore recording is not continuous.

  — by Lena Le 4 months ago




• My remote app is showing coffee mugs which means idol but I’m not sure what that means or how to fix the issue?

  — by Blake Bone 4 months ago




• Cant get cameras on line. Says device is off line. No other wifi devices have any issues

  — by William C. Ardary 4 months ago




• Cant get cameras on line. Says device is off line. No other wifi devices have any issues

  — by William C. Ardary 4 months ago




• Hii can you send me customer service number pl

  — by PARTH S KINARIWALA 4 months ago




• I can not remember my log in password. Is there anyway to reset this

  — by Yonathan nunez 4 months ago




• I have 2 cameras but one comes with blue dot and can’t see anything. It’s not working. The guy who installed this camera doesn’t live this country anymore. I need some advice. Please help me. Regards
  M iqbal

  — by Mohammed Iqbal 4 months ago




• Forgot password and they cannot find account

  — by Carla Kettles-Clayton 4 months ago




• I have lost all pictures on both my iPad and my iPhone and I am trying to login but you are supposed to be sending me a code which you have not done

  — by Anthony Lewis 4 months ago




• I need to reset the device password by the device id/serial number. Someone changed the device password, I couldn't access the camera via Super live plus app. Please suggest the device rest or getting the super password is possible?

  — by Sivanathan Vairavalingam 4 months ago




• I cannot access my system on my phone anymore and unsure why. It just says device offline. Please call me to discuss 07703042894

  — by Ashleigh Baird 4 months ago




• I lost the view for one of my cameras.....how do I get it back?

  — by Linda Gastel 4 months ago




• I let someone log into my account from my phone. Will changing my password automatically log them out?

  — by Toni Ann Rossi 4 months ago




• hello,I am trying to install the app in my android phone it does npt give me an option to agree or disagree on privacy policies.

  — by saleem Dhanani 4 months ago




• I let someone log into my account from my phone. Will changing my password automatically log them out?

  — by Toni Ann Rossi 4 months ago




• I have had this successfully for about two years now it wont let me log in on my ipad , i have the right password but it makes me enter a random number or letters in a picture . Unfortunately i dont see so well so cant make them out clearly so keep getting them wrong which means i cant get in to my security cameras on the ipad . The iphone one however is still working . Please help me . Thanks Rene

  — by Rene cochrane 4 months ago




• Camera not working on my new iPhone.
  Working on TV

  — by Michelle Jackson 4 months ago




• Only have 3 out of 4 cameras working on app and also carnt connect another phone

  — by Andrew 4 months ago




• Hi, updated my iPad to 16,1 and now every time I go into your SuperLive plus app, I can only see one screen with two white lines. I have deleted the app then reinstated it. It seems to work fine, but the moment I logout and log back in then it’s back to square one !!!

  — by Colin Anderson 4 months ago




• Every time I try to go into the super live plus app it keeps switching of and I have to keep loging back in I have tried taking the app of and putting it back on even tried turning the WiFi of and the same thing happens it is happening on both the devices I am using it looks like a fault with the app.

  — by Bob Hurrell 4 months ago




• I've had this problem for the past two weeks where I'm not receiving my verification code at times I can't log into my cameras from my phone

  — by Kerri-Ann Williams 4 months ago




• please call me to help me I need help with my home cameras system not recording ( Jackie 786-269-8108 )

  — by JACKIE 5 months ago




• Replaced modem with WiFi upgrade at home. Cameras on phone were not working. Entered IP address off of monitor and then they worked but only at home (on home WiFi). Entered second device with IP address from (what's my IP address) and those don't work. Now nothing works on phone. Cameras still work. IT people are at a loss as well. Help please !!! Keith Singer

  — by Keith Singer 5 months ago




• Cannot view my cameras after trying to get rid of screen prompting me to share channels.

  — by Stephen Lord 5 months ago




• Help Please
  I have The Super live Plus camera system that can’t fix.
  I don’t know have the login for these cameras. I do need a help to connect to my phone and connect to my iPad. I’m old and really need your help.
  Thanks Adele. 949-998-0976.

  — by Adele Yearry 5 months ago




• the camera is not connecting to the app and we are unable to see the cameras from the app. this has happened multiple times and there does not seem to be a quick fix for this.

  — by kevin brock 5 months ago




• I'm working with ED8008H5-BN. I'm trying to help a friend. I have not yet seen the DVR. They want to add cameras with audio is this possible? Do you sell cameras that capture audio? Is this a DVR or NVR? Thank you

  — by Jesse Ortiz 5 months ago




• Hi Guys,
  
  I can't seem to log in/make any of our CCTV systems work. Please can you help.
  
  I'm from plonk golf, we have your systems in our locations in -
  
  Hackney
  Shoreditch
  Camden
  Borough

  — by Colin 5 months ago




• I can not log into my
  Phone app

  — by Brenda 5 months ago




• App is not working on my phone or iPad works on the TVs throughout the house

  — by Steven Burton 5 months ago




• Super live plus not steady. On and off, camera freezes. Then starts then freezes. Help

  — by PATRICIA SIERRA 5 months ago




• I need help putting cameras in my cell and iPad the mad who sold them to me won’t call me back

  — by Anna Madera 5 months ago




• took over business, need to reset the camara. pl guide
  thanks

  — by kuldeep jadeja 5 months ago




• My system is apparently set up for 32 cameras. I currently have 22 installed. I have it set to cycle through all cameras to view but its also showing the 10 blank (non-existent) cameras. I've tried to edit the cameras and delete the blank ones but unable to. Is there another way to delete the blank cameras or to make it so I'm not viewing the blank cameras?

  — by Derrick 5 months ago




• I got a new iPad and SuperLive Plus will not work on it. It worked fine on my previous iPad, and all other apps have transferred successfully to my new iPad.

  — by Melinda Helmick 5 months ago




• i cannot login to my account, login keeps failing, please can you help resolve issue.

  — by Yasar Mohammed 5 months ago




• I need assistance setting up on android ph. I have followed several youtubes, and had an IT guy out here and we couldnt connect it to my phone.

  — by Yuri Ernesto Salmeron 5 months ago