Published by Peng Antai on Jan 25, 2024

Report an issue with SuperLive Plus.
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contact SuperLive Plus image 1 contact SuperLive Plus image 2

About SuperLive Plus

1. SuperLive Plus is a professional mobile phone client software for digital video recorders and IP cameras in CCTV surveillance (compatible models only).

2. The software is for professional usage and copyright protected. -----------------------2024. 01. 2.

3. Optimize the push configuration page of push2.

SuperLive Plus Customer Insights

1. Also when I have my phone in portrait mode it switches to landscape and vice versa! I have tried the landscape mode toggle and it doesn't help! And when I am looking at a fullcreen image and I hit the back button it doesn't go to the homepage but instead asks if I want to exit! Ugh!LATEST VERSIONS BROKEN! Been using this program for years.

2. I have clips that I need to record and after fighting with the timer to get to the right place, because it doesn't just fast forward or rewind, it jumps, so you have to get as close as you can and just watch, I will record and then when I go to end the recording, the app crashes! What is the point in having cameras if you can't even use them for their purpose?! UPDATE 5/16/2020 Still ridiculous.

3. What is the point of having it if you can't view all cameras? The cameras you can view are slow to load and there is so much lag time that people can leave a room and it shows them still there.

4. I scroll through recorded times to move backwards or forward, it either takes a long time to reflect the actual recording of such selected time or doesn't update at all and stays in the old recording.

5. The app is good if and when it works properly on my Samsung Android phone.It takes forever to bring up the cameras and everytime you switch the view it has to reset the camera images.

6. Sometimes downloading the feed at that time helps, but not always.Update 8-3-21 I don't know what happened to this app but the sounds is horrible? Update: I sent an email a couple weeks ago with the same question I posted here and no response.

7. The app signs you out all the time and when you actually need to see something really quickly you have to wait for a verification email even after putting in a correct password and using the same device which takes a while to do.

8. You can view up to 9 camera feeds at a time or just the one feed you want.

9. It's pretty easy to switch screens or pick a time in the past to view.

10. Overall I am not finding many positives with this app.since some time ago, any time I go look at the recording, any date, any time, any camera, it lags.

11. Then half the time it loses the image and goes to the coffee cup or says no data.

Steps to Troubleshoot & Fix SuperLive Plus Issues

1. Fix SuperLive Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SuperLive Plus: Restarting the app will resolve most errors.
  2. Update the SuperLive Plus App. Here is how:
    1. On Android goto PlayStore » Search for "SuperLive Plus" » Open SuperLive Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuperLive Plus » click "UPDATE".
  3. Clear SuperLive Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from SuperLive Plus servers.
    1. On Android, goto Settings » Apps » Select "SuperLive Plus" » click Storage » click "Clear Cache".
  4. Check SuperLive Plus app permissions. If any of these permissions required to use your device's features are disenabled, SuperLive Plus might not work.
  5. Uninstall and reinstall SuperLive Plus. If nothing else has worked, completely uninstall SuperLive Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SuperLive Plus not working


2. Fix SuperLive Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SuperLive Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SuperLive Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SuperLive Plus may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi i was viewing recorded video on my phone and accidentally scrolled down and it deleted the whole day video.. however it has since not started recording again even though its been a few days later please help

    — by Will 2 weeks ago

  • Hi , my remote playback not working and dy turn on all the setting

    — by Jeff 4 months ago

  • Ant connect visa IOS DEVICE

    — by James 4 months ago

  • Please help…. I cannot seem to look at live footage of my cameras for my phone, this system is so distressing to operate, always some issues going on with crashing, delaying and other problems, I’ve not been able to check on my cameras throughout the night as the SuperLive plus app seems to have crashed as the screen is blank, I’ve tried all usual methods to try and get it working but still nothing and the screen continues to be a blank screen, I work nights and have my family in my home, I check on them through out the night to make sure all is well, as recently I have been having issues with the neighbours and petty behaviours, I purchased this system so that I could see what was going on within and around my home.. the frustration with this system is exhausting and I only purchased this system last year, please can you sort out this trouble shooting issue as I am not the only one suffering from this problem. Advise asap of what I can do to resolve this issue

    — by Karen 4 months ago

  • I have VIPER cctv which has worked, without issue, on SuperLive Plus app on my iPad and IPhone. Unexplicably both have stopped working, they will not connect to the internet and both are saying ‘account or password error’
    I’ve attempted all the usual solutions with no luck. Any suggestions, please?

    — by Sue Doyle 5 months ago

  • I forgot my password and email I used to sign into my SuperLive Plus account

    — by Fanny Chen 5 months ago

  • Good evening

    I am hoping for some support in connecting my SuperLive plus app, so that I can view my security cameras on my phone.

    I recently moved house, my new house has pre installed cameras around the house as well as a super live plus box. The man I bought the house from told me how good the service was and told me to download the relevant SuperLive plus app.

    My current situation is that the cameras are working, they are visible through my TV. During the set up wizard, it states my connection is ‘online’ through the internal Ethernet port, however I am offline through the Ethernet port 1.

    I have used the wizard to attempt to connect the cameras to my app, however it is not working. When I scan the qr code (at the end of the setup wizard) it says it can not connect.

    I think it might be because my cameras are not connecting through Wi-Fi

    Any suggestions or support would be greatly appreciated
    Thank you
    Neil

    — by Neil 5 months ago

  • My application is not working
    oops- (u r app is crashing please help
    bug reports and upload) in my app not working so please help 9944400200 my mobile number

    — by Sowntharya 5 months ago

  • Hello I’m having issues with my cameras not working or displaying image

    — by Aysha din 5 months ago

  • Hello! I'm writing in about a problem with remote playback on the SuperLive Plus app. I used to be able to access remote playback and replay frames from past days, but now when I try to access playback I get a "No Data" message. I tried the AI support, but the troubleshooting didn't work for me. The app was last updated on 23 October. The cables and network have not been changed.

    . May I know if there's anything else I can try? Please also let me know if you need any additional information from me about the problem!

    — by Simin 6 months ago

  • I cannot access any of my remote recordings, I can access the live feed with no problems but whenever I attempt to do a play back it tells me "no data" and I'm being accused of a crime and really need to access the recordings to show proof I was not involved in the crime

    — by Zachariah 6 months ago

  • SuperLive Plus Mobile Application shows offline, but the local device is online and cameras are operational.

    — by Carlos Castillo 6 months ago

  • I am getting a user lock code when I try to log in

    — by Garfield morgan 7 months ago

  • Hello,

    Please can you provide me answers to these questions?

    I am a Franchise owner, I have different Franchise Locations in the United state.

    I need to be able to view all my cameras in the 4 locations on my laptop and not download an app on my phone, basically to view them remotely on a web browser by just putting in sign in credentials.


    1.Is that possible with SuperlivePlus?
    2. Please can you provide me with detailed instructions on how to do that?
    3. What is the minimum and maximum number of locations (cameras) I can view at a time using Superlive Plus?
    4.How do I add locations on the web browser if that is possible .

    — by Thomas Uwemedimo 7 months ago

  • Hello,
    My camera #6 is not working. Who can I contact to get help fixing this camera? Thank you

    — by Sarah Brandt 8 months ago

  • when I am near camera system I can see them through android app. Once I leave the property I only see "device offline." When I return I can see cameras again without doing anything. I have restarted phone, restarted app, and it still does the same thing when I leave the property. I was able to see cameras from hundreds of miles away before, suddenly I can't see them no more unless I am home.

    — by John 8 months ago

  • My cameras quit working with the app. At the house the cameras are active but not through the app. I tried to login and it says I do not have an account

    — by Craig McCollough 8 months ago

  • Hi, i have recently upgraded my iphone and now my superlive plus app cameras are not showing. How can i rectify this?

    — by Greig Windsor 8 months ago

  • Hi, i want to rest my password as i have forgotten it, it doenst let me rest & I don’t know what to do. The cameras have been logged out of every device can you please help me as soon as possible thankyou

    — by Rania 8 months ago

  • Hello our device keep saying when play back device is busy .
    How can we solve this problem. Also We can not remember the password for app settings after screening barcode for new devices . How can I change the password . Because I can not remember old one

    — by Taner Kocak 9 months ago

  • Offline

    — by Gunther Lorentz 9 months ago

  • I forgot the password and how can I create another password can you help me with the process please And thank you

    — by Alma Pinon 9 months ago

  • I forgot the password and I don't have access to see it on my cell, how can I create another password can you help me with the process please And thank you

    — by Alma Pinon 9 months ago

  • Cameras are connected and Wi-Fi works but no images to display. Please help.

    — by Narine Malkchyan 9 months ago

  • We can’t lose the live pictures on our devices. We can see it on the monitor but not out phone, ipad.
    We have 2 different systems. The one outside our properties we can see. But our home we haven’t been able to see.

    — by Marquesita 9 months ago

  • Am having problems trying to use system on new phone

    — by Bal Birk 9 months ago

  • The app seems to be failing one minute it works and then stops working

    — by Derek burns 9 months ago

  • I am no longer able to use my playback

    — by Robert Bonomo 9 months ago

  • Hi, I cannot connect my Iphone to show my live camera shots - the cameras just show a black screen on my phone. I have turned off and on again, also deleted and re-installed the app. Turned off the wifi and restarted. What else can I do please?

    — by rebecca falconer 9 months ago

  • I need to change the default password

    — by Irene Kane 9 months ago

  • app does not work
    tried resetting password and that didn't work either ????
    can you help!

    — by phil lausier 10 months ago

  • the app has me locked , so no video appears

    — by phil lausier 10 months ago

  • How can I reset the whole system? I lost my password. I want to reset.

    — by Brandon le 10 months ago

  • I need help to conect my cámaras

    — by Yadira Castro 10 months ago

  • Super live app devices password cannot remember or delete so camera not view how to work app

    — by Prabhu 10 months ago

  • Please
    I can not remember my password
    How do I reset?

    — by Doree Macalvey 10 months ago

  • I installed a 32 camera 5mp BNC NVR camera system and was able to download the Superlive Plus app and use it Okay on my Apple iphone for 2 or 3 months. Then something happened that caused me not to be able to see the LIVE view of all cameras in the system. I can go in to see Playback camera views okay now and can scroll back to within 5 minutes of the live view and check any camera on the system. Is there any help you can give me to correct the problem I am having ?

    — by Scott Fisher 10 months ago

  • Hi Dear
    Super live plus stopped working after updating my iPhone 14 pro to iOS 17 developer beta
    And it gives an error message “Oops - Your app is crashing. Please help create bug reports and upload “

    — by Hossam Hamza 11 months ago

  • Necesito ayuda técnica en español

    — by Daniel Martinez 11 months ago

  • Just got a new phone. Cannot get Superlive Plus to connect to new phone to display camera feeds.

    — by Alan Cribbs 11 months ago

  • I just changed the internet service provider and my superlive cam cannot be online anymore.Please advise.

    — by Deanrauff 11 months ago

  • wont work on iphone

    — by Jeffrey Scott 11 months ago

  • Would like help with super plus and downloaded recordings

    — by Tina 11 months ago

  • There is a spot in my camera footage that i want to playback and review that i have been searching for and once i find it, it goes black and doesn't show my camera footage .

    — by Regina Onwuka 11 months ago

  • How to block persons from hacking my camera system and phone

    — by Carol Telphua 11 months ago

  • No signal video how to correct please

    — by Teresa 11 months ago

  • Hi I can’t connect to my cameras and won’t let me back in

    — by Dee best 11 months ago

  • CAN NOT CONNECT ON TO THE REMOTE ACCESS CCTV? BEEN TRYING TO FIND YIUR CONTACT SUPPORT NUMBER TO NO AVAIL

    — by ADAM 11 months ago

  • Hello sirs I have a iOS 17 but 1 week the app of SuperLive does not working after updating my phone.when canes new update to SuperLive?thanks a lot !

    — by Stelios 1 year ago

  • i forgot my user ID ans password, can access it anymore.

    — by Mariam Ali 1 year ago

  • Hello my camers do shoot on my phone I have bussniss

    — by Nawaf 1 year ago

  • Need to retrieve my password please if someone could help as a matter of urgency house was broken into lastnight

    — by Zoe smith 1 year ago

  • Hello so I decided to update to iOS 17 now the app doesn’t work 😔😔 is there an update coming soon ? I love this app

    — by Robert hanna 1 year ago

  • The cameras are connected, wi fi is connected but no images

    — by Maria Sarria 1 year ago

  • The cameras doesn’t have image

    — by Maria Sarria 1 year ago

  • Got new phone. Don’t have access to view my cameras

    — by Fahim naim 1 year ago

  • I have change my phone and cannot access SuperLive plus It says Password or user name is wrong

    — by Franklyn Baptiste 1 year ago

  • My SuperLive plus is no longer working on my iPhone

    — by Slinder Uppal 1 year ago

  • Just acquired new phone which will not connect to superlive plus

    — by David Fairs 1 year ago

  • Voglio aprire una agenzia super live Italia cosa mi serve?

    — by Arelis 1 year ago

  • Black screen say no video signal

    — by Jane 1 year ago

  • Can't get rid of writing on camera view. Main menu appears across screen when viewing a camera?

    Myst of hit something accidentally and can't get rid of it. I also can't zoom in or zoom out on app either.

    — by Rhonda 1 year ago

  • Hello I need your help. We've used this app for years now and we love it, sadly we've run into a problem and I'm hoping you guys can help. Whenever my mom uses her cell phone data the cameras won't load and "network error" will pop up on the camera screens. As soon as she takes off her data and uses our home internet her cameras will begin to work. It's only her app that does this and I don't know what I could do. I even tried to delete the device and reinstall it, but it doesn't work.

    — by Natalie Vazquez 1 year ago

  • Installed new internet service for a customer and SuperLiveplus no longer works. DVR shows online and all settings look correct. I tried on my iPhone too (I’m a camera/internet tech).

    — by Zachary Osborn 1 year ago

  • Not working

    — by Manish Patel 1 year ago

  • I have a new phone and I'm unable to log into my account

    — by Trent 1 year ago

  • I changed my internet connection and now my cameras are not working. Can someone walk me through on how to fix it? Ty

    — by Aline Brito 1 year ago

  • What security cameras systems are compatible with SuperLive Plus app?

    — by Brandon Atty 1 year ago

  • I need to retrieve my password can you help please?

    — by Dave Lovett 1 year ago

  • I need to retrieve data from the 2nd May, but can only go back to 8th May

    — by Janelle Becker 1 year ago

  • Not logging in

    — by Mouleeswaran 1 year ago

  • My new Samsung s20 phone will not display the cameras on my phone

    — by Anna Snyder 1 year ago

  • On setting for disk, getting the message.
    You don't have permission to perform this operation.
    This message is coming for all
    Please guide me how I can open so add to scane for my Mobil.
    Thanks and regards

    — by Ashok Bhandari 1 year ago

  • On setting for disk, getting the message.
    You don't have permission to perform this operation.
    This message is coming for all
    Please guide me how I can open so add to scale for my Mobil.
    Thanks and regards

    — by Ashok Bhandari 1 year ago

  • My Vizio monitor is not working but I can still view on my cell can you help

    — by Sabina Glover 1 year ago

  • Superlive plus camera works on TV and doesn't work on mobiles
    Also it is dark in night previously was showing black and white when lights were off

    — by KM RAJESH KANTHAN 1 year ago

  • Both my phone and tablet cannot receive camera pictures from my DVR as of yesterday? How do I fix the problem. Androd Samsung Galaxy s9

    — by kirk vitulli 1 year ago

  • I got a new phone and i cant get my Cameras back on my app . Have tried everything . Please either call or send help on email . 3035079382 . Thanks Steve

    — by Steve p. Kosarek 1 year ago

  • Hi my cameras are just showing black screens and I can’t find what the problem is

    — by Jeanette Millard 1 year ago

  • I am not able to view the servers/cctv in my email account. When I try to add again then it says it’s there but I’m at 0/0

    — by Pao Chen 1 year ago

  • I am getting an error that the ip address is wrong after putting it in several times. I am unable to use the camera on my phone. Please help.

    — by Grace Hewitt 1 year ago

  • I need to be able to block one camera from my husbands view on his phone. I have a court order for him to not watch the house but to be able to see the 4 farm cameras

    — by Andrea Leatherwood 1 year ago

  • I am trying to recover password I purchased the dvr through offer up and can’t get in to reset anything. How can I factory reset the dvr

    — by Navish Nanu 1 year ago

  • Hi I would like to know how to change my WiFi as my says off line

    — by Colin Devereux 1 year ago

  • I forgot the password, I need to reset the password

    — by S Balakumar 1 year ago

  • I have a 1016HDT DVR that connects to superlive plus and I need to reset the password but do not know the old password. There is not factory reset button, no dip switches, no remote control, the forgot password is zero help. Please advise.

    — by Aaron Moore 1 year ago

  • I need help to reset up user name and password for SuperLive Plus. I can't view the camera since I transferred to my new phone.

    — by JACKIE NGUYEN 1 year ago

  • On superlive plus app the user is locked

    — by Zaid 1 year ago

  • I have a superlive setup but am unable to reset password to get into the system. Can you please help. Thank you

    — by Puja 1 year ago

  • Can’t login with iPhone 14 plus went through all steps have two S20’s conected

    — by Johnnie R Baker 1 year ago

  • Hi there,
    We had our memory box stolen yesterday, are you able to recover some security footage?

    — by leah 1 year ago

  • I have a new samsung android phone and I'm unable to properly install superlive plus feed to my phone. 2. I'm unable to log into the TV screen with user name: admin & password: 123456 as well. Your assistance is greatly appreciated.

    — by Keric N Randolph 1 year ago

  • I buy new phone, and i install superlive plus for my home camera, and when i prees i accept privacy police, it give me black screen and app crash. What to do?

    — by Djole 1 year ago

  • Hi there..

    I just found out a ex-colleague has access to my home camera via the app how can I check who has access and take legal action please?
    He showed me he has access and has been watching my children take a bath for example... ofc this is alarming because he could have had access for about a year. please advise

    any information on this would be great

    I am available on phone or email
    cell +36306058368

    — by PETER ROSCOE 1 year ago

  • Can't access through phone app

    — by Janet Aguilar 1 year ago

  • I need to know what ports need to be opened by internet provider in order to have access to viewing camaras on app. I can only see them while under same wifi . Pls help.

    — by Janet Aguilar 1 year ago

  • After internet went off line the SuperLive app on my iPhone pro max 14 quit working the apps on my other two iPads are working just fine so the trouble is local to the iPhone please help

    — by Cathy 1 year ago

  • After internet went off line the SuperLive app on my iPhone pro max 14 quit working the apps on my other two iPads are working just fine so the trouble is local to the iPhone please help

    — by Cathy 1 year ago

  • My SuperLive plus camera app does not work

    — by Hakim 1 year ago

  • I have been having issues with the plus for sometime. It’s never opens up right away, when it finally opens it constantly work at a snail motion…and that’s at 16x fast forwarding. Very irritating any ideas? I have rebooted unplugged disconnected did everything but still not working

    — by Ikey Rawas 1 year ago

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