Contact SuperLive Plus Customer Service

My camera on my iphone is not showing the cameras, it does come up but it says it is offline how can I resolve this issue? Thank you

hi there, i had used super

I am trying to login to my super live plus app, but I don’t remember what email I used or my password. Can you help me reset my account?

I recently upgraded my desktop computer and now when I try to view my cameras at log in it says, Your Chrome browser version is not supported, please use Chrome44 or older version of it. How can I fix this?

Hi, I would like to know if I can retrieve footage from a mopnth or so ago that doesn't seem to be available now? Thanks

Hi i was viewing recorded video on my phone and accidentally scrolled down and it deleted the whole day video.. however it has since not started recording again even though its been a few days later please help

Hi , my remote playback not working and dy turn on all the setting

Ant connect visa IOS DEVICE

Please help…. I cannot seem to look at live footage of my cameras for my phone, this system is so distressing to operate, always some issues going on with crashing, delaying and other problems, I’ve not been able to check on my cameras throughout the night as the SuperLive plus app seems to have crashed as the screen is blank, I’ve tried all usual methods to try and get it working but still nothing and the screen continues to be a blank screen, I work nights and have my family in my home, I check on them through out the night to make sure all is well, as recently I have been having issues with the neighbours and petty behaviours, I purchased this system so that I could see what was going on within and around my home.. the frustration with this system is exhausting and I only purchased this system last year, please can you sort out this trouble shooting issue as I am not the only one suffering from this problem. Advise asap of what I can do to resolve this issue

I have VIPER cctv which has worked, without issue, on SuperLive Plus app on my iPad and IPhone. Unexplicably both have stopped working, they will not connect to the internet and both are saying ‘account or password error’ I’ve attempted all the usual solutions with no luck. Any suggestions, please?

I forgot my password and email I used to sign into my SuperLive Plus account

Good evening I am hoping for some support in connecting my SuperLive plus app, so that I can view my security cameras on my phone. I recently moved house, my new house has pre installed cameras around the house as well as a super live plus box. The man I bought the house from told me how good the service was and told me to download the relevant SuperLive plus app. My current situation is that the cameras are working, they are visible through my TV. During the set up wizard, it states my connection is ‘online’ through the internal Ethernet port, however I am offline through the Ethernet port 1. I have used the wizard to attempt to connect the cameras to my app, however it is not working. When I scan the qr code (at the end of the setup wizard) it says it can not connect. I think it might be because my cameras are not connecting through Wi-Fi Any suggestions or support would be greatly appreciated Thank you Neil

My application is not working oops- (u r app is crashing please help bug reports and upload) in my app not working so please help 9944400200 my mobile number

Hello I’m having issues with my cameras not working or displaying image

Hello! I'm writing in about a problem with remote playback on the SuperLive Plus app. I used to be able to access remote playback and replay frames from past days, but now when I try to access playback I get a "No Data" message. I tried the AI support, but the troubleshooting didn't work for me. The app was last updated on 23 October. The cables and network have not been changed. . May I know if there's anything else I can try? Please also let me know if you need any additional information from me about the problem!

I cannot access any of my remote recordings, I can access the live feed with no problems but whenever I attempt to do a play back it tells me "no data" and I'm being accused of a crime and really need to access the recordings to show proof I was not involved in the crime

SuperLive Plus Mobile Application shows offline, but the local device is online and cameras are operational.

I am getting a user lock code when I try to log in

Hello, Please can you provide me answers to these questions? I am a Franchise owner, I have different Franchise Locations in the United state. I need to be able to view all my cameras in the 4 locations on my laptop and not download an app on my phone, basically to view them remotely on a web browser by just putting in sign in credentials. 1.Is that possible with SuperlivePlus? 2. Please can you provide me with detailed instructions on how to do that? 3. What is the minimum and maximum number of locations (cameras) I can view at a time using Superlive Plus? 4.How do I add locations on the web browser if that is possible .

Hello, My camera #6 is not working. Who can I contact to get help fixing this camera? Thank you

when I am near camera system I can see them through android app. Once I leave the property I only see "device offline." When I return I can see cameras again without doing anything. I have restarted phone, restarted app, and it still does the same thing when I leave the property. I was able to see cameras from hundreds of miles away before, suddenly I can't see them no more unless I am home.

My cameras quit working with the app. At the house the cameras are active but not through the app. I tried to login and it says I do not have an account

Hi, i have recently upgraded my iphone and now my superlive plus app cameras are not showing. How can i rectify this?

Hi, i want to rest my password as i have forgotten it, it doenst let me rest & I don’t know what to do. The cameras have been logged out of every device can you please help me as soon as possible thankyou

Hello our device keep saying when play back device is busy . How can we solve this problem. Also We can not remember the password for app settings after screening barcode for new devices . How can I change the password . Because I can not remember old one

Offline

I forgot the password and how can I create another password can you help me with the process please And thank you

I forgot the password and I don't have access to see it on my cell, how can I create another password can you help me with the process please And thank you

Cameras are connected and Wi-Fi works but no images to display. Please help.

We can’t lose the live pictures on our devices. We can see it on the monitor but not out phone, ipad. We have 2 different systems. The one outside our properties we can see. But our home we haven’t been able to see.

Am having problems trying to use system on new phone

The app seems to be failing one minute it works and then stops working

I am no longer able to use my playback

Hi, I cannot connect my Iphone to show my live camera shots - the cameras just show a black screen on my phone. I have turned off and on again, also deleted and re-installed the app. Turned off the wifi and restarted. What else can I do please?

I need to change the default password

app does not work tried resetting password and that didn't work either ???? can you help!

the app has me locked , so no video appears

How can I reset the whole system? I lost my password. I want to reset.

I need help to conect my cámaras

Super live app devices password cannot remember or delete so camera not view how to work app

Please I can not remember my password How do I reset?

I installed a 32 camera 5mp BNC NVR camera system and was able to download the Superlive Plus app and use it Okay on my Apple iphone for 2 or 3 months. Then something happened that caused me not to be able to see the LIVE view of all cameras in the system. I can go in to see Playback camera views okay now and can scroll back to within 5 minutes of the live view and check any camera on the system. Is there any help you can give me to correct the problem I am having ?

Hi Dear Super live plus stopped working after updating my iPhone 14 pro to iOS 17 developer beta And it gives an error message “Oops - Your app is crashing. Please help create bug reports and upload “

Necesito ayuda técnica en español

Just got a new phone. Cannot get Superlive Plus to connect to new phone to display camera feeds.

I just changed the internet service provider and my superlive cam cannot be online anymore.Please advise.

wont work on iphone

Would like help with super plus and downloaded recordings

There is a spot in my camera footage that i want to playback and review that i have been searching for and once i find it, it goes black and doesn't show my camera footage .

How to block persons from hacking my camera system and phone

No signal video how to correct please

Hi I can’t connect to my cameras and won’t let me back in

CAN NOT CONNECT ON TO THE REMOTE ACCESS CCTV? BEEN TRYING TO FIND YIUR CONTACT SUPPORT NUMBER TO NO AVAIL

Hello sirs I have a iOS 17 but 1 week the app of SuperLive does not working after updating my phone.when canes new update to SuperLive?thanks a lot !

i forgot my user ID ans password, can access it anymore.

Hello my camers do shoot on my phone I have bussniss

Need to retrieve my password please if someone could help as a matter of urgency house was broken into lastnight

Hello so I decided to update to iOS 17 now the app doesn’t work 😔😔 is there an update coming soon ? I love this app

The cameras are connected, wi fi is connected but no images

The cameras doesn’t have image

Got new phone. Don’t have access to view my cameras

I have change my phone and cannot access SuperLive plus It says Password or user name is wrong

My SuperLive plus is no longer working on my iPhone

Just acquired new phone which will not connect to superlive plus

Voglio aprire una agenzia super live Italia cosa mi serve?

Black screen say no video signal

Can't get rid of writing on camera view. Main menu appears across screen when viewing a camera? Myst of hit something accidentally and can't get rid of it. I also can't zoom in or zoom out on app either.

Hello I need your help. We've used this app for years now and we love it, sadly we've run into a problem and I'm hoping you guys can help. Whenever my mom uses her cell phone data the cameras won't load and "network error" will pop up on the camera screens. As soon as she takes off her data and uses our home internet her cameras will begin to work. It's only her app that does this and I don't know what I could do. I even tried to delete the device and reinstall it, but it doesn't work.

Installed new internet service for a customer and SuperLiveplus no longer works. DVR shows online and all settings look correct. I tried on my iPhone too (I’m a camera/internet tech).

Not working

I have a new phone and I'm unable to log into my account

I changed my internet connection and now my cameras are not working. Can someone walk me through on how to fix it? Ty

What security cameras systems are compatible with SuperLive Plus app?

I need to retrieve my password can you help please?

I need to retrieve data from the 2nd May, but can only go back to 8th May

Not logging in

My new Samsung s20 phone will not display the cameras on my phone

On setting for disk, getting the message. You don't have permission to perform this operation. This message is coming for all Please guide me how I can open so add to scane for my Mobil. Thanks and regards

On setting for disk, getting the message. You don't have permission to perform this operation. This message is coming for all Please guide me how I can open so add to scale for my Mobil. Thanks and regards

My Vizio monitor is not working but I can still view on my cell can you help

Superlive plus camera works on TV and doesn't work on mobiles Also it is dark in night previously was showing black and white when lights were off

Both my phone and tablet cannot receive camera pictures from my DVR as of yesterday? How do I fix the problem. Androd Samsung Galaxy s9

I got a new phone and i cant get my Cameras back on my app . Have tried everything . Please either call or send help on email . 3035079382 . Thanks Steve

Hi my cameras are just showing black screens and I can’t find what the problem is

I am not able to view the servers/cctv in my email account. When I try to add again then it says it’s there but I’m at 0/0

I am getting an error that the ip address is wrong after putting it in several times. I am unable to use the camera on my phone. Please help.

I need to be able to block one camera from my husbands view on his phone. I have a court order for him to not watch the house but to be able to see the 4 farm cameras

I am trying to recover password I purchased the dvr through offer up and can’t get in to reset anything. How can I factory reset the dvr

Hi I would like to know how to change my WiFi as my says off line

I forgot the password, I need to reset the password

I have a 1016HDT DVR that connects to superlive plus and I need to reset the password but do not know the old password. There is not factory reset button, no dip switches, no remote control, the forgot password is zero help. Please advise.

I need help to reset up user name and password for SuperLive Plus. I can't view the camera since I transferred to my new phone.

On superlive plus app the user is locked

I have a superlive setup but am unable to reset password to get into the system. Can you please help. Thank you

Can’t login with iPhone 14 plus went through all steps have two S20’s conected

Hi there, We had our memory box stolen yesterday, are you able to recover some security footage?

I have a new samsung android phone and I'm unable to properly install superlive plus feed to my phone. 2. I'm unable to log into the TV screen with user name: admin & password: 123456 as well. Your assistance is greatly appreciated.

I buy new phone, and i install superlive plus for my home camera, and when i prees i accept privacy police, it give me black screen and app crash. What to do?

Hi there.. I just found out a ex-colleague has access to my home camera via the app how can I check who has access and take legal action please? He showed me he has access and has been watching my children take a bath for example... ofc this is alarming because he could have had access for about a year. please advise any information on this would be great I am available on phone or email cell +36306058368

Can't access through phone app