Published by Peng Antai on Jan 25, 2024

Report an issue with SuperLive Plus.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with SuperLive Plus?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
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contact SuperLive Plus image 1 contact SuperLive Plus image 2

About SuperLive Plus

1. SuperLive Plus is a professional mobile phone client software for digital video recorders and IP cameras in CCTV surveillance (compatible models only).

2. The software is for professional usage and copyright protected. -----------------------2024. 01. 2.

3. Optimize the push configuration page of push2.

SuperLive Plus Customer Insights

1. Also when I have my phone in portrait mode it switches to landscape and vice versa! I have tried the landscape mode toggle and it doesn't help! And when I am looking at a fullcreen image and I hit the back button it doesn't go to the homepage but instead asks if I want to exit! Ugh!LATEST VERSIONS BROKEN! Been using this program for years.

2. I have clips that I need to record and after fighting with the timer to get to the right place, because it doesn't just fast forward or rewind, it jumps, so you have to get as close as you can and just watch, I will record and then when I go to end the recording, the app crashes! What is the point in having cameras if you can't even use them for their purpose?! UPDATE 5/16/2020 Still ridiculous.

3. What is the point of having it if you can't view all cameras? The cameras you can view are slow to load and there is so much lag time that people can leave a room and it shows them still there.

4. I scroll through recorded times to move backwards or forward, it either takes a long time to reflect the actual recording of such selected time or doesn't update at all and stays in the old recording.

5. The app is good if and when it works properly on my Samsung Android phone.It takes forever to bring up the cameras and everytime you switch the view it has to reset the camera images.

6. Sometimes downloading the feed at that time helps, but not always.Update 8-3-21 I don't know what happened to this app but the sounds is horrible? Update: I sent an email a couple weeks ago with the same question I posted here and no response.

7. The app signs you out all the time and when you actually need to see something really quickly you have to wait for a verification email even after putting in a correct password and using the same device which takes a while to do.

8. You can view up to 9 camera feeds at a time or just the one feed you want.

9. It's pretty easy to switch screens or pick a time in the past to view.

10. Overall I am not finding many positives with this app.since some time ago, any time I go look at the recording, any date, any time, any camera, it lags.

11. Then half the time it loses the image and goes to the coffee cup or says no data.

Steps to Troubleshoot & Fix SuperLive Plus Issues

1. Fix SuperLive Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SuperLive Plus: Restarting the app will resolve most errors.
  2. Update the SuperLive Plus App. Here is how:
    1. On Android goto PlayStore » Search for "SuperLive Plus" » Open SuperLive Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuperLive Plus » click "UPDATE".
  3. Clear SuperLive Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from SuperLive Plus servers.
    1. On Android, goto Settings » Apps » Select "SuperLive Plus" » click Storage » click "Clear Cache".
  4. Check SuperLive Plus app permissions. If any of these permissions required to use your device's features are disenabled, SuperLive Plus might not work.
  5. Uninstall and reinstall SuperLive Plus. If nothing else has worked, completely uninstall SuperLive Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SuperLive Plus not working


2. Fix SuperLive Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SuperLive Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SuperLive Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SuperLive Plus may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi, our device N43CA045T7E3 is not working on our mobiles. We just changed internet service. Can you please help us to manage this issue. Thank you. I think the email on file is not working. This is our new email.

    — by Sukhdev Singh 1 year ago

  • Can’t get my cameras to show on the app just see black boxes with coffe cup in middle

    — by Marc Marquez 1 year ago

  • Hi, our device N43CA045T7E3 is not working on our mobiles. We just changed internet service. Can you please help us to manage this issue. Thank you. I think the email on file is not working. This is our new email.

    — by Sukhdev Singh 1 year ago

  • Hi, our device N43CA045T7E3 is not working on our mobiles. We just changed internet service. Can you please help us to manage this issue. Thank you. I think the email on file is not working. This is our new email.

    — by Sukhdev Singh 1 year ago

  • Forgot password

    — by Amin 1 year ago

  • My camera not working

    — by Bibi 1 year ago

  • My cam not working

    — by Bibi 1 year ago

  • What access do you have on common set up to a nvr

    — by Mr Rajesh Karsan Hirani 1 year ago

  • app not alowing me to log back on it keeps reading account does not exist

    — by patricia 1 year ago

  • My wifi and router went out. When it was back on line, my superlive pro on my ipad and android phone no longer work. Help. My ipad has a black screen with a very tiny coffee cup. I believe it is offline. My phone states devise offline. How do I get both of these back up and running again?

    — by Alison 1 year ago

  • Please reply to my email of last week. Still unable to open my Superlive Plus app because it is stuck on the Privacy statement.
    F. Cilia

    — by Frank Cilia 1 year ago

  • I stopped receiving motion notifications on the 15th March. Push settings are still on

    — by Helen 1 year ago

  • I have attempted to set up my Iphone with Super Live Plus and it will not connect. The server list is identified but the type : unknown device type ? the radiating signal is grey not green

    — by Alan Frettingham 1 year ago

  • Hi
    Recently I have been unable to open my Superlive Plus app as I cannot clear the preceeding Privacy statement even though I tick that I have read the terms and clicked 'Agree'. The Privacy Statement keeps popping up with the same request to read and agree to the terms therein. Most frustrating. Please help.
    Thanks and regards.
    Frank Cilia

    — by Frank Cilia 1 year ago

  • Hi, we have had a change of staff and cannot log in to our app. We need access to our cameras as a bike was stolen from our school today. Can someone contact me asap on 0211005863

    Many thanks
    Anna

    — by Anna Kisiona 1 year ago

  • I want to know if this app can search what happen on what date what time almost 6 months ago time frame thank you

    — by Melisa 1 year ago

  • Hi I’m currently using SuperLive plus however I I can only see a blank screen on my mobile device even tho I’m logged in

    — by Jenny 1 year ago

  • Hi I’m currently using SuperLive plus however I I can only see a blank screen on my mobile device even tho I’m logged in

    — by Jenny 1 year ago

  • Ive forgotten my password that I changed from the standard 123456 how do i get into the system to create a new password

    — by Rich 1 year ago

  • Good evening,
    I cannot open log in in my phone

    — by Joseph Dieuvil 1 year ago

  • the app on my phone and my partners phone will display any video its just shows black on all of our cameras but it does work on the tv where we have the cameras displayed

    — by rob consola 1 year ago

  • Trying to login with my new phone an it says there is no account for my email

    — by Charles Adams 1 year ago

  • Could you please send me yr telephone number i have lost it as i need you to talk me through my security as my husband is having trouble keeping it on his new phone

    — by Susan Biggin 1 year ago

  • my secrity camera is not working becaese we changed the modem with new wi-fi password please let me know how to fix the problem

    — by Palwasha 1 year ago

  • I don’t know what to do as l accidentally deleted my cameras on my phone

    — by Dianne Fletcher 1 year ago

  • I have accidentally deleted my account . No photos of cameras on my phone now . Please help me

    — by Dianne Fletcher 1 year ago

  • Good morning. i have Lite H.264DVR cctv.
    Can i age an app for MacBook pro pc. if it is available please forward me the link.
    Can you forward me your phone number or call me on 07957326478.
    I am also looking to up grade my system
    Thank you

    — by virendra patel 1 year ago

  • Hi, the app is not working on my iPhone, I have tried to reset the app but still can’t connect with my iPhone, can you please advice what happened?

    — by Steven 1 year ago

  • Hi, the app is not working on my iPhone, I have tried to reset the app but still can’t connect with my iPhone, can you please advice what happened?

    — by Steven 1 year ago

  • How do I add my wife as a user for our device on her phone? I am set up and logged in on my phone okay. Please explain and respond. Thank you, Mike.

    — by Michael Chocek 1 year ago

  • i have 3 devices but only 1 opens on my phone.

    — by Rick Bond 1 year ago

  • I am only able to access my Super Live Pro camera on my home wifi not on any other wi-fi. What do I do to access it from another wifi?

    — by Craig Englund 1 year ago

  • Hello, I cannot access my superlive plus cameras on the app. I forgot my password and it will not send variation code. Please advise. Thank you.

    — by Rachel Heaton 1 year ago

  • I cannot get the app to work with my phone.
    Please call me at 203-856-9074
    Gino Mattera

    — by Gino Mattera 1 year ago

  • Can you please advise how i get super live plus on my desktop

    — by David 1 year ago

  • Hi there,
    I am unable to use the remote playback function for any of my SuperLive plus cameras. Says ‘device offline’. What does this mean? The live camera stream is working fine and I am still getting notifications of motion being detected. But I can’t see what has been recorded! Please help!!!

    — by Emma Greenwood 1 year ago

  • Everytime I go live it says my account frozen why is that can y’all fix it please

    — by Yanaijah Harris 1 year ago

  • I am trying to put my record period to 30 days. It was at 30 days and then about a week ago it is at 2 weeks. How did I correct back to 30 days?

    — by Gregg Curtis 1 year ago

  • Not logging on

    — by Douglas Young 1 year ago

  • Nothing was showing up on cameras so decided to logout then back in but it now wont let me log back in as it says its emailing me the verification code but it doesnt.

    — by pani morgan 1 year ago

  • I want my refund in the 19.99 I spent I didn't get the tokens

    — by Jeremiah Moore 1 year ago

  • Good morning. I have had your app since June when I had my cameras installed, I have now had a parcel stolen and cannot watch back the recording as the playback in saying "device busy" I have tried re booting the app/ logging out/in however still says it. Its really quite annoying as I finally need to view the cameras and I cant. Can you please advise. Thanks.

    — by Jodie Allen 1 year ago

  • I cannot log into my SuperLive plus account through my nvr as keeps saying password incorrect, I need support team to email me the dynamic password so I can reset this please.

    — by Mark Tupper 1 year ago

  • For some reason my original phone number won't recieve the code for verification, there's nothing wrong with the network it seems you server is refusing to send a code although the app does allow the option , if I use another number same phone it will work +447830739815 is number that won't receive the verification code

    — by imran ajmal 1 year ago

  • i have change my router and im not able to view my camera on my phone or laptop

    — by Lisa Abreu 1 year ago

  • Using viper system via SuperLive plus app. All worked brilliantly up to recently when I changed my iPhone to latest model. Now can’t view the cameras via the app. Deleted and reinstalled app with correct password and message appears saying http failed.
    cameras work fine on my wife’s iPhone, so turned Wi-Fi off and reset and cctv unit off and on again. Still works fine on her phone but nothing on mine??



    any ideas?? TIA

    — by Gv78 1 year ago

  • need to connect my device with phone

    — by Aditya Kitchen Innovations 1 year ago

  • Does hi USOC hi yes

    — by Dhanurjay Bhatra 1 year ago

  • on my app each camera view is blank but there is a date on the bottom right and the time is moving. I unplugged the system for 30 seconds and reboot my phone.

    — by frank martinez 1 year ago

  • i need to enter a new password and its allowing me due i dont know my old password
    how i could reset the password.

    — by chris 1 year ago

  • Unable to reset the password

    — by Syed Mahaboob 1 year ago

  • Using Iphone13, can’t see cctv video, it shows network problem, trying to log in a few times, the screen now black

    — by Gan Tuan Sin 1 year ago

  • I lost remote connection to my home cameras, need help

    — by Albert Jimenez 1 year ago

  • My issue is the app is not feeding to my iPhone.
    I have restalled the app.
    Unfortunately it’s still not working.

    — by Nicole 1 year ago

  • Hi, I changed my router and now I cannot access SuperLive plus on my phone. It says failed to connect. Pls assist.

    — by Michelle 1 year ago

  • My app is no longer working. I can not see my cameras on my phone. What do I do? I Uninstaller the app and reinstalled it and it's still not working.

    — by Willette Connelly-Copeland 1 year ago

  • I tried to reset my password several times and user is locked. Can you please help me get the app signed in on my phone again please

    — by Bj Brown 1 year ago

  • Says connect to device like it’s not connected to Wi-Fi. Everything working and on

    — by Kenny Best 1 year ago

  • I keep getting a red message Login information error

    — by John Maxwell 1 year ago

  • Hi, how do you pause or stop recording via the app ?

    — by Sukh Nijjar 1 year ago

  • Hi I'm having trouble registering my device on my app. I've scanned QR code and put user and password in but the it comes up as unknown device where as my partners app as numbers and letters there. I've tried everything. Hope you can help

    — by Richard Barnett 1 year ago

  • Super live plus app not working for my new phone

    — by Barat 1 year ago

  • Spectrum Changed my router and wifi

    They installed 2 pieces of equipment
    1 a router
    2 Wifi connected with a cable with a new password

    I was able to activate wifi only with a new wifi password meaning i get pictures in my home but cannot connect to internet when away from home

    The old equipment they exchanged worked perfect

    they told me they cant help me because its not their app of course i dont believe that explanation

    Any advise you can give me

    — by FRANK Munari 1 year ago

  • I have a new internet provider and now my system doesnt work. We tried adding new Wifi with no luck.

    — by Steve Alia 1 year ago

  • I forgot my password and when I send my verification code requests it’s not coming to my email anymore so there’s no way for me to log on anymore. What can I do please email or contact me at 714-394-4787

    — by R Karraa 1 year ago

  • The SuperLive App is no longer allowing me to access with my password

    — by Carlos Estima 1 year ago

  • Account is on my wife name her email is manjitranix@redacted her mobile number is 07447127803 i and my wife try to contact phone to camera it says on the phone user is locked please if you can help us to contact. Thankyou

    — by Sukhvinder Singh 1 year ago

  • The CCTV is installed in India and I want to view from Saudi Arabia. The app is working properly in India. But not working properly in Saudi Arabia. Kindly send me the solution.

    — by Lazar 1 year ago

  • how to fix camera offline

    — by Niko Susanto 1 year ago

  • Hi,
    I am unable to use the remote playback function for any of my SuperLive plus cameras. Says ‘device busy’. What does this mean? The live camera stream is working fine. Thanks

    — by Matt Donaldson 1 year ago

  • How can I change I devise password if i forgot my password

    — by Adolfo Munoz 1 year ago

  • I’ve lost connection to my iPhone 7. My server page says 0/1. I’ve copied the QR code from my wife’s phone, but I still can’t connect. Can you help please?

    — by Roly Love 1 year ago

  • Why cameras keep going out for bo reason it beeps then shuts down and starts up again if u can tell me what's up with it

    — by Guy David 1 year ago

  • Login will not send verification code to my email

    — by Heather Sandberg 1 year ago

  • Cameras have been offline from app for 10hrs. System reboot & network reset have not fixed the problem. Can’t view cctv on the app from any iPhone.

    — by Amarlee Powell 1 year ago

  • I am having problems login in to my system as my app keep crashing. I have tried to reinstall the app, changed password, did a software update, however it did not help.

    — by Larisa Iskhakov 1 year ago

  • A video file which I saved have a few glitches where approx 30 seconds is not recorded. Therefore recording is not continuous.

    — by Lena Le 1 year ago

  • My remote app is showing coffee mugs which means idol but I’m not sure what that means or how to fix the issue?

    — by Blake Bone 1 year ago

  • Cant get cameras on line. Says device is off line. No other wifi devices have any issues

    — by William C. Ardary 1 year ago

  • Cant get cameras on line. Says device is off line. No other wifi devices have any issues

    — by William C. Ardary 1 year ago

  • Hii can you send me customer service number pl

    — by PARTH S KINARIWALA 1 year ago

  • I can not remember my log in password. Is there anyway to reset this

    — by Yonathan nunez 1 year ago

  • I have 2 cameras but one comes with blue dot and can’t see anything. It’s not working. The guy who installed this camera doesn’t live this country anymore. I need some advice. Please help me. Regards
    M iqbal

    — by Mohammed Iqbal 1 year ago

  • Forgot password and they cannot find account

    — by Carla Kettles-Clayton 1 year ago

  • I have lost all pictures on both my iPad and my iPhone and I am trying to login but you are supposed to be sending me a code which you have not done

    — by Anthony Lewis 1 year ago

  • I need to reset the device password by the device id/serial number. Someone changed the device password, I couldn't access the camera via Super live plus app. Please suggest the device rest or getting the super password is possible?

    — by Sivanathan Vairavalingam 1 year ago

  • I cannot access my system on my phone anymore and unsure why. It just says device offline. Please call me to discuss 07703042894

    — by Ashleigh Baird 1 year ago

  • I lost the view for one of my cameras.....how do I get it back?

    — by Linda Gastel 1 year ago

  • I let someone log into my account from my phone. Will changing my password automatically log them out?

    — by Toni Ann Rossi 1 year ago

  • hello,I am trying to install the app in my android phone it does npt give me an option to agree or disagree on privacy policies.

    — by saleem Dhanani 1 year ago

  • I let someone log into my account from my phone. Will changing my password automatically log them out?

    — by Toni Ann Rossi 1 year ago

  • I have had this successfully for about two years now it wont let me log in on my ipad , i have the right password but it makes me enter a random number or letters in a picture . Unfortunately i dont see so well so cant make them out clearly so keep getting them wrong which means i cant get in to my security cameras on the ipad . The iphone one however is still working . Please help me . Thanks Rene

    — by Rene cochrane 1 year ago

  • Camera not working on my new iPhone.
    Working on TV

    — by Michelle Jackson 1 year ago

  • Only have 3 out of 4 cameras working on app and also carnt connect another phone

    — by Andrew 1 year ago

  • Hi, updated my iPad to 16,1 and now every time I go into your SuperLive plus app, I can only see one screen with two white lines. I have deleted the app then reinstated it. It seems to work fine, but the moment I logout and log back in then it’s back to square one !!!

    — by Colin Anderson 1 year ago

  • Every time I try to go into the super live plus app it keeps switching of and I have to keep loging back in I have tried taking the app of and putting it back on even tried turning the WiFi of and the same thing happens it is happening on both the devices I am using it looks like a fault with the app.

    — by Bob Hurrell 1 year ago

  • I've had this problem for the past two weeks where I'm not receiving my verification code at times I can't log into my cameras from my phone

    — by Kerri-Ann Williams 1 year ago

  • please call me to help me I need help with my home cameras system not recording ( Jackie 786-269-8108 )

    — by JACKIE 1 year ago

  • Replaced modem with WiFi upgrade at home. Cameras on phone were not working. Entered IP address off of monitor and then they worked but only at home (on home WiFi). Entered second device with IP address from (what's my IP address) and those don't work. Now nothing works on phone. Cameras still work. IT people are at a loss as well. Help please !!! Keith Singer

    — by Keith Singer 1 year ago

  • Cannot view my cameras after trying to get rid of screen prompting me to share channels.

    — by Stephen Lord 1 year ago

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