Published by TronLink on Jan 5, 2024

Report an issue with TronLink Pro.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with TronLink Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TronLink to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TronLink Pro

1. Major player in the TRON ecosystem as a wallet product. 🏆Works closely with the TRON mainnet team, enabling immediate upgrade and ensuring security. 🏆Supports all TRON DApps, including DeFi products like SUN, JustSwap and JUST.

2. 🏆Serves over 90% of all TRON users.

TronLink Pro Customer Insights

1. Whyyy??? In website has not any explaine for thisThis app is a scam app, its unfortunate google os still pampering this so called developer, am not the only one who is complaining about this , why would someone recommend this wallet for a transaction and after the transaction you notice your accoumt permissions have been taken away from you, you no longer have control over your money, you see money being credited to your account but its not reflecting in the sum total.

2. now I have a problem with this wallet and in program see one error message that say" loading failed, check your network connection " but I can see my history of transactions !! I update my wallet and now l can not see my money but history of transaction exist.

3. Its a tool for scamming and this should not be toleratedThis app is the worst I was using the old version where i could use Dapp for my browsing after updating it i cant see the DApp connection option with it I can access I can see all my sent and recieved but I can't see dapp connection in advanced featuresI have been using this app smoothly, but after I updated the App I got problem, I don't know how to connect to dapp again.... Kindly take me step by step on how to connect to dappSCAM BEWARE: Nothing is encrypted.

4. 7 days later and the money was transferred out of my account and into another wallet account.

5. So i know I'm new this but so far I've literally had hundreds of dollars taken for really scammer reasons not you guys but the btcc is criminal in 2 transfer in their convert they charge 70% of my money.

6. Help us stop this scammers from using this app to steal people money in the form of investment.

7. I paid this 3326.53 but again they demanded 500 USDT nd I paid still they do not release money.

8. They are using the app to scam people of their hard earn money.

9. IT IS 100% A SCAM!Well i didn't read things i obviously should have but i transfered into the wallet without trx so i couldn't activate so i used wealthsimple to buy BTC then to kraken then here.

10. All my money (USDT 8800 approx.) was pledged by tronlink pro.

11. I decided to put a few dollars into this app to see how easy it is just to lose your money.

Steps to Troubleshoot & Fix TronLink Pro Issues

1. Fix TronLink Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TronLink Pro: Restarting the app will resolve most errors.
  2. Update the TronLink Pro App. Here is how:
    1. On Android goto PlayStore » Search for "TronLink Pro" » Open TronLink Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TronLink Pro » click "UPDATE".
  3. Clear TronLink Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from TronLink Pro servers.
    1. On Android, goto Settings » Apps » Select "TronLink Pro" » click Storage » click "Clear Cache".
  4. Check TronLink Pro app permissions. If any of these permissions required to use your device's features are disenabled, TronLink Pro might not work.
  5. Uninstall and reinstall TronLink Pro. If nothing else has worked, completely uninstall TronLink Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TronLink Pro not working


2. Fix TronLink Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TronLink Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TronLink Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TronLink Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I've got a problem everytime I'm swapping on tronlinkpro is failing nd I lost a lot of money for energy

    — by Siphokazi 2 months ago

  • 0.09 ETH TRON was deducted from my wallet without my knowledge.

    — by Osem 2 months ago

  • When I finish unstake my wallet transfer money alone with out approval

    — by أحمد 3 months ago

  • Hi
    Good day
    Please 🙏 🥺 help me!!!
    Litecoin address say invalid when I want to receive Litecoins in Tronlink wallet.

    — by Sintu 4 months ago

  • Hi I am talking to John please can John let me kbow if he has received my responses

    — by Joanne James 4 months ago

  • I withdrawn trx from binance and it keeps rejecting. A friend sent me 23trx from his tronlinkpro wallet and was successful but never credited after getting a feed back

    — by Daniel Agyapong 5 months ago

  • I lost my password for the wallet and the private key as well, I can't remember the 24 key words, how do I recover the wallet kindly

    — by Lucy Mutuku 5 months ago

  • Hello! Ive had errors with tronlink so i decided to reinstall the wallet on my iphone. After i deleted and installed it back I tried to log in with my mnemonic. After I entered, it says following: please enter the correct and complete mnemonic tronlink. Im 200% its the right mnemonic since i have different copies that match. Could you please help me

    — by Abdulla Zhagypar 6 months ago

  • Hi, I am Raj naik.
    Yesterday from Morning my tronlink was not working. I was not able to see or check my balance in my account, but in the evening I got message that I withdraw USDT 341.i was suprise looking message. From Morning my tronlink pro is not working and how can I withdraw money.

    Kindly requesting to.look in.my matter.

    Thanks

    — by Raj Naik 9 months ago

  • I can not withdraw from the app. It says error every time i try.

    — by Thami 11 months ago

  • My wallet address "TBavsapXGGTD44mzBsLNz5fUcS1fdsn8aA" got hacked on 02/04/2023 at 13:28:45. Kindly help me to track the receiver account. I will be very thankful if you can give me the Device id of the wallet.

    — by Ajay 1 year ago

  • Dear sir
    I am using tronlink pro app but unfortunately I have lost mnemonic words and I want to restore my wallet .please help

    — by MANDEEP VISHWAKARMA 1 year ago

  • Sir .I transfer usdt(trc20) in souren chakraborty TRX account warzix .44.29 usdt. But not recived in warizx account. Not refund in my tronpro wallet.transfet date.19/01/2023 evining Indian time.pls recover my crypto

    — by Sudipta chakraborty 1 year ago

  • Sir .I transfer usdt(trc20) in souren chakraborty TRX account warzix .44.29 usdt. But not recived in warizx account. Not refund in my tronpro wallet.transfet date.19/01/2023 evining Indian time.pls recover my crypto

    — by Sudipta chakraborty 1 year ago

  • My usdt was frozen on 28october and not unfreezes to me the user send adress is this wallet adress TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo

    — by Gajendra kumar tripathi 1 year ago

  • My addressd TCE5Rmc7RgHsstKdLRRseQjP3e6oGWKpXn my not permission date 16.9.2022 my tronlink pro wallets 2262 usdt hack the the received this addressd TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo help me sir refund sir

    — by Raju 1 year ago

  • My account address TCE5Rmc7RgHsstKdLRRseQjP3e6oGWKpXn this address my password hacking the 2262usdt this addressed TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo help me sir refund

    — by Raju 1 year ago

  • TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo
    My entire USDT got transfer to the above wallet address without any physical transfer. Please help me to get my usdt back.
    My tron wallet address is TLAWc4pzRZAiinAZmGVXrQKWyjJRhW18kP

    — by Aditya 1 year ago

  • Hello,
    During the last month, someone is abusively using my e-mail adress (tristan.calipel@redacted) with TronLink to do some transactions on differents website and I recieve all the confirmations of the transactions with a resume of the TronLink wallet of this pirate. Is it possible to block the account ? I don't want my email adress to be use on fishy transcations and I don't want to receive anymore strange confimations.
    Thank you,
    Best regards,
    Tristan Calipel

    — by Tristan Calipel 1 year ago

  • hi, 678 USDT was taken from my wallet (TVYadAn51c6sACumNtorud5PJo2Pxetfnq)
    without my approval this is reciver id: TNDk1ycHKdCSX7VPYa9HRc1WU5h8HxRYNY how do i get my funds back?

    — by nicolae iulian Badea 1 year ago

  • Sir my funds got transferred in a specific wallet address in the name of freezing asking to be added funds to unfreeze my assets please help me out in this

    — by Dharmendra 1 year ago

  • TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo
    My entire USDT got transfer to the above wallet address without any physical transfer. Please let me know the reason and suggest recover

    — by Nabarun Bhattacharya 1 year ago

  • On m'a pirate mon portefeuille tronlink de 290 ustd je veux les récupérer. Je vous ai envoyé la transaction du voleur. Je demande de récupérer mon du

    — by Yassine Guemazi 1 year ago

  • On m'a pirate mon portefeuille tronlink

    — by Yassine Guemazi 1 year ago

  • Sir in my wallet USDT send automatically to some one without my permission. i can not enter any password or amount. please solve my issue as soon as.

    — by Chandan Chaudhary 1 year ago

  • Forgot old password and I can't change my password now

    — by Koppisetty shashidhar 1 year ago

  • Why is that I can't access my account

    — by Kallen Joshua 1 year ago

  • Je retrouve pas mon mot de passe de transaction

    — by Kouame Konan Josué 1 year ago

  • Unauthorised transfer of 250 usdt transaction hash d985693d24e99fed312e9be548a284798930c132f4ea734517d8d5f400bac088 to wallet TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo

    — by C divya teja 1 year ago

  • This is my address TH5iRZHxDW2dekffT61QWteYsvVMX8Aafi
    And there is a smart contract on my account
    Transferring money to this address
    TMwhK3MvGUrobo8ddAh5Qzx4fbFx5uzTWt
    And I would like to know how I can retrieve my money
    It is either sunswap or another game or possibly another wallet please help

    — by Neil Fitzgerald 1 year ago

  • Ho dimenticato la vecchia password che feci alla iscrizione. Ora non riesco a fare la nuova pw. Mi serve Aiuto.

    — by Roberto Panicco 1 year ago

  • I would like to withdraw some of my funds, how do I go about doing it?

    — by Kallen Joshua 1 year ago

  • Fund missing

    — by Rupesh dashrath zige 1 year ago

  • Sir,
    All my USDTs are shifted from my wallet to System Balance. I cannot withdraw.
    Please write the reasons.

    — by DILIPKUMAR 1 year ago

  • J'ai perdu mon mot de passe et mes mots clés je voudrais le réinitialiser

    — by Kouame 1 year ago

  • Respected sir,
    My name is Deep Dey, i have a torolink pro app, i invest in it 124 plus usdt. But two days ago i seen my wallet is zero amount. Then i contact with Torolink customercare service they suggessed me my account pledged by system. If i invest same amount my deposite money refund within 12 hours. I invest more which costomer service care told me. But after deposite all money gone from my wallet again. When i contact again customer care service they said you wait for 12 hours. I waitting and after 12 hours when i seen my wallet not return my invest i contact 3rd time with customer care service. They said you invest again 518 bcz your invest prompt by system fail. Now i have no money to invest pls you help me otherwise they seized my account. Who guide me wrong his job no is 9160853.

    — by Deep dey 1 year ago

  • Hi
    My entire wallet balance was withdrawn without my knowledge

    — by Hosein 1 year ago

  • i cannot withdraw my funds in my tronlink i think hackers managing my wallet

    — by erwil 1 year ago

  • I can't access my wallet I forgot my password and used keys and created a new password in a correct sequence but when I select import nothing happens. Please assist

    — by Sindiswa Luthuli 1 year ago

  • I m tronlink wallet user today morning from my account 109 usdt transferrd with out my permission

    — by Nazer 1 year ago

  • Sir i did swap my apenft today but it failed and my trx balance is lessed so check it and orocess the swap

    — by Senthilkumaran 1 year ago

  • My tronlinkpro account Deletion Request

    — by Trilochan patra 1 year ago

  • 2f44b04777fe8f59a13228bf92e623af16c9020846aa1f6ab9c2ed157bda2f80 this transaction made automatic how possible?

    — by mahmud 1 year ago

  • Hello. I ran out of money from my wallet due to unauthorized withdrawals. Please help me! on 28.05.2022, all my funds were stolen

    — by ciocan 1 year ago

  • I send 0.001 btc to binance wallet,but binance wallet holder tell that btc does not received him,what can I do now?

    — by Rishitha 1 year ago

  • My TronLink app been deleted from my phone and am trying to enter but the system ask me about my mnemonic keys and that time I can’t find them and for that I choose to crea new wallet and I created it with same name and now have seen my old wallet mnemonic password so if proceed mnemonic to the TronLink wallet no money reflects in my wallet pls help me fine my old wallet cause I have money in it els I will not invest again and I will advise any body in Africa hear not to invest cause such a problem u can’t help the person to retrieve the wallet

    — by Tzoo 1 year ago

  • I have been trying to swap from usdt to tron and failing for a number of times and it's eating up my balance. What could be the problem

    — by Fatai Adeyemo 1 year ago

  • My 331.75 USDT is withdrawn without my knowledge and I didn't share my password with anyone . the receiving address is TG24rXKN7NqA7Y5qDvD8gbo16DDT8xoMZy .Please help me.

    — by Kezhaletuo Pienyu 2 years ago

  • I would like to find my address TDxD7t1xF92sGipRjhyFDyDqLRAFyBS1CF because I have money on it ... I already have mnemonic but it's another address that comes

    — by Koffi 2 years ago

  • Please help me. An amount of 635usdt has been transferred from my Tronlink wallet to a different wallet.
    I was asked to make another deposit of 268.96 usdt before I can get back the previous 635usdt + 268.96 which the current deposit. But I was able deposit 271.26 usdt instead of 268.96usdt so that the requested deposit will be deducted from the 271.16usdt I deposited. But to my surprise that one too has been transferred from my wallet.

    — by Stephen Boadu 2 years ago

  • 2days before my account usdt were hacked and I had raised a complaint about this issue though mail and no response.kindly do the needful for my Wallet and no security all my usdt were transferred automatically to some id.please have a check of that and have a response to me thanking you

    — by MACHii MACHii 2 years ago

  • Yor

    — by Ahmad 2 years ago

  • Hi sir this is tronlink pro account delete
    pls recovery tronlink account pls help me

    — by V.malathi 2 years ago

  • Bonjour,
    J'aimerais récupérer les actif de mon portefeuille sauf que je ne me souviens vraiment plus du mot de passe

    — by Alwafik 2 years ago

  • I have a big problem of failed trasaction reverted . I have recived 1500 dollars from fx copy site but it failed and not reversed there and not come to me tell me what to do ?

    — by Noormohammmad 2 years ago

  • My tronlink doesnt work. I cant see anything on my assets everything is blank. But when I checked on my history everything is still there. My friend even sent me TRX and it says confirmed and successful but I still couldnt see my balance. Why is that? Your quick action on this matter is highly appreciated.

    — by Manilyn Balderama 2 years ago

  • Na danym koncie nie mogę wykonywać żadnych operacji, założyłem dodatkowo cold wallet i dodałem go również jako watch walet ale z tego konta dalej nic nie mogę zrobić.
    Co mogę zrobić aby móc operować dostępnymi środkami proszę o pomoc.
    TCdvet6k6PdtiNd2YDVPAexDP11T7PZowc

    — by Patryk 2 years ago

  • I have BTC that I'm trying to send out of TronLink Pro. It was very easy to send BTC from my Coinbase account but it's easy at all sending BTC from TronLink Pro to Coinbase. "Incorrect wallet address format" is what pops up. Please help!

    — by Freddie L Jones III 2 years ago

  • I forgot my login password how to recover it

    — by Evelyn Cuyos 2 years ago

  • I have tried to swap my usdt to trx but it's still pending since 2021/24/08, so I keep on waiting and trying to swap it but it keeps on failing because of the pending transaction

    — by Brandon Harry 2 years ago

  • I tried restoring my Tronlink wallet using my mnemonic phrases on my iPhone, however, none of the Tron wallets I was given to choose from was my original wallet and when I selected the first wallet on the list it opened a totally new wallet that had my Tokens but with zero balances. Please advise how I can resolve this problem.

    — by Tariq Bucheeri 2 years ago

  • I made a tron ​​deposit but after entering the wallet it went straight into someone else's wallet. is there something wrong with my wallet. my wallet : TWamYhc7qwWHy2nzoCAueEhMgHQkA95oAp

    — by Sunardi ST 2 years ago

  • I Dont backup my key store and private key,but i remember my password i know where my asset came from,please back my account

    — by Marchall Pardamean parsingguran 2 years ago

  • I noticed that my tokens 400000 have been sent to an account that I don't know and did not authorize the transaction on my account. Here is the hash dbffcd4f89f15139292d6be2c6f311868706241a297c2b86b5b1f22199ca811a

    — by Robert Ndaba 2 years ago

  • I put trons in tronlink pro wallet, after updating all my trons disappeared.. Please assist..

    — by Solly 2 years ago

  • I uninstalled my app because I forgot my password but I remember my memonic words and have installed again but the problem is I can't find my assets I tried enabling them but it's not working.pls help it's very urgent

    — by Zino 2 years ago

  • I forgot my password account and then i want reset my password,but i didn`t see backup this is my wallet address TKCnz5CDr4Gq79P5EPdA5L8sWDMrxUeoam

    — by Marchall Pardamean parsingguran 2 years ago

  • I can log in Tron link in mining live

    — by Nora 2 years ago

  • my tron link pro app deleted in my phone how to back up

    — by santosh 2 years ago

  • By mistake while making the just swap I have sent 220 ECN to Trx in tronlink pro as well as in the recipient adress pasted Zebpay Trx receive adress..Still I dint got that 220 Ecn either in tronlink pro trx or in zebpay trx..please support to release that amount as I desperately need it back due to financial issues..Thanks...Bhoopathy
    .

    — by Bhoopathy Manickam 2 years ago

  • Please my tronlink pro app is not working can someone help me please
    The ECN smart contact address i search for i to be able to add it to my assets but not found and say i should record and it also adding any assets to my assets dashboard saying unstable network connection please help me

    — by Henry Ekene 2 years ago

  • Please my assets is not showing on my dashboard saying unstable network connection and it doesn't allow me to add my ecn smart contact address to my assets why

    — by Henry Ekene 2 years ago

  • Like 1000k badnikae hii

    — by Pravinravat 2 years ago

  • Hello. I forgot my password and key so i can do anything with the app. How can i change it so i can do these things. I dont want to lose my money.

    — by Loraine Kiskakis 2 years ago

  • I got a new phone and transferred all my wallets over to my new phone and when i opened my wallet my information is gone and i cant find or remember my 12 word phrase or password etc. Plz can u helpe get back into it

    — by Lenin 2 years ago

  • Hello. I sent a dapp token into a contract address. I accidentally sent it i thought that address was my actual address when adding a coin. Please help me

    — by Archie 2 years ago

  • I want to recover my account but it says incorrect private key, what should I do?

    — by Ridwanullahi 2 years ago

  • My tron wallet cant show me my 4k tron

    — by Angel 2 years ago

  • Bonjour. Svp. Comment. Recupeter son compte tron link sur mon nouvo appareil

    — by Akakpo 2 years ago

  • My phone got broken.So I bought new new one. For login it is asking several types of passcodes.i have my mnemonic names of 12 words.if I type and enter,it is showing like incorrect. When I created the account I noted down those 12 words in paper and for verification I answered the mnemonic questions with the help of that paper. But now it's showing incorrect.please give me a solution. I'm waiting for your good reply.

    — by Jayasurya 2 years ago

  • Why we are receiving sever assets with no market values in our tron link wallet? Also we receive the copy of assets such as dot, uni etc but no values? Whats the purpose of such dummy assets?

    — by Stark 2 years ago

  • I hope you are well
    My problem is that
    I have to take it out of my coin wallet. The wallet who asks for the password, I give the password, he rejects it, even though I have been using the same password before, but now all of a sudden this password has started to be rejected.
    We hope you'll address this issue soon.

    — by shakeel 2 years ago

  • I sent USDT from a Binance account into my Tronlink. However, the USDT was wrongly sent into TRX address.
    Please help

    — by Ben Adeboye 2 years ago

  • I had a tronlink account and went to log in and got error message to repair. Followed directions but my account is gone and a new one is there with no funds. I need to get my account bac. I have the mnemonic phrase but it would not let me continue to import the old account. Please help how to retrieve my original account and funds. PLEASE HELP

    — by Linda Morrris 2 years ago

  • I just swap ecn coin from Tron Link Pro and sent it to Trx address in zeb pay but not credited in Zebpay please help me 06/07/2021 Ecn coins 665 sending transtion hash 4a252e9441dd11979431ce0e681a847e73cc636c88eab79a7421b5ae4298a717 Block no 30874879

    — by Neeli Nagaraju 2 years ago

  • Please,how do I retrieve my Tronlinkpro wallet if mistakenly deleted??I have tried to retrieved after importer mine previous detail,account launched but was not declaring/showing TRX logo,saying unstable Network.....it not allowing me has access to my ECN address which I added....!!!

    — by Solomon Akhidenor 2 years ago

  • I have two problems.
    1.I can't access DApp browser. Not responding.2.I uninstalled and reinstalled Tron Link pro app , but mnemonic key doesn't appear. Why ? Help me please.

    — by Subash 2 years ago

  • I have two problems. Mentioned below,
    1. I can't access DApp browser. Not respond.
    2. I uninstalled & reinstalled Tron Link pro app and restored my account. But mnemonic key 'tab' doesn't appear. Why ? . Help me to resolve this problem.

    — by Subash 2 years ago

  • Hi. I transferred WIN from binance to my tronlink pro wallet but it still did not reflect. I did transfer TRX also from binance to tronlink earlier today it went through quickly. Could you please look into this? My user name is Jacotoy. Thanks

    — by Jovencio 2 years ago

  • I have downloaded the app but I forgot my private key, I remember Mnemonic

    — by Shradha 2 years ago

  • Sir my wallet password not match

    — by Babulal nechu 2 years ago

  • Tron is not displaying in my tronlinkpro wallet app when people send me tron

    — by Benedicta Chris 2 years ago

  • Customer care number

    — by Shilpa Shankar 2 years ago

  • Customer service number

    — by Shilpa Shankar 2 years ago

  • Plz customer service number

    — by Shilpa Shankar 2 years ago

  • I have purchased ecn by tronlink but I have purchased ecn 86sent ecn went contract address not my wallet plz do needful

    — by Shilpa Shankar 2 years ago

  • TWFBKySL3tsEpccHJPzKjVPA5EgN3Poeov this is receiving address pl find tron so for. Transaction dated 15/06/2021. Already given complaints. Pl chck it is.

    — by Prakash HB 2 years ago

  • On15/6/2021 i swap 2.963 ecn coin to trx coin 103.377958 by using add recipient trx address of zebpay. But not receiving so for. Please find it sir where it is.

    — by Prakash HB 2 years ago

  • How to find all wallets. I deleted the very first one because I had forgotten my password. Enter all 12 mnemonic in proper order but came back with. $0 TRX. When I enter key into watch wallet (only place on my screen that would allow those numbers to go) it brought up my actual account but (watch only) how do I resume?

    — by Rita Mitchell 2 years ago

  • My tronlink pro account is deleted and I m unable to retrieve it ...app is not providing any solution

    — by Jyotsna 2 years ago