contact TronLink Pro

Contact TronLink Pro

Published by TronLink
Updated: Feb 28, 2023



Report an issue with TronLink Pro.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with TronLink Pro?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TronLink to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



TronLink Pro Features and Description

🏆Serves over 90% of all TRON users. Major player in the TRON ecosystem as a wallet product. 🏆Works closely with the TRON mainnet team, enabling immediate upgrade and ensuring security. 🏆Supports all TRON DApps, including DeFi products like SUN, JustSwap and JUST. 🌐 Website (https://www.tronlink.org/) 🎈Twitter (https://mobile.twitter.com/TronLinkWallet) 🌍 Global Community (https://t.me/TronLink)

contact TronLink Pro image 2   contact TronLink Pro image 2

Troubleshoot and Solve Common TronLink Pro Issues


How to Fix TronLink Pro Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:


To resolve these issues with TronLink Pro, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if TronLink Pro is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter TronLink Pro user reports here >>. If other users are reporting that TronLink Pro is down, you'll need to wait until TronLink Pro itself fixes the issue.

  2. Clear TronLink Pro app cache: Clearing cached data will force.....

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Sir .I transfer usdt(trc20) in souren chakraborty TRX account warzix .44.29 usdt. But not recived in warizx account. Not refund in my tronpro wallet.transfet date.19/01/2023 evining Indian time.pls recover my crypto

    — by Sudipta chakraborty 2 months ago


  • Sir .I transfer usdt(trc20) in souren chakraborty TRX account warzix .44.29 usdt. But not recived in warizx account. Not refund in my tronpro wallet.transfet date.19/01/2023 evining Indian time.pls recover my crypto

    — by Sudipta chakraborty 2 months ago


  • My usdt was frozen on 28october and not unfreezes to me the user send adress is this wallet adress TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo

    — by Gajendra kumar tripathi 4 months ago


  • My addressd TCE5Rmc7RgHsstKdLRRseQjP3e6oGWKpXn my not permission date 16.9.2022 my tronlink pro wallets 2262 usdt hack the the received this addressd TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo help me sir refund sir

    — by Raju 5 months ago


  • My account address TCE5Rmc7RgHsstKdLRRseQjP3e6oGWKpXn this address my password hacking the 2262usdt this addressed TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo help me sir refund

    — by Raju 5 months ago


  • TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo
    My entire USDT got transfer to the above wallet address without any physical transfer. Please help me to get my usdt back.
    My tron wallet address is TLAWc4pzRZAiinAZmGVXrQKWyjJRhW18kP

    — by Aditya 5 months ago


  • Hello,
    During the last month, someone is abusively using my e-mail adress ([email protected]) with TronLink to do some transactions on differents website and I recieve all the confirmations of the transactions with a resume of the TronLink wallet of this pirate. Is it possible to block the account ? I don't want my email adress to be use on fishy transcations and I don't want to receive anymore strange confimations.
    Thank you,
    Best regards,
    Tristan Calipel

    — by Tristan Calipel 5 months ago


  • hi, 678 USDT was taken from my wallet (TVYadAn51c6sACumNtorud5PJo2Pxetfnq)
    without my approval this is reciver id: TNDk1ycHKdCSX7VPYa9HRc1WU5h8HxRYNY how do i get my funds back?

    — by nicolae iulian Badea 5 months ago


  • Sir my funds got transferred in a specific wallet address in the name of freezing asking to be added funds to unfreeze my assets please help me out in this

    — by Dharmendra 5 months ago


  • TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo
    My entire USDT got transfer to the above wallet address without any physical transfer. Please let me know the reason and suggest recover

    — by Nabarun Bhattacharya 5 months ago


  • On m'a pirate mon portefeuille tronlink de 290 ustd je veux les récupérer. Je vous ai envoyé la transaction du voleur. Je demande de récupérer mon du

    — by Yassine Guemazi 6 months ago


  • On m'a pirate mon portefeuille tronlink

    — by Yassine Guemazi 6 months ago


  • Sir in my wallet USDT send automatically to some one without my permission. i can not enter any password or amount. please solve my issue as soon as.

    — by Chandan Chaudhary 6 months ago


  • Forgot old password and I can't change my password now

    — by Koppisetty shashidhar 6 months ago


  • Why is that I can't access my account

    — by Kallen Joshua 6 months ago


  • Je retrouve pas mon mot de passe de transaction

    — by Kouame Konan Josué 6 months ago


  • Unauthorised transfer of 250 usdt transaction hash d985693d24e99fed312e9be548a284798930c132f4ea734517d8d5f400bac088 to wallet TRGmR35fp9RZYhgwoijbbVsSvmndWS2fRo

    — by C divya teja 6 months ago


  • This is my address TH5iRZHxDW2dekffT61QWteYsvVMX8Aafi
    And there is a smart contract on my account
    Transferring money to this address
    TMwhK3MvGUrobo8ddAh5Qzx4fbFx5uzTWt
    And I would like to know how I can retrieve my money
    It is either sunswap or another game or possibly another wallet please help

    — by Neil Fitzgerald 6 months ago


  • Ho dimenticato la vecchia password che feci alla iscrizione. Ora non riesco a fare la nuova pw. Mi serve Aiuto.

    — by Roberto Panicco 6 months ago


  • I would like to withdraw some of my funds, how do I go about doing it?

    — by Kallen Joshua 6 months ago


  • Fund missing

    — by Rupesh dashrath zige 7 months ago


  • Sir,
    All my USDTs are shifted from my wallet to System Balance. I cannot withdraw.
    Please write the reasons.

    — by DILIPKUMAR 7 months ago


  • J'ai perdu mon mot de passe et mes mots clés je voudrais le réinitialiser

    — by Kouame 7 months ago


  • Respected sir,
    My name is Deep Dey, i have a torolink pro app, i invest in it 124 plus usdt. But two days ago i seen my wallet is zero amount. Then i contact with Torolink customercare service they suggessed me my account pledged by system. If i invest same amount my deposite money refund within 12 hours. I invest more which costomer service care told me. But after deposite all money gone from my wallet again. When i contact again customer care service they said you wait for 12 hours. I waitting and after 12 hours when i seen my wallet not return my invest i contact 3rd time with customer care service. They said you invest again 518 bcz your invest prompt by system fail. Now i have no money to invest pls you help me otherwise they seized my account. Who guide me wrong his job no is 9160853.

    — by Deep dey 8 months ago


  • Hi
    My entire wallet balance was withdrawn without my knowledge

    — by Hosein 8 months ago


  • i cannot withdraw my funds in my tronlink i think hackers managing my wallet

    — by erwil 8 months ago


  • I can't access my wallet I forgot my password and used keys and created a new password in a correct sequence but when I select import nothing happens. Please assist

    — by Sindiswa Luthuli 9 months ago


  • I m tronlink wallet user today morning from my account 109 usdt transferrd with out my permission

    — by Nazer 9 months ago


  • Sir i did swap my apenft today but it failed and my trx balance is lessed so check it and orocess the swap

    — by Senthilkumaran 9 months ago


  • 2f44b04777fe8f59a13228bf92e623af16c9020846aa1f6ab9c2ed157bda2f80 this transaction made automatic how possible?

    — by mahmud 9 months ago


  • Hello. I ran out of money from my wallet due to unauthorized withdrawals. Please help me! on 28.05.2022, all my funds were stolen

    — by ciocan 9 months ago


  • I send 0.001 btc to binance wallet,but binance wallet holder tell that btc does not received him,what can I do now?

    — by Rishitha 10 months ago


  • My TronLink app been deleted from my phone and am trying to enter but the system ask me about my mnemonic keys and that time I can’t find them and for that I choose to crea new wallet and I created it with same name and now have seen my old wallet mnemonic password so if proceed mnemonic to the TronLink wallet no money reflects in my wallet pls help me fine my old wallet cause I have money in it els I will not invest again and I will advise any body in Africa hear not to invest cause such a problem u can’t help the person to retrieve the wallet

    — by Tzoo 11 months ago


  • I have been trying to swap from usdt to tron and failing for a number of times and it's eating up my balance. What could be the problem

    — by Fatai Adeyemo 11 months ago


  • My 331.75 USDT is withdrawn without my knowledge and I didn't share my password with anyone . the receiving address is TG24rXKN7NqA7Y5qDvD8gbo16DDT8xoMZy .Please help me.

    — by Kezhaletuo Pienyu 11 months ago


  • I would like to find my address TDxD7t1xF92sGipRjhyFDyDqLRAFyBS1CF because I have money on it ... I already have mnemonic but it's another address that comes

    — by Koffi 1 year ago


  • Please help me. An amount of 635usdt has been transferred from my Tronlink wallet to a different wallet.
    I was asked to make another deposit of 268.96 usdt before I can get back the previous 635usdt + 268.96 which the current deposit. But I was able deposit 271.26 usdt instead of 268.96usdt so that the requested deposit will be deducted from the 271.16usdt I deposited. But to my surprise that one too has been transferred from my wallet.

    — by Stephen Boadu 1 year ago


  • 2days before my account usdt were hacked and I had raised a complaint about this issue though mail and no response.kindly do the needful for my Wallet and no security all my usdt were transferred automatically to some id.please have a check of that and have a response to me thanking you

    — by MACHii MACHii 1 year ago


  • Bonjour,
    J'aimerais récupérer les actif de mon portefeuille sauf que je ne me souviens vraiment plus du mot de passe

    — by Alwafik 1 year ago


  • I have a big problem of failed trasaction reverted . I have recived 1500 dollars from fx copy site but it failed and not reversed there and not come to me tell me what to do ?

    — by Noormohammmad 1 year ago


  • My tronlink doesnt work. I cant see anything on my assets everything is blank. But when I checked on my history everything is still there. My friend even sent me TRX and it says confirmed and successful but I still couldnt see my balance. Why is that? Your quick action on this matter is highly appreciated.

    — by Manilyn Balderama 1 year ago


  • Na danym koncie nie mogę wykonywać żadnych operacji, założyłem dodatkowo cold wallet i dodałem go również jako watch walet ale z tego konta dalej nic nie mogę zrobić.
    Co mogę zrobić aby móc operować dostępnymi środkami proszę o pomoc.
    TCdvet6k6PdtiNd2YDVPAexDP11T7PZowc

    — by Patryk 1 year ago


  • I have BTC that I'm trying to send out of TronLink Pro. It was very easy to send BTC from my Coinbase account but it's easy at all sending BTC from TronLink Pro to Coinbase. "Incorrect wallet address format" is what pops up. Please help!

    — by Freddie L Jones III 1 year ago


  • I forgot my login password how to recover it

    — by Evelyn Cuyos 1 year ago


  • I have tried to swap my usdt to trx but it's still pending since 2021/24/08, so I keep on waiting and trying to swap it but it keeps on failing because of the pending transaction

    — by Brandon Harry 1 year ago


  • I tried restoring my Tronlink wallet using my mnemonic phrases on my iPhone, however, none of the Tron wallets I was given to choose from was my original wallet and when I selected the first wallet on the list it opened a totally new wallet that had my Tokens but with zero balances. Please advise how I can resolve this problem.

    — by Tariq Bucheeri 1 year ago


  • I made a tron ​​deposit but after entering the wallet it went straight into someone else's wallet. is there something wrong with my wallet. my wallet : TWamYhc7qwWHy2nzoCAueEhMgHQkA95oAp

    — by Sunardi ST 1 year ago


  • I Dont backup my key store and private key,but i remember my password i know where my asset came from,please back my account

    — by Marchall Pardamean parsingguran 1 year ago


  • I noticed that my tokens 400000 have been sent to an account that I don't know and did not authorize the transaction on my account. Here is the hash dbffcd4f89f15139292d6be2c6f311868706241a297c2b86b5b1f22199ca811a

    — by Robert Ndaba 1 year ago


  • I put trons in tronlink pro wallet, after updating all my trons disappeared.. Please assist..

    — by Solly 1 year ago


  • I uninstalled my app because I forgot my password but I remember my memonic words and have installed again but the problem is I can't find my assets I tried enabling them but it's not working.pls help it's very urgent

    — by Zino 1 year ago


  • I forgot my password account and then i want reset my password,but i didn`t see backup this is my wallet address TKCnz5CDr4Gq79P5EPdA5L8sWDMrxUeoam

    — by Marchall Pardamean parsingguran 1 year ago


  • I can log in Tron link in mining live

    — by Nora 1 year ago


  • my tron link pro app deleted in my phone how to back up

    — by santosh 1 year ago


  • By mistake while making the just swap I have sent 220 ECN to Trx in tronlink pro as well as in the recipient adress pasted Zebpay Trx receive adress..Still I dint got that 220 Ecn either in tronlink pro trx or in zebpay trx..please support to release that amount as I desperately need it back due to financial issues..Thanks...Bhoopathy
    .

    — by Bhoopathy Manickam 1 year ago


  • Please my tronlink pro app is not working can someone help me please
    The ECN smart contact address i search for i to be able to add it to my assets but not found and say i should record and it also adding any assets to my assets dashboard saying unstable network connection please help me

    — by Henry Ekene 1 year ago


  • Please my assets is not showing on my dashboard saying unstable network connection and it doesn't allow me to add my ecn smart contact address to my assets why

    — by Henry Ekene 1 year ago


  • Like 1000k badnikae hii

    — by Pravinravat 1 year ago


  • Hello. I forgot my password and key so i can do anything with the app. How can i change it so i can do these things. I dont want to lose my money.

    — by Loraine Kiskakis 1 year ago


  • I got a new phone and transferred all my wallets over to my new phone and when i opened my wallet my information is gone and i cant find or remember my 12 word phrase or password etc. Plz can u helpe get back into it

    — by Lenin 1 year ago


  • Hello. I sent a dapp token into a contract address. I accidentally sent it i thought that address was my actual address when adding a coin. Please help me

    — by Archie 1 year ago


  • I want to recover my account but it says incorrect private key, what should I do?

    — by Ridwanullahi 1 year ago


  • My tron wallet cant show me my 4k tron

    — by Angel 1 year ago


  • Bonjour. Svp. Comment. Recupeter son compte tron link sur mon nouvo appareil

    — by Akakpo 1 year ago


  • My phone got broken.So I bought new new one. For login it is asking several types of passcodes.i have my mnemonic names of 12 words.if I type and enter,it is showing like incorrect. When I created the account I noted down those 12 words in paper and for verification I answered the mnemonic questions with the help of that paper. But now it's showing incorrect.please give me a solution. I'm waiting for your good reply.

    — by Jayasurya 1 year ago


  • Why we are receiving sever assets with no market values in our tron link wallet? Also we receive the copy of assets such as dot, uni etc but no values? Whats the purpose of such dummy assets?

    — by Stark 1 year ago


  • I hope you are well
    My problem is that
    I have to take it out of my coin wallet. The wallet who asks for the password, I give the password, he rejects it, even though I have been using the same password before, but now all of a sudden this password has started to be rejected.
    We hope you'll address this issue soon.

    — by shakeel 1 year ago


  • I sent USDT from a Binance account into my Tronlink. However, the USDT was wrongly sent into TRX address.
    Please help

    — by Ben Adeboye 1 year ago


  • I had a tronlink account and went to log in and got error message to repair. Followed directions but my account is gone and a new one is there with no funds. I need to get my account bac. I have the mnemonic phrase but it would not let me continue to import the old account. Please help how to retrieve my original account and funds. PLEASE HELP

    — by Linda Morrris 1 year ago


  • I just swap ecn coin from Tron Link Pro and sent it to Trx address in zeb pay but not credited in Zebpay please help me 06/07/2021 Ecn coins 665 sending transtion hash 4a252e9441dd11979431ce0e681a847e73cc636c88eab79a7421b5ae4298a717 Block no 30874879

    — by Neeli Nagaraju 1 year ago


  • Please,how do I retrieve my Tronlinkpro wallet if mistakenly deleted??I have tried to retrieved after importer mine previous detail,account launched but was not declaring/showing TRX logo,saying unstable Network.....it not allowing me has access to my ECN address which I added....!!!

    — by Solomon Akhidenor 1 year ago


  • I have two problems.
    1.I can't access DApp browser. Not responding.2.I uninstalled and reinstalled Tron Link pro app , but mnemonic key doesn't appear. Why ? Help me please.

    — by Subash 1 year ago


  • I have two problems. Mentioned below,
    1. I can't access DApp browser. Not respond.
    2. I uninstalled & reinstalled Tron Link pro app and restored my account. But mnemonic key 'tab' doesn't appear. Why ? . Help me to resolve this problem.

    — by Subash 1 year ago


  • Hi. I transferred WIN from binance to my tronlink pro wallet but it still did not reflect. I did transfer TRX also from binance to tronlink earlier today it went through quickly. Could you please look into this? My user name is Jacotoy. Thanks

    — by Jovencio 1 year ago


  • I have downloaded the app but I forgot my private key, I remember Mnemonic

    — by Shradha 1 year ago


  • Sir my wallet password not match

    — by Babulal nechu 1 year ago


  • Tron is not displaying in my tronlinkpro wallet app when people send me tron

    — by Benedicta Chris 1 year ago


  • Customer care number

    — by Shilpa Shankar 1 year ago


  • Customer service number

    — by Shilpa Shankar 1 year ago


  • Plz customer service number

    — by Shilpa Shankar 1 year ago


  • I have purchased ecn by tronlink but I have purchased ecn 86sent ecn went contract address not my wallet plz do needful

    — by Shilpa Shankar 1 year ago


  • TWFBKySL3tsEpccHJPzKjVPA5EgN3Poeov this is receiving address pl find tron so for. Transaction dated 15/06/2021. Already given complaints. Pl chck it is.

    — by Prakash HB 1 year ago


  • On15/6/2021 i swap 2.963 ecn coin to trx coin 103.377958 by using add recipient trx address of zebpay. But not receiving so for. Please find it sir where it is.

    — by Prakash HB 1 year ago


  • How to find all wallets. I deleted the very first one because I had forgotten my password. Enter all 12 mnemonic in proper order but came back with. $0 TRX. When I enter key into watch wallet (only place on my screen that would allow those numbers to go) it brought up my actual account but (watch only) how do I resume?

    — by Rita Mitchell 1 year ago


  • My tronlink pro account is deleted and I m unable to retrieve it ...app is not providing any solution

    — by Jyotsna 1 year ago


  • ecn coin is not swaping

    — by thota padma 1 year ago


  • i opened a Klever wallet on my phone and i can access my account where i want to stake my TRX, I was advised to stake them using my laptop but using Tronlink Pro. How do i go about to use it on my laptop

    — by Steward nil Nyadenga 1 year ago


  • Please I can't access my wallet even after putting my correct 12 mnemonic key... Please I have lots of tokens in that wallet.

    — by Chioma 1 year ago


  • Hi
    Please I withdraw form ECN into my ECN wallet. For over 3days now I have been trying to swap it to my tron wLlect but it kept rejecting approval.

    Please, how do I get the said fund my ECN wallet to my TRON wallet for easy transfer to my binance.

    — by Udealor Felix ifeanyi 1 year ago


  • I received a total sum of 175trx but it was freezed, I have tried to unfreeze it but to no avail
    Please it be nice if u help me out
    Thanks in anticipation of your favourable response

    — by Ifeanyi okenwa 1 year ago


  • I accidentally sent over $900 of Ethereum to Tron in a Trust Wallet 🤦🏻‍♀️🤦🏻‍♀️
    I was trying to send it to Ethereum in another wallet. Is anyway we can put a stop to that??
    Please 🙏🏼 and thank you so much!

    — by Dianna Aguilar 1 year ago


  • I forget my possword no body help me please help me
    My tronlink pro possword

    — by Muhammad Ali 1 year ago


  • Hi I have recently tried to make a new wallet to transfer my wallet and I have ended up losing the account With all my crypto investements and need to get it back!! Please contact me back to sort this out !!!

    — by Galina 1 year ago


  • My address 11300 Roszell Street Apt 307 San Antonio Texas 78217

    — by Marcia Renee Wilmot 1 year ago


  • Il mio non è un problema con tronlink
    Ma è una richiesta di aiuto..per favore vi prego..ho sbagliato a cliccare delete account...ho reinserito le 12 parole nel mnemonic.. ma non mi fa riacquistare il mio account...avevo dei niwix nel wallet.. spediti dal mio eidoo wallet.. tramite etherscan..ho bisogno di aiuto per favoreee.. Manuel cocco 3406569880 italia

    — by Manuel Cocco 1 year ago


  • Hello there , please I mistakenly deleted my TronLink app from my iPhone , however I quickly downloaded a new one from App Store same day yesterday, trying to import my account they ask me for Mnemonic 12 words , but when I was creating my account they only gave me 6 words , which I have on screenshots in my phone,
    I also have 268 TRX in my account I transfer from my Binance account to TronLink , please can you help me recover my account ?

    — by Starllone Ambi 1 year ago


  • I just want to retrieve my loss account but the customer service is not responding. I lost my money because of forgetting my wallet info please help me.

    — by Ace Sy 1 year ago


  • Hi, really need to know if Tronlink Trons is real or Tronlink it self is scam, I sent Trons from my Tronlink wallet to Klever trons wallet and also to Binance Trons wallet and I was debited instantly from Tronlink wallet with the believe that it's successful but till now nothing as shown or come up yet.
    I'm supposed to receive a mail from Binance that Trons have been sent to me but nothing, so, what's going on with it.

    — by Egbikuadje Monday Godson 1 year ago


  • Can you help me find my sun/trx? I sent it to tron wallet this is the hash tag below 41a00e4a8ebd654a3465e3d2ce16a6c572f35b9a4dccdd33a4929eb7216095ae

    — by Theresa 1 year ago


  • A transaction via Roqqu was done to my wallet - a 200trx transfer dated 23rd April, 2021 between 15:35 and 15:40; but did not reflect in my wallet till now I am sending this mail.

    A 5trx was sent afterwards, this reflects in my wallet.

    Youe swift response to this issue will be highly appreciated.

    eMDee4Real (my username on the app)

    — by Hassan Olawale 1 year ago





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