Published by TronLink on Oct 1, 2024

Report an issue with TronLink Pro.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with TronLink Pro?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TronLink to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TronLink Pro

1. Major player in the TRON ecosystem as a wallet product. 🏆Works closely with the TRON mainnet team, enabling immediate upgrade and ensuring security. 🏆Supports all TRON DApps, including DeFi products like SUN, JustSwap and JUST.

2. 🏆Serves over 90% of all TRON users.

TronLink Pro Customer Insights

1. Whyyy??? In website has not any explaine for thisThis app is a scam app, its unfortunate google os still pampering this so called developer, am not the only one who is complaining about this , why would someone recommend this wallet for a transaction and after the transaction you notice your accoumt permissions have been taken away from you, you no longer have control over your money, you see money being credited to your account but its not reflecting in the sum total.

2. now I have a problem with this wallet and in program see one error message that say" loading failed, check your network connection " but I can see my history of transactions !! I update my wallet and now l can not see my money but history of transaction exist.

3. Its a tool for scamming and this should not be toleratedThis app is the worst I was using the old version where i could use Dapp for my browsing after updating it i cant see the DApp connection option with it I can access I can see all my sent and recieved but I can't see dapp connection in advanced featuresI have been using this app smoothly, but after I updated the App I got problem, I don't know how to connect to dapp again.... Kindly take me step by step on how to connect to dappSCAM BEWARE: Nothing is encrypted.

4. 7 days later and the money was transferred out of my account and into another wallet account.

5. So i know I'm new this but so far I've literally had hundreds of dollars taken for really scammer reasons not you guys but the btcc is criminal in 2 transfer in their convert they charge 70% of my money.

6. Help us stop this scammers from using this app to steal people money in the form of investment.

7. I paid this 3326.53 but again they demanded 500 USDT nd I paid still they do not release money.

8. They are using the app to scam people of their hard earn money.

9. IT IS 100% A SCAM!Well i didn't read things i obviously should have but i transfered into the wallet without trx so i couldn't activate so i used wealthsimple to buy BTC then to kraken then here.

10. All my money (USDT 8800 approx.) was pledged by tronlink pro.

11. I decided to put a few dollars into this app to see how easy it is just to lose your money.

Steps to Troubleshoot & Fix TronLink Pro Issues

1. Fix TronLink Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TronLink Pro: Restarting the app will resolve most errors.
  2. Update the TronLink Pro App. Here is how:
    1. On Android goto PlayStore » Search for "TronLink Pro" » Open TronLink Pro » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TronLink Pro » click "UPDATE".
  3. Clear TronLink Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from TronLink Pro servers.
    1. On Android, goto Settings » Apps » Select "TronLink Pro" » click Storage » click "Clear Cache".
  4. Check TronLink Pro app permissions. If any of these permissions required to use your device's features are disenabled, TronLink Pro might not work.
  5. Uninstall and reinstall TronLink Pro. If nothing else has worked, completely uninstall TronLink Pro then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TronLink Pro not working


2. Fix TronLink Pro Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TronLink Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TronLink Pro not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TronLink Pro may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My tronlink pro account is deleted and I m unable to retrieve it ...app is not providing any solution

    — by Jyotsna 3 years ago

  • ecn coin is not swaping

    — by thota padma 3 years ago

  • i opened a Klever wallet on my phone and i can access my account where i want to stake my TRX, I was advised to stake them using my laptop but using Tronlink Pro. How do i go about to use it on my laptop

    — by Steward nil Nyadenga 3 years ago

  • Please I can't access my wallet even after putting my correct 12 mnemonic key... Please I have lots of tokens in that wallet.

    — by Chioma 3 years ago

  • Hi
    Please I withdraw form ECN into my ECN wallet. For over 3days now I have been trying to swap it to my tron wLlect but it kept rejecting approval.

    Please, how do I get the said fund my ECN wallet to my TRON wallet for easy transfer to my binance.

    — by Udealor Felix ifeanyi 3 years ago

  • I received a total sum of 175trx but it was freezed, I have tried to unfreeze it but to no avail
    Please it be nice if u help me out
    Thanks in anticipation of your favourable response

    — by Ifeanyi okenwa 3 years ago

  • I accidentally sent over $900 of Ethereum to Tron in a Trust Wallet 🤦🏻‍♀️🤦🏻‍♀️
    I was trying to send it to Ethereum in another wallet. Is anyway we can put a stop to that??
    Please 🙏🏼 and thank you so much!

    — by Dianna Aguilar 3 years ago

  • I forget my possword no body help me please help me
    My tronlink pro possword

    — by Muhammad Ali 3 years ago

  • Hi I have recently tried to make a new wallet to transfer my wallet and I have ended up losing the account With all my crypto investements and need to get it back!! Please contact me back to sort this out !!!

    — by Galina 3 years ago

  • My address 11300 Roszell Street Apt 307 San Antonio Texas 78217

    — by Marcia Renee Wilmot 3 years ago

  • Il mio non è un problema con tronlink
    Ma è una richiesta di aiuto..per favore vi prego..ho sbagliato a cliccare delete account...ho reinserito le 12 parole nel mnemonic.. ma non mi fa riacquistare il mio account...avevo dei niwix nel wallet.. spediti dal mio eidoo wallet.. tramite etherscan..ho bisogno di aiuto per favoreee.. Manuel cocco 3406569880 italia

    — by Manuel Cocco 3 years ago

  • Hi sir...good evening i wrongly clicked delete wallet i m trying to enter the 12 words but i gives me negative in mnemonic i kindly ask you for help because inside there are my kife savings from work grazie tante..manuel.cocco77@redacted
    +39 3406569880
    Italia
    Sardegna
    Via rosselli n5
    08022 nuoro

    — by Manuel Cocco 3 years ago

  • Hello there , please I mistakenly deleted my TronLink app from my iPhone , however I quickly downloaded a new one from App Store same day yesterday, trying to import my account they ask me for Mnemonic 12 words , but when I was creating my account they only gave me 6 words , which I have on screenshots in my phone,
    I also have 268 TRX in my account I transfer from my Binance account to TronLink , please can you help me recover my account ?

    — by Starllone Ambi 3 years ago

  • I just want to retrieve my loss account but the customer service is not responding. I lost my money because of forgetting my wallet info please help me.

    — by Ace Sy 3 years ago

  • Hi, really need to know if Tronlink Trons is real or Tronlink it self is scam, I sent Trons from my Tronlink wallet to Klever trons wallet and also to Binance Trons wallet and I was debited instantly from Tronlink wallet with the believe that it's successful but till now nothing as shown or come up yet.
    I'm supposed to receive a mail from Binance that Trons have been sent to me but nothing, so, what's going on with it.

    — by Egbikuadje Monday Godson 3 years ago

  • Can you help me find my sun/trx? I sent it to tron wallet this is the hash tag below 41a00e4a8ebd654a3465e3d2ce16a6c572f35b9a4dccdd33a4929eb7216095ae

    — by Theresa 3 years ago

  • A transaction via Roqqu was done to my wallet - a 200trx transfer dated 23rd April, 2021 between 15:35 and 15:40; but did not reflect in my wallet till now I am sending this mail.

    A 5trx was sent afterwards, this reflects in my wallet.

    Youe swift response to this issue will be highly appreciated.

    eMDee4Real (my username on the app)

    — by Hassan Olawale 3 years ago

  • How to reopen tron link pro account in new mobile

    — by Akash rao 3 years ago

  • I have done trading freecoin to usdt. İt must give me 3840 usdt but, it only gave me 840 usdt. Where is rest of my usdt??? Pls answer me,nobody responded me in 2 days ago.

    — by Meysam Zareie 3 years ago

  • I have 700 bal token but i can't withdraw them and infront of bal name not showing blue symbol of right help it out

    — by Govind Singh 3 years ago

  • I’m new to TronLink and I’m trying to get started. After downloading app and making transfers . My phone got damaged and I had to get another since then when I try to add energy I get a notice to reimport but I do t know how

    — by Brett Gilmore 3 years ago

  • Every time I try to transfer some TRX out of my Wallet, I get the “Transaction submitted” confirmation message and I also get debited.

    The challenge is that the recipient doesn’t receive the TRX I sent. What could be wrong pls?

    — by Fastfingaz 3 years ago

  • I have a Apple phone. It has been advised I should be using TronLink wallet for iOS. I have been getting error on the iPhone user and I can’t get any help because if this error 1000. I’m pulling my hair out ! Help advise

    — by Pam 3 years ago

  • My name is Victor Chekwube, I transferred about 60 trons but it didn't get to the destination

    — by Victor 3 years ago

  • Zugriff auf das online Portal TRONLINK ist seit dem Update für mich nicht mehr möglich, da die Sicherheitswörter nicht mehr aufgefunden werden können.
    Bitte teilen sie mir kurz mit, wie ich die noch vorhandenen Kryptocoins aus dem bestehenden Konto ausbuchen kann.

    — by Uwe Scholz 3 years ago

  • My name is Anyadiegwu chidi. I mistakenly flash my phone and lost my tronlink wallet and I have downloaded another one but could not access because it showing error in my 12 phrase. Please help

    — by Anyadiegwu chidi 3 years ago

  • Hello, I would like your help regarding a transfer I did last week from TronLink to CoinTiger, I missed a step and ended up sending TRX, and I have no idea where that is now. Thank you!

    — by Danieli Cunningham 3 years ago

  • Hi.
    I have been to fast and made mistaken an transaction to this TH4KBPLrf66H5Mf9FP72DkaYXoo25e5o4e. But its not knowen I dont know who it is and I was ment to only transfer from klever to tronlink. Hope this mistake can be fixed I need the amount 80euro /1253 trx back to 22cabella wallet. Hope the account can be contacted somehow because its not correct to keep. Hope to fix this. Regards

    — by CarlaGabriela 3 years ago

  • Buongiorno, avrei bisogno di aiuto, mi si è bloccato il mio wallet e non riesco più ad entrare anche se ho le 12 chiavi di accesso

    — by Deborah Bianconi 3 years ago

  • I have trouble with my tronlink wallet with my funds in there
    Also I deposited $744 Tron in my TRX wallet
    I cannot find where this $744 Tron went to could you please help me out to recover all my funds
    Thank you

    — by Pauline Celestin 3 years ago

  • I can't send usdt. It's always pending for 10-15min and nothing happens. I'm facing this problem for 2 days already. My wallet TCXbPQywEnYcWBtrvBMTpct1cJVtfmpNYb

    — by Serhii Rusyn 3 years ago

  • I have forget my password totly

    — by Kishan kumar 3 years ago

  • Hello my tron link app uninstall 12 words missing and my trx is in their please help me

    — by ADAM KARIM MOGAL 3 years ago

  • Hello my tron link app password is forgot and my trx is in their please help me.

    — by Gaurav 3 years ago

  • I've made a withdrawal from a your game Chainzarenas, on 1/17/2021 @7:26:55 Am. My account id: 49302533 I made a withdrawal my eos, that were the amount of 39.7745. The destination of the withdrawal is: coinboxstore memo: 1703647. My block number is 163,480,593 My systx:161089000978492 My transaction id: df383b0ee2d3a9b1683c73a14cdcd5e1e4a78e16de00f1c4e181085861c27bdf.

    — by Ricky Reed 3 years ago

  • My deposit is missing. I can see it in tronscan.io. I have the screenshot of the originating transaction. i have the address for the destination wallet. I opened this wallet back in October and there was a balance before I made this recent deposit. I need to be ready to do a transaction and I am hoping that you are able to find a resolution ASAP. Please let me know what is needed. I tried to recover my account and I seemed to have made it worst because I seemed to have created another account with the same user name. I need my original account restored.

    — by CHERNELL KAYEMBE 3 years ago

  • I bought smart contract from lionshare using dapp browser in tronlink but I tried to authorize login and its showing account cant be located

    — by Emmanuel jacobs 4 years ago

  • i posted a requast over 16 hous ago but there is still no answer! i want to send btc from my tronlink. as you can see in the attachment that i have btc. the problem is that the adress i want to send it to gets a message that is is not correct. someone on a chat said that i had to changemy addount to btc because it was on trx.... but HOW do you do that?

    — by indianeddy 4 years ago