Contact Enterprise Customer Service

Why should I report an Issue with Enterprise Mobile Security?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Trend Micro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Trend Micro Mobile Security for enterprises lets IT administrators enroll, manage and secure employee mobile devices.

2. Trend Micro Mobile Security is the client app for Trend Micro’s enterprise mobility platform.

3. For this app to work, your IT administrator must have a Trend Micro Mobile Security server deployed.

4. With built in Mobile device management, app management, app reputation and device AV, Mobile Security is a powerful tool for enterprises that want to enable their mobile employees securely.

5. Mobile Security requires the Accessibility permissions to enable Web Threat Protection on devices running on Android 6. 0 or later, and to keep the protection running on Android 10+.

6. Mobile Security collects website links to scan for dangerous websites.

7. Your IT administrator should provide instructions on how to enroll this TMMS for Enterprise Agent to the TMMS for Enterprise server system.

8. This app is only compatible with Trend Micro Mobile Security for Enterprise 9. 0 or above.

1. All the other features are there and they are useful but removing a safe way to distribute custom applications is a HUGE deal breaker for me.Why does this app needs phone and contact permission? What is the purpose of an Antivirus application to access my contacts?Its easy to use and keeps both a personal and work info safeWorst app, it won't work when neededNot really user friendlyI found the way to uninstall without password, so how to overcome this?Please upgrade your app to android 11 compatibleGood mobile protection app...!Why does it need my contacts and locationApp is not getting downloaded.

2. With removal of Private App Store, Trend Micro really downgraded this application.

3. It was a 5Star app now i will not give it a 0.1 Star.

1. Fix Enterprise Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Enterprise: Restarting the app will resolve most errors.
2. Update the Enterprise App. Here is how:
   1. On Android goto PlayStore » Search for "Enterprise" » Open Enterprise Mobile Security » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Enterprise » click "UPDATE".
3. Clear Enterprise Mobile Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Enterprise servers.
   1. On Android, goto Settings » Apps » Select "Enterprise Mobile Security" » click Storage » click "Clear Cache".
4. Check Enterprise app permissions. If any of these permissions required to use your device's features are disenabled, Enterprise might not work.
5. Uninstall and reinstall Enterprise. If nothing else has worked, completely uninstall Enterprise then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Enterprise not working

2. Fix Enterprise Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Enterprise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Enterprise not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Enterprise may not be able to connect to the Internet when running in the background.