Contact NOCD Customer Service

Why should I report an Issue with NOCD: OCD Therapy and Tools?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NOCD INC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get matched with a licensed OCD therapist in your state and do live, face-to-face video sessions with a therapist trained in exposure and response prevention (ERP) therapy, the gold standard treatment for OCD.

2. Every NOCD Therapist receives specialty training in exposure and response prevention (ERP) therapy, the most effective OCD treatment.

3. Our model has been backed by research from the Columbia University Medical Center, which found a reduction in OCD severity by an average of 40% in 8 weeks of NOCD Therapy.

4. NOCD live video therapy has been shown to be as effective as face-to-face therapy.

5. All NOCD therapists are managed by our clinical leadership team of experts who have 20+ years of experience treating OCD and have designed some of the world’s top OCD treatment programs.

6. NOCD offers online OCD therapy and in-between session support, right in the NOCD platform.

7. OCD is a common psychiatric disorder that involves repetitive, unwanted thoughts that cause anxiety, and compulsive behaviors done in an attempt to reduce this anxiety.

8. NOCD’s extensive therapist network includes licensed counselors, psychologists, and social workers.

9. NOCD was created by people with OCD, along with some of the world's top experts.

10. Your therapy data is stored in our EHR that also complies with all HIPAA requirements.

11. Commonly misunderstood as nothing more than a personality quirk, OCD usually involves intense distress and can become completely debilitating when left untreated.

1. They will claim your insurance is in network, then bill it as out-of-network so they can keep sending you bills for months and months even after you cancel the service, and every time you think "Okay, I've FINALLY paid nocd everything I owe them," never fear, they will bill you again 6 months later for 11x your copay, for no reason at all! RUN AWAY from this app.I haven't seen any ads tbh! This is the only OCD support I've partaken in because it's easy to use and actually helpful.

2. Hope to see that change so the app is more user friendly for therapies.Can't even create an account, because it refreshes the page everytime I switch tabs to view the verification code sent to my email.

3. I have already been through ERP/ACT therapy and I will mention that in my posts but they will still comment saying "have you tried ERP/ACT therapy?" So irritating.I love the community portion of this app.

4. I tried to sign up twice, and each time I switched tabs to view the verification code, the app would refresh, erasing all progress.Absolute scam.

5. Takes a lot of effort and time to work through OCD but this is a great place to startI really like the whole concept of this app, but you need infographic style videos to explain the concepts and such more.

6. (Also, please add a black mode!) UPDATE v2.1: Fixed! Thanks Ray ☺️ Also like the redesign!It's a wonderful and graceful software that offer us information about the condition and help us to handle with itself.

7. I do like the looping effect of the loop tape, that has been very helpful.Guys, I love everything else about this app, but the constant crashing is ridiculous, come on.

8. The algorithm's issue I reported in has been fixed; the developers were friendly and attentive.

9. I'm even considering the therapy option, even though they don't accept my insurance so I am staying with my current therapist as of the moment.

10. But now, whenever I post about an issue I am having I receive an "alumni" response that Isn't helpful at all.

11. I'd post a concern and ask for advice and recieve a lot of help and support from fellow OCD sufferers.

1. Fix NOCD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NOCD: Restarting the app will resolve most errors.
2. Update the NOCD App. Here is how:
   1. On Android goto PlayStore » Search for "NOCD" » Open NOCD: OCD Therapy and Tools » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NOCD » click "UPDATE".
3. Clear NOCD: OCD Therapy and Tools app cache: Clearing cached data will force your app to retrieve the latest data directly from NOCD servers.
   1. On Android, goto Settings » Apps » Select "NOCD: OCD Therapy and Tools" » click Storage » click "Clear Cache".
4. Check NOCD app permissions. If any of these permissions required to use your device's features are disenabled, NOCD might not work.
5. Uninstall and reinstall NOCD. If nothing else has worked, completely uninstall NOCD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NOCD not working

2. Fix NOCD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NOCD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NOCD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NOCD may not be able to connect to the Internet when running in the background.