Published by Albertsons Companies, Inc. on Mar 28, 2024

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About Tom Thumb One Touch Fuel

1. We're excited to offer you a great app that allows you to use your phone to pay for fuel, claim rewards, and activate your gas pump at Tom Thumb stations with one click.

2. You can view gas prices, get directions, and call the station, all from the app!

3. Pay directly from your phone and set a maximum fill amount (optional).

4. Track progress to your next reward so that you're always up to date on savings.

5. Search for a nearby station or one along your route.

6. Redeem gas rewards instantly through the app.

7. View your entire receipt history saved in the app, or choose to send receipts to any email. © 2019 Albertsons Companies, Inc. All rights reserved.

Tom Thumb One Touch Fuel Customer Insights

1. Thanks, Tom Thumb!There is a bug of some kind on here, and I don't like it, because everytime I open the app it keeps on closing, and I don't know why!The app was working well for weeks, then suddenly it stops completely!! I had no choice but uninstall.Since the latest update, app won't launch.This still does not honor the Account Fueling Preferences to always apply the available discount.

2. Pulled up at pump 5, selected pump 5 on the app, hit the button to use my gas awards and viola! It was easy! So much easier than all the time it takes to use gas awards the normal way.

3. Latest update crashes every time on Galaxy S10e.

4. I will always be a solid Gettr fan! Thanks for all you all are doing to further freedom.Last few times it is "loading" but never loads.

5. What? Tried to update, even uninstalled and reinstalled app.

6. I hate exposing my card at the pump.App will not open.

7. Discount button turns off, - - unreliable.Love this website! Just wish I could get what I say DIRECTLY under the article to which I'm responding.

8. Uninstalled app, rebooted and reinstalled, same result.Worked for a while on Samsung S S21.

9. Sanitizer stocked at the pump also for after you've touched the gas nozzle.

10. No update available.

11. Says to update.

Steps to Troubleshoot & Fix Tom Thumb One Touch Fuel Issues

1. Fix Tom Thumb One Touch Fuel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tom Thumb One Touch Fuel: Restarting the app will resolve most errors.
  2. Update the Tom Thumb One Touch Fuel App. Here is how:
    1. On Android goto PlayStore » Search for "Tom Thumb One Touch Fuel" » Open Tom Thumb One Touch Fuel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tom Thumb One Touch Fuel » click "UPDATE".
  3. Clear Tom Thumb One Touch Fuel app cache: Clearing cached data will force your app to retrieve the latest data directly from Tom Thumb One Touch Fuel servers.
    1. On Android, goto Settings » Apps » Select "Tom Thumb One Touch Fuel" » click Storage » click "Clear Cache".
  4. Check Tom Thumb One Touch Fuel app permissions. If any of these permissions required to use your device's features are disenabled, Tom Thumb One Touch Fuel might not work.
  5. Uninstall and reinstall Tom Thumb One Touch Fuel. If nothing else has worked, completely uninstall Tom Thumb One Touch Fuel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tom Thumb One Touch Fuel not working


2. Fix Tom Thumb One Touch Fuel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tom Thumb One Touch Fuel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tom Thumb One Touch Fuel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tom Thumb One Touch Fuel may not be able to connect to the Internet when running in the background.

Reported Issues