Contact Synchronoss Customer Service

Why should I report an Issue with Synchronoss Mobile Content Transfer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Synchronoss Technologies, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I downloaded the Synchronous Mobile app and am pleased it worked without a hitch! Thanks!!It transferred my text messages from the old phone to the new phone BUT it doubles up some and even texts back to me.

2. Still need to reinstall some apps manually, but having the shortcuts there is a helpful convenience.I spent 2 hours installing 3 other apps that didn't work.

3. This app worked great.not bad but then again i havent used a lot of data transfer apps.

4. fix that and 5* easyNeeded this when the stock data transfer wizard over a cable didn't want to work correctly.

5. This app worked with my home Wifi and transferred my data in 7 minutes! My text messages failed to make it.

6. new phone had no probs installing the ATT Mobile Transfer app, but the old phone was too old, I guess.

7. All other apps showed connected but cant transfer anything or can't open file, etc.

8. A warning though if the device you're transfering FROM has a messed up screen like mine you're gonna hafta get creative in order for the recieving device to be able to read the required QR code.

9. Very impressed and will certainly use again.Was using a different app to transfer everything in my phone, and it was useless.

10. If there were ads I just didn't notice them.I got an updated phone from AT&T due mine being a 2G and soon would not work.

11. I thought when motorola didn't finish transferring everything and I couldn't find an app or notification to complete it I was out of luck, but this fixed my problem fairly fast.

1. Fix Synchronoss Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Synchronoss: Restarting the app will resolve most errors.
2. Update the Synchronoss App. Here is how:
   1. On Android goto PlayStore » Search for "Synchronoss" » Open Synchronoss Mobile Content Transfer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Synchronoss » click "UPDATE".
3. Clear Synchronoss Mobile Content Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from Synchronoss servers.
   1. On Android, goto Settings » Apps » Select "Synchronoss Mobile Content Transfer" » click Storage » click "Clear Cache".
4. Check Synchronoss app permissions. If any of these permissions required to use your device's features are disenabled, Synchronoss might not work.
5. Uninstall and reinstall Synchronoss. If nothing else has worked, completely uninstall Synchronoss then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Synchronoss not working

2. Fix Synchronoss Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Synchronoss be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Synchronoss not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Synchronoss may not be able to connect to the Internet when running in the background.