Published by Star Finanz GmbH on Aug 20, 2024

contact S-pushTAN - sichere Freigaben Chat with our AI-based S-pushTAN Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with S-pushTAN?



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Why chat with our AI S-pushTAN Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of S-pushTAN.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Also why does it need to block all rooted phones? A warning would be fine, ppl know the risks of rooting, no need to outright block them from accessing their money.Push tan app is not too bad and secure but the actual banking app must be the worst out there.

2. Who is the idiot who thought that having two separate, complex apps for making the same thing would have been a good idea? Now I just changed the telephone and can not configure the app to work, so I'm cut out from all possible online operations.

3. Does your qr reader work? I have no idea, it snapshots immediately when i target any text on a paper, or if a tiny bit of the qr code gets inside of the frame.

4. Worst support ever.Doesn't work on rooted phones.

5. It does not allow to type some special characters and it uses its own special keyboard, making password managers useless.

6. It's Impossible to restore access if you change your phone.Stopped to work on Android 14.

7. It doesn't allow you to use root (which is NOT a security issue, of you know what you are doing) 2.

8. I tried to send them videos and screenshot but their support doesn't accept anything.

9. Other Apps with Push work flawless (ie whatsapp, facebook).

10. What is this?Buggy, lots of errors, weird system(why not all in one app?) , doesn't make banking easier because of complicated setup.

11. I think I will just change this stupid bank.1. For this alone I'd give a 1 star to the application - custom made keyboard.

Steps to Troubleshoot & Fix S-pushTAN Issues

1. Fix S-pushTAN Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart S-pushTAN: Restarting the app will resolve most errors.
  2. Update the S-pushTAN App. Here is how:
    1. On Android goto PlayStore » Search for "S-pushTAN" » Open S-pushTAN - sichere Freigaben » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for S-pushTAN » click "UPDATE".
  3. Clear S-pushTAN - sichere Freigaben app cache: Clearing cached data will force your app to retrieve the latest data directly from S-pushTAN servers.
    1. On Android, goto Settings » Apps » Select "S-pushTAN - sichere Freigaben" » click Storage » click "Clear Cache".
  4. Check S-pushTAN app permissions. If any of these permissions required to use your device's features are disenabled, S-pushTAN might not work.
  5. Uninstall and reinstall S-pushTAN. If nothing else has worked, completely uninstall S-pushTAN then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing S-pushTAN not working


2. Fix S-pushTAN Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make S-pushTAN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to S-pushTAN not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, S-pushTAN may not be able to connect to the Internet when running in the background.

Reported Issues

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