Published by Stanbic IBTC

Report an issue with Stanbic IBTC @Ease.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Stanbic IBTC @Ease?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Stanbic IBTC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Stanbic IBTC @Ease Customer Insights

1. Just when it comes to inputing the code it takes me to the very beginning...it is complete nonsense!!!! Rubbish!!! Its sad i have never enjoyed any of ur apps! Arrant nonsense!!!! I wish there was a zero starThis app displays an error message when i try to do almost any thing... There was an error processing the requrs or an error occured.. This is so annoying!! I can only withdraw from atms with the card i got! And again i cant recieve money from a wema bank accountI've not been able to log in since I downloaded the app.

2. I have uninstalled this scam from my phone.This app is something else, annoying and frustrating.At first I transferred money to my account then I had to unlinked my account from my device to help someone transfer money, since then I have not been able to link my own account back.

3. Lost a lot of cash with this😭😭.Very poor app, no continuation after typing password and confirming password and it automatically registered me when i re-login and it was telling me i av no profile.

4. Someone sent me some money and I've not been able to access the app or the money.

5. Each time I try is always telling me customer profile deactivate and when I try to register again is will tell me the same thing.

6. Please you people should work on this app.Its been the worst banking experience ever! I wouldn't advice a soul to invest in this.

7. I transfer money to someone and it won't deliver neither was it refunded.

8. Once you make a transfer, there is a high probability that the reciever won't get the money and there won't be a reversal either.

9. Please fix this or refund my money.This app is trash! If i rate it as 0 star i would.

10. Worst banking app ever!Thank you for wasting my time and data.

11. Every time I try to log in it shows "error occurred, please try again later".

Steps to Troubleshoot & Fix Stanbic IBTC @Ease Issues

1. Fix Stanbic IBTC @Ease Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Stanbic IBTC @Ease: Restarting the app will resolve most errors.
  2. Update the Stanbic IBTC @Ease App. Here is how:
    1. On Android goto PlayStore » Search for "Stanbic IBTC @Ease" » Open Stanbic IBTC @Ease » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stanbic IBTC @Ease » click "UPDATE".
  3. Clear Stanbic IBTC @Ease app cache: Clearing cached data will force your app to retrieve the latest data directly from Stanbic IBTC @Ease servers.
    1. On Android, goto Settings » Apps » Select "Stanbic IBTC @Ease" » click Storage » click "Clear Cache".
  4. Check Stanbic IBTC @Ease app permissions. If any of these permissions required to use your device's features are disenabled, Stanbic IBTC @Ease might not work.
  5. Uninstall and reinstall Stanbic IBTC @Ease. If nothing else has worked, completely uninstall Stanbic IBTC @Ease then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Stanbic IBTC @Ease not working


2. Fix Stanbic IBTC @Ease Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Stanbic IBTC @Ease be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Stanbic IBTC @Ease not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Stanbic IBTC @Ease may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'd like to request the deletion of my @ease account

    — by Adebayo Oluwatimilehin 3 years ago