Contact Standard Bank / Stanbic Bank Customer Service

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1. I don't want to tell you where i am all the time.Been using the link for the longest time,doesn't work anymore,apparently its temporarily down so I downloaded the app,sign in and it says its sent a code to my email,I verify the code then jt says this device is already registered and takes me back to the sign in page.basically can't sign into the app,can't use the link ..can't access my online banking .not happy at all .I would give it 4 stars but since the latest update it keeps demanding I should turn on location, with no apparent way to turn that message off.

2. What's annoying is that it's supposed to save time but you eventually have to give up and go to the branch, where you might wait another hour and a half (unplanned for) just to be assistedNothing works anymore! I can't even add a beneficiary without it constantly throwing out errors, and IF I can get through to add one, if I try to pay them then it keeps throwing out technical error please try later... I've been trying for more than 7 hours now and nothing.

3. It was really troublesome, I broke my phone and couldn't order a new one because I didn't have access to my phone to use a virtual cardThe app was fantastic for me until there was an upgrade to the system.

4. However balance on the home page doesn't update after transaction which makes you think it didn't go through.

5. First I couldn't transfer from my credit card to any of my accounts now after updating the app my credit card balances are completely missing let alone transfering.

6. On the system requirements indicated on this app info, it says Android version 5 and over is compatible.

7. I clearly replied to say it was not resolved What an embarrassment for a bank that presents itself as a premium bank...This App has really been going one step forward and two steps back.

8. I reported the issue but the support ticket got closed because I supposedly did not respond within the set time.

9. The pay feature asks you to add a relevant transactional account (if I'm using the app, I have an account).

10. Used the be able to transact using the app but now the buy icon and pay button on the account lead to blank screens.

11. Which makes no sense, because I still need virtual cards when I'm shopping on my laptop.

1. Fix Standard Bank / Stanbic Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Standard Bank / Stanbic Bank: Restarting the app will resolve most errors.
2. Update the Standard Bank / Stanbic Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Standard Bank / Stanbic Bank" » Open Standard Bank / Stanbic Bank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Standard Bank / Stanbic Bank » click "UPDATE".
3. Clear Standard Bank / Stanbic Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Standard Bank / Stanbic Bank servers.
   1. On Android, goto Settings » Apps » Select "Standard Bank / Stanbic Bank" » click Storage » click "Clear Cache".
4. Check Standard Bank / Stanbic Bank app permissions. If any of these permissions required to use your device's features are disenabled, Standard Bank / Stanbic Bank might not work.
5. Uninstall and reinstall Standard Bank / Stanbic Bank. If nothing else has worked, completely uninstall Standard Bank / Stanbic Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Standard Bank / Stanbic Bank not working

2. Fix Standard Bank / Stanbic Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Standard Bank / Stanbic Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Standard Bank / Stanbic Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Standard Bank / Stanbic Bank may not be able to connect to the Internet when running in the background.