Published by Splashtop on Aug 5, 2024

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Why should I report an Issue with Splashtop Business?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Splashtop to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Splashtop Business

1. Download the streamer (splashtop. *For attended access, please have your end-user download the Splashtop SOS App to their computer or mobile device.

2. Work from anywhere with remote desktop access to your powerful office computer from a laptop or mobile device.

3. Easily provide secure remote access and support across your organization.

4. And IT & helpdesk teams have all the features they need to manage remote support for their entire organization. 1. 2. 3.

5. Splashtop Products – Pick the product that is right for you! - Splashtop Business Access (splashtop. - Splashtop SOS (splashtop. - Splashtop Enterprise (splashtop. com/enterprise) – Attended and unattended remote access and support with SSO/SAML integration, remote device management, and more!

Splashtop Business Customer Insights

1. It basically allows you to remote into your computer, cloning it with your overpowered phone! I can't wait for dual screen functionality!Works Good.

2. The other issue is it is difficult on a desktop to switch between computer screens, and it is almost impossible to use the keyboard or swtich between screens from a phone.

3. After getting my hands on a new phone, a moto g power, I'm surprised to discover that this app is performing really poorly and sometimes locking up while accessing a remote desktop.

4. It integrates well with Samsung Dex! I've found that the app is best used on a samsung S series phone (with samsung DEX) in conjunction with a USB C hub with HDMI, ethernet, and USB outputs for a keyboard, mouse, and monitor.

5. have to travel to the remote site to log back in.Overall, Splashtop remote desktop is a decent option for occasional use when browsing content.

6. if the app freaks out and the drop box disappears, your finger misclicks, youll delete remote access to the computer.

7. If it weren't for the lack of a good keyboard, the experience would be just like using my PC while on the phone.I use it almost every day and don't have anything to complain about.

8. I only have one negative, the Android version requires the customer to give me the nine digit code and allow me access.

9. While it does provide remote access to your desktop, it may not be the best option for more intricate tasks.

10. Finally, event he paid business verison does not allow multiple connections to a computer or for you to shut down a different connection.

11. So, this product needs some work; however, it is useful for accessing your computer when on the road.Was a long time TV user.

Steps to Troubleshoot & Fix Splashtop Business Issues

1. Fix Splashtop Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Splashtop Business: Restarting the app will resolve most errors.
  2. Update the Splashtop Business App. Here is how:
    1. On Android goto PlayStore » Search for "Splashtop Business" » Open Splashtop Business » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Splashtop Business » click "UPDATE".
  3. Clear Splashtop Business app cache: Clearing cached data will force your app to retrieve the latest data directly from Splashtop Business servers.
    1. On Android, goto Settings » Apps » Select "Splashtop Business" » click Storage » click "Clear Cache".
  4. Check Splashtop Business app permissions. If any of these permissions required to use your device's features are disenabled, Splashtop Business might not work.
  5. Uninstall and reinstall Splashtop Business. If nothing else has worked, completely uninstall Splashtop Business then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Splashtop Business not working


2. Fix Splashtop Business Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Splashtop Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Splashtop Business not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Splashtop Business may not be able to connect to the Internet when running in the background.

Reported Issues