Contact Sony | Sound Connect Customer Service

Why should I report an Issue with Sony | Sound Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Home Entertainment & Sound Products Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sound Connect is an app that helps you get the most out of your Sony headphones.

2. Use the app to change the equalizer and noise cancellation settings and enjoy sound tailored to your personal preferences. • Personalize the sound : Adjust the sound quality to your taste with the customizable equalizer. • Enjoy your music in any environment : You can have the ideal listening environment by switching between noise cancellation modes and by setting the detailed level of ambient sound filtered in. • Even easier : Automatically switch noise cancellation settings, playback music and audio notifications corresponding to your situation. • Look back at your listening style : Enjoy usage logs of your devices and a list of songs you have listened to. • For your ear health : Records the sound pressure played by the headphones and shows a comparison with the limits recommended by the World Health Organization (WHO). • Software updates : Easily perform software updates to keep your device up-to-date. • Get the latest information : Sony delivers the latest notifications through the app. * Some features may not be supported by certain devices. * Some functions and services may not be supported in certain regions/countries. * Bluetooth® and its logos are trademarks owned by Bluetooth SIG, Inc. , and their use by Sony Corporation is under license. * Other system names, product names, and service names that appear in this app are either registered trademarks or trademarks of their respective development manufacturers. (TM) and ® are not indicated in the text.

1. When earbuds or headphones are connected to two devices, you can use the app to toggle between those devices as the primary audio source, but it doesn't work well and often gets stuck and quits working.The app is sluggish, prone to errors.

2. I am disappointed, because the associated hardware is good, but I cannot excuse an extremely poor and inconvenient software experience when there are no alternatives.I have to restart my phone to use this app every time I remove them from the case.

3. All current functions could be enabled all at the same time using both ears with taps and holds so just let me always control volume, playback, and ambient sound.The "Information" page that comes up every time the app is launched makes the app very inconvenient to use.

4. If not fixed, would WH/WF-1000 series continue as premier earbuds? Sony's sound is unmatched though.The app has some nice features, but it's pretty clunky to use and some features require location access and registering for a Sony account.

5. Certain features, like reconnecting to the source audio between two paired devices (e.g., phone and computer), are inconsistent.

6. also, notification sounds from text messages app don't play about 75% of the time when it is connected to two devices, which greatly affects my work.

7. Also, it would be nice if they could play audio from 2 devices simultaneously, because the 2 device connect is a little bit buggy.Functional but still limited in many ways and could do more to describe what settings do.

8. what's more, it will get stuck on a loop with whatsapp and plays the notification sound repeatedly until I reset the phone, simply disconnecting doesn't work.

9. If I need to quickly switch my headphones between inputs, this adds an extra step every single time.

10. The app does not open once the crash occurs! Poor phone quality in slightly noisy places, background noise not canceled & is intelligible & distracting to the caller.

11. Sony's app continues to crash when toggling between 1 device to 2 devices paired or vice-versa.

1. Fix Sony | Sound Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sony | Sound Connect: Restarting the app will resolve most errors.
2. Update the Sony | Sound Connect App. Here is how:
   1. On Android goto PlayStore » Search for "Sony | Sound Connect" » Open Sony | Sound Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sony | Sound Connect » click "UPDATE".
3. Clear Sony | Sound Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Sony | Sound Connect servers.
   1. On Android, goto Settings » Apps » Select "Sony | Sound Connect" » click Storage » click "Clear Cache".
4. Check Sony | Sound Connect app permissions. If any of these permissions required to use your device's features are disenabled, Sony | Sound Connect might not work.
5. Uninstall and reinstall Sony | Sound Connect. If nothing else has worked, completely uninstall Sony | Sound Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sony | Sound Connect not working

2. Fix Sony | Sound Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sony | Sound Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sony | Sound Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sony | Sound Connect may not be able to connect to the Internet when running in the background.