Published by Sony Home Entertainment & Sound Products Inc. on Jan 16, 2024

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About Sony | Headphones Connect

1. You can easily start to use it even if it’s your first time. • A “software update” that enables all the functionalities and enhanced performance for your headphones. • "Equalizer" allows you to set the sound quality to your liking. • "Ambient Sound Control" for changing noise cancellation and ambient sound mode settings easily. • "Adaptive Sound Control" that uses location information to detect your actions and locations you frequent, and automatically switches headphone settings such as how to take in the ambient sound. • "Activity" allows you to record and review the usage stats of your headphones. *2 360Relality Audio may not be available in all countries and regions. * Starting with version 9. 4 of this app, it is only available on Android OS 9. 0 or later. * Some features may not be supported by certain devices.

2. Customize Sony headphones with a linkage function for this app to your liking.

3. Everyday music becomes even more enjoyable with easy controls.

4. You can quickly connect to a smartphone by following a guide.

5. Please visit the website below for details. * Some functions and services may not be supported in certain regions/countries. * Bluetooth® and its logos are trademarks owned by Bluetooth SIG, Inc. , and their use by Sony Corporation is under license. * Other system names, product names, and service names that appear in this app are either registered trademarks or trademarks of their respective development manufacturers. (TM) and ® are not indicated in the text.

Sony | Headphones Connect Customer Insights

1. When earbuds or headphones are connected to two devices, you can use the app to toggle between those devices as the primary audio source, but it doesn't work well and often gets stuck and quits working.The app is sluggish, prone to errors.

2. I am disappointed, because the associated hardware is good, but I cannot excuse an extremely poor and inconvenient software experience when there are no alternatives.I have to restart my phone to use this app every time I remove them from the case.

3. All current functions could be enabled all at the same time using both ears with taps and holds so just let me always control volume, playback, and ambient sound.The "Information" page that comes up every time the app is launched makes the app very inconvenient to use.

4. If not fixed, would WH/WF-1000 series continue as premier earbuds? Sony's sound is unmatched though.The app has some nice features, but it's pretty clunky to use and some features require location access and registering for a Sony account.

5. Certain features, like reconnecting to the source audio between two paired devices (e.g., phone and computer), are inconsistent.

6. also, notification sounds from text messages app don't play about 75% of the time when it is connected to two devices, which greatly affects my work.

7. Also, it would be nice if they could play audio from 2 devices simultaneously, because the 2 device connect is a little bit buggy.Functional but still limited in many ways and could do more to describe what settings do.

8. what's more, it will get stuck on a loop with whatsapp and plays the notification sound repeatedly until I reset the phone, simply disconnecting doesn't work.

9. If I need to quickly switch my headphones between inputs, this adds an extra step every single time.

10. The app does not open once the crash occurs! Poor phone quality in slightly noisy places, background noise not canceled & is intelligible & distracting to the caller.

11. Sony's app continues to crash when toggling between 1 device to 2 devices paired or vice-versa.

Steps to Troubleshoot & Fix Sony | Headphones Connect Issues

1. Fix Sony | Headphones Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sony | Headphones Connect: Restarting the app will resolve most errors.
  2. Update the Sony | Headphones Connect App. Here is how:
    1. On Android goto PlayStore » Search for "Sony | Headphones Connect" » Open Sony | Headphones Connect » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sony | Headphones Connect » click "UPDATE".
  3. Clear Sony | Headphones Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from Sony | Headphones Connect servers.
    1. On Android, goto Settings » Apps » Select "Sony | Headphones Connect" » click Storage » click "Clear Cache".
  4. Check Sony | Headphones Connect app permissions. If any of these permissions required to use your device's features are disenabled, Sony | Headphones Connect might not work.
  5. Uninstall and reinstall Sony | Headphones Connect. If nothing else has worked, completely uninstall Sony | Headphones Connect then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sony | Headphones Connect not working


2. Fix Sony | Headphones Connect Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sony | Headphones Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sony | Headphones Connect not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sony | Headphones Connect may not be able to connect to the Internet when running in the background.

Reported Issues