Contact α Library ( Customer Service

Why should I report an Issue with α Library (by Sony)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sony Imaging Products & Solutions Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I really want to like this app, but when I'm reading lessons or checking out lenses, going backwards will leave to page blank spoiling the experience, forcing me to restart the app, on order to go to the desired content.

2. Xiaomi redmi nite 7No stamina to go the distance as per the usual corporate habitI love the app, please add more lessons to itPlease, check 5 lesson.

3. Constantly freezes, and very unclear what you where supposed to do in it.i cant access the food lessons.

4. have to repeatedly open and close app just to go back to last content on my samsung galaxy j4+Rubbish app.

5. Doesn't work at all.Could need more details and a better overview.

6. Please fix.Really bad user experience.

7. Says no internet connection.

8. Sometimes it frozesAlways hang.

9. "Shoot Delicious Looking Food" This is not the fifth lesson.

1. Fix α Library ( Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart α Library (: Restarting the app will resolve most errors.
2. Update the α Library ( App. Here is how:
   1. On Android goto PlayStore » Search for "α Library (" » Open α Library (by Sony) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for α Library ( » click "UPDATE".
3. Clear α Library (by Sony) app cache: Clearing cached data will force your app to retrieve the latest data directly from α Library ( servers.
   1. On Android, goto Settings » Apps » Select "α Library (by Sony)" » click Storage » click "Clear Cache".
4. Check α Library ( app permissions. If any of these permissions required to use your device's features are disenabled, α Library ( might not work.
5. Uninstall and reinstall α Library (. If nothing else has worked, completely uninstall α Library ( then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing α Library ( not working

2. Fix α Library ( Server issues & Internet Connection

1. Check network connection: An unstable Internet will make α Library ( be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to α Library ( not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, α Library ( may not be able to connect to the Internet when running in the background.