Contact myPhonak Junior Customer Service

Why should I report an Issue with myPhonak Junior?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sonova AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The myPhonak Junior app is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak Junior can be used on Google Mobile Services (GMS) certified AndroidTM devices supporting Bluetooth® 4. 2 and Android OS 8. 0 or newer.

2. We are excited to introduce a new and exclusive feature designed specifically for parents like you.  This wearing time feature aims to encourage and support you in establishing and maintaining effective hearing aid use.

3. The Remote Control function allows users to adjust their hearing aid settings to optimize their listening experience in challenging environments.

4. These appointments can be conducted remotely for minor adjustments or special consultations and can be combined with in-clinic visits. *Note: The term "Remote Support" refers to a feature or service provided by the myPhonak Junior app.

5. The myPhonak Junior app provides a range of features to enhance the hearing journey for hearing aid wearers and their families.

6. This feature empowers individuals by giving them control over their hearing aids in challenging listening environments without compromising performance.

7. Whether you, or the hearing aid user, is the main contact person Remote Support offers the convenience of "hearing check-ins" that can be scheduled to accommodate busy lifestyles.

8. With the enhanced visual representation, you can easily track and monitor wearing time throughout the day. empowering you to stay involved and actively participate in the hearing aid wearer’s hearing journey.

9. It enables hearing aid wearers and their families to stay connected with their hearing care professional from a distance.

10. Collaborating with a hearing care professional is essential to determine which app features will be most beneficial for each user.

11. Remote Support* is suitable for users, and their carers, of all ages.

1. I'm able to move my adjustments but when I go back to the main, it resets to the original, not to the new adjustments.I use to love it I was able to connect both aids as one but since my son's aids was turned it to get them fix now I can only add one aid instead of both.As a parent with a kid wearing phonak hearing aids, I would think one of the primary reasons would be to track the lost hearing aid as young kid can't tell you that it is gone.

2. One feature I would like to see is the ability to control both my hearing aids independently.Had issues with the phonak app not recognising my son's hearing aid, regardless of all the troubleshooting steps taken.

3. It would be nice to be able to use the App to help find your child's missing hearing aids.

4. The interface is quite simple and has all the necessary functions without overly complicating this.I would like to see an option for adjusting the ringing feedback present in the hearing aids sometimes.

5. I want to be able to adjust my hearing aids from my phone rather than going to the doctor to do so.

6. Also, you can only have one child's hearing aids paired.

7. I have two deaf children and can use the App for only one child.I had recently gotten my first hearing aid with only a few ways to turn it down.

8. It shows where you were last connected to your hearing aids at.

9. When I had first gotten it my family and I had went to Cane's for some lunch and it was SUPER busy to the point of I was crying cause of how loud it was.

10. Other hearing aid apps can do it.

11. When I learned of this app, it made my life so much easier, so now everything is so much better and I can control what I need to control.Great app just needs more features.

1. Fix myPhonak Junior Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myPhonak Junior: Restarting the app will resolve most errors.
2. Update the myPhonak Junior App. Here is how:
   1. On Android goto PlayStore » Search for "myPhonak Junior" » Open myPhonak Junior » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myPhonak Junior » click "UPDATE".
3. Clear myPhonak Junior app cache: Clearing cached data will force your app to retrieve the latest data directly from myPhonak Junior servers.
   1. On Android, goto Settings » Apps » Select "myPhonak Junior" » click Storage » click "Clear Cache".
4. Check myPhonak Junior app permissions. If any of these permissions required to use your device's features are disenabled, myPhonak Junior might not work.
5. Uninstall and reinstall myPhonak Junior. If nothing else has worked, completely uninstall myPhonak Junior then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myPhonak Junior not working

2. Fix myPhonak Junior Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myPhonak Junior be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myPhonak Junior not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myPhonak Junior may not be able to connect to the Internet when running in the background.