Contact My Premise Health Customer Service

Why should I report an Issue with My Premise Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of My Premise Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To use the app and access your health information, you must first create an account through your healthcare provider or have an active My Premise Health account.

2. Real-time appointment scheduling, view lab results, check vitals, message your provider, manage medications, mobile video visits, complete forms and more from one place.

3. My Premise Health is a secure mobile app that puts your health information in your hands.

4. Don’t have an account yet?

5. It’s never been easier to get, stay and be well.

6. Contact your health center directly or sign up at and click “sign up now”.

1. Just a mostly useless app.This app has made making appointments, providing required documents, and receiving follow up feedback from my provider extremely easy and convenient.Very helpful and helps keep me up to date on my information and appointmentsVery professional and friendly personal.I have not needed to update my contact info since I started using the app.

2. The user layout is fine but it's just not available consistently when I need it to be.With the mass of choices this app has its surprising that it has no option under appointments for a simple med refill (which I use once a month).

3. Not only is it impossible to request a med refill (because of all the features it has, that's not one of them), now I can't schedule an appointment at all.Dismal replacement to the CareHere app my provider was associated with.

4. It is bare bones and is a poor replacement for the previous version, just an advertising vehicle.I have a consistently bad experience with this app erroring and needing constant updates.

5. Instead, everytime I open the app it wants me to update the info, even though nothing needs to be updated.

6. The app does the job, but MPH have been sending all sorts of notifications lately, just random stuff, and there appears to be no easy (visible) way to be excluded from these notifications.

7. When it works it's fine but half the time I open it it needs an update or I end up uninstalling and reinstalling it.

8. As an update, now the app doesn't work at all other than opening.

9. An option to mark the info as correct would be useful.

10. Lab work data is minimal, not able to see full chart on demand.

11. It's a "pretty app" for novices, but lacks functionality for those with more advanced needs.Very good experience.

1. Fix My Premise Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Premise Health: Restarting the app will resolve most errors.
2. Update the My Premise Health App. Here is how:
   1. On Android goto PlayStore » Search for "My Premise Health" » Open My Premise Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Premise Health » click "UPDATE".
3. Clear My Premise Health app cache: Clearing cached data will force your app to retrieve the latest data directly from My Premise Health servers.
   1. On Android, goto Settings » Apps » Select "My Premise Health" » click Storage » click "Clear Cache".
4. Check My Premise Health app permissions. If any of these permissions required to use your device's features are disenabled, My Premise Health might not work.
5. Uninstall and reinstall My Premise Health. If nothing else has worked, completely uninstall My Premise Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Premise Health not working

2. Fix My Premise Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Premise Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Premise Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Premise Health may not be able to connect to the Internet when running in the background.