Contact 11STREET Customer Service

Why should I report an Issue with 11STREET?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 11번가(주) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can search items using various categories such as beauty, fashion, sports, food, kids, health, living, digital, book, and etc.

2. Enjoy various events & coupons such as benefits for new members, product sale, discount on overseas shipping charge, and etc.

3. You can shop the latest trendy Korean beauty, fashion, K-POP items.

4. Don’t miss 11STREET recommending Shocking Deal, Hot Picks!

5. Inquire customer center: customersupport@11st. co.

1. How can you buy something on the app if you can't see the product details? You have to keep pressing PC version and then scrolling back from the main page to what item you're trying to see's information.

2. Lastly, more items are available and cheaper/discounts when using the Korean version.The app is so slow... :'( I think you can still improve the speed and interface of the app.

3. Can login but now the item I see on the PC version won't appear in the mobile.

4. Furthermore, if you put something in your cart in the Korean version, it doesn't show in the English version or vise versa.

5. If you use the English version, then you can't access Amazon 11 Street, only the Korean version allows that.

6. Your review page still doesnt load, now your item description page doesnt load either.

7. But I did use my FB account to create an account cause using just email is not working during the verification.

8. Wasted 2 hours trying to order an item through this trash website/app.Nothing load correctly .

9. 👌app is so slow!! i really need to get something from one of the shops here but might delete it anyway i cannot even check out because i have to refresh the app every single time.

10. Even using PC version in the mobile won't work.

11. Wanted to buy an item I saw on the website but the unique characters don't appear to login.

1. Fix 11STREET Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 11STREET: Restarting the app will resolve most errors.
2. Update the 11STREET App. Here is how:
   1. On Android goto PlayStore » Search for "11STREET" » Open 11STREET » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 11STREET » click "UPDATE".
3. Clear 11STREET app cache: Clearing cached data will force your app to retrieve the latest data directly from 11STREET servers.
   1. On Android, goto Settings » Apps » Select "11STREET" » click Storage » click "Clear Cache".
4. Check 11STREET app permissions. If any of these permissions required to use your device's features are disenabled, 11STREET might not work.
5. Uninstall and reinstall 11STREET. If nothing else has worked, completely uninstall 11STREET then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 11STREET not working

2. Fix 11STREET Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 11STREET be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 11STREET not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 11STREET may not be able to connect to the Internet when running in the background.