Contact Lightspeed Pocket (S) Customer Service

Why should I report an Issue with Lightspeed Pocket (S)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ShopKeep Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Lightspeed Retail is the powerful, easy-to-use POS software for busy retailers like you.

2. With Lightspeed’s one-stop commerce platform, you’ll have everything you need to run your business from one incredible platform. Simplify. Scale.

3. Lightspeed Pocket is only available for businesses that use Lightspeed Retail POS (S).

4. And provide amazing customer experiences.

5. It is not available for new customers.

6. That’s the power of Lightspeed.

1. Save the time customer service, I have no interest in receiving " trouble shooting tips".Do yourselves a favor and get your act together.Totally a waste of time to call for help regarding the Clock Punch Error message.

2. Their so-called 24hr support is a complete waste of time and ALWAYS tries to point the finger at ones network, ones router, etc (even when the speed tests are within their requirements).

3. Update: If I could upload snapshots of me requesting cancellation I would, as I have previous communicated with their support email and they refused to cancel after my year contract.Constant crashes.

4. I am currently working with my state atterney general to investigate them as they refused to cancel my service and have been charging me for a canceled service for over half a year.

5. Their customer support is an outsourced, and scripted, waste of time.

6. Shopkeep please fix it or you will loose my business......So been using this system for years.

7. Going to squareI'm leaving a review here, because it seems they turned off reviews on their main page, likely due to numerous terrible reviews.

8. We replaced our entire network in an effort to get the register system to work better, no change.

9. Find a system that actually cares about its customers.This used to be a great app to keep track of my businesses sales on my days off.

10. I cannot say enough bad things about this ShopKeep The removal of reviews from their app page speaks volumes.

11. I have contacted support many times for them to say "cannot get it to duplicate." Funny worked before.. They then try every excuse in the handbook of screen scripting there is.

1. Fix Lightspeed Pocket (S) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lightspeed Pocket (S): Restarting the app will resolve most errors.
2. Update the Lightspeed Pocket (S) App. Here is how:
   1. On Android goto PlayStore » Search for "Lightspeed Pocket (S)" » Open Lightspeed Pocket (S) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lightspeed Pocket (S) » click "UPDATE".
3. Clear Lightspeed Pocket (S) app cache: Clearing cached data will force your app to retrieve the latest data directly from Lightspeed Pocket (S) servers.
   1. On Android, goto Settings » Apps » Select "Lightspeed Pocket (S)" » click Storage » click "Clear Cache".
4. Check Lightspeed Pocket (S) app permissions. If any of these permissions required to use your device's features are disenabled, Lightspeed Pocket (S) might not work.
5. Uninstall and reinstall Lightspeed Pocket (S). If nothing else has worked, completely uninstall Lightspeed Pocket (S) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lightspeed Pocket (S) not working

2. Fix Lightspeed Pocket (S) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lightspeed Pocket (S) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lightspeed Pocket (S) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lightspeed Pocket (S) may not be able to connect to the Internet when running in the background.