Contact AXA Pocket Coach Customer Service

Why should I report an Issue with AXA Pocket Coach?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DSI GIE AXA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

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1. Fix AXA Pocket Coach Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AXA Pocket Coach: Restarting the app will resolve most errors.
2. Update the AXA Pocket Coach App. Here is how:
   1. On Android goto PlayStore » Search for "AXA Pocket Coach" » Open AXA Pocket Coach » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AXA Pocket Coach » click "UPDATE".
3. Clear AXA Pocket Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from AXA Pocket Coach servers.
   1. On Android, goto Settings » Apps » Select "AXA Pocket Coach" » click Storage » click "Clear Cache".
4. Check AXA Pocket Coach app permissions. If any of these permissions required to use your device's features are disenabled, AXA Pocket Coach might not work.
5. Uninstall and reinstall AXA Pocket Coach. If nothing else has worked, completely uninstall AXA Pocket Coach then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AXA Pocket Coach not working

2. Fix AXA Pocket Coach Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AXA Pocket Coach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AXA Pocket Coach not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AXA Pocket Coach may not be able to connect to the Internet when running in the background.