Contact PREVIEW Customer Service

Why should I report an Issue with PREVIEW - Plan your Instagram?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Preview App Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Very simple and easy to use and a great tool.I've gone through a couple of social media management apps and with Preview, I've had trouble finding hashtags that are relevant to the photo I was trying to post and when I set up to schedule the post I didn't receive any notification to remind me to post it (don't know if this is one of the apps that don't have permission to post but can remind you so you can post through it yourself).

2. People accuse of false advertising because they confuse "scheduling" with "automatic posting." This app does NOT post automatically for you, but you can still set up your posts ahead of time by editing the photos, creating your captions, and scheduling it for a specific day/time.

3. The desktop view is available with the premium subscription, and l found it to be useless.. If you choose to download the app, go with the free version, the paid subscriptions are not worth it.Edit: Thanks so much for fixing this!! My feed shows correctly in the app now.

4. 👍🏻 I love this app and I've used it for years to plan my feed, but in all that time I hadn't uploaded a video, until now... And it really messes up the planning because Preview doesn't detect videos.

5. Hours of work down the drain! 😭😭😭 It also is glitchy adding photos sometimes and I had trouble logging back in because it seemed to put me in some sort of loop.Didn't find this app to be useful.

6. I did email them and they got back with me but basically just told me to update the app or restart my phone, which is obviously not the issue.The app is decent and functions well, however one thing that puts a damper to it all is that when I add a photo to the grid, it turns green-ish.

7. When I try to edit the green out, it's turns even more green.I loved the idea, but I spent about an hour trying to figure out why my subscription wouldn't go for from free to pro when my card was charged.

8. It's so random and weird, but is so noticable!! It becomes very frustrating to make a cohesive feed that makes sense when random photos are green.

9. The app sends you a notification when its time to post and takes you to Instagram where you can then make the post.

10. When the photo isn't in the correct orientation, correcting it through the app itself just completely damages the file with an unusable image and it just didn't make sense to me.

11. Once, I was finally able to use, I find out when I try to edit any photo and save it, the photo becomes distorted.

1. Fix PREVIEW Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PREVIEW: Restarting the app will resolve most errors.
2. Update the PREVIEW App. Here is how:
   1. On Android goto PlayStore » Search for "PREVIEW" » Open PREVIEW - Plan your Instagram » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PREVIEW » click "UPDATE".
3. Clear PREVIEW - Plan your Instagram app cache: Clearing cached data will force your app to retrieve the latest data directly from PREVIEW servers.
   1. On Android, goto Settings » Apps » Select "PREVIEW - Plan your Instagram" » click Storage » click "Clear Cache".
4. Check PREVIEW app permissions. If any of these permissions required to use your device's features are disenabled, PREVIEW might not work.
5. Uninstall and reinstall PREVIEW. If nothing else has worked, completely uninstall PREVIEW then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PREVIEW not working

2. Fix PREVIEW Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PREVIEW be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PREVIEW not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PREVIEW may not be able to connect to the Internet when running in the background.