Contact Planit Live Customer Service

Why should I report an Issue with Planit Live: Travel Companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlanIt Photo Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To make the app simple to use when on the location, we only defined a single user case: You need some information, so you take out the phone, open the Planit Live, get the the information right away and close the phone.

2. That's why we decide to introduce the Planit Live, to provide the best experience for photographers when on the location.

3. They captured the perfect moment when the nature light from the Sun, the Moon or the Milky Way and Stars are at the best angle or at the most perfect position.

4. As a matter of fact, even you don’t take photo but just want to witness the beautiful scene because of the ideal nature light, you can use the app too.

5. To express our gratitude for users who supported us in the past few years, we will keep the Live version for free for the moment.

6. We will add many features that would be needed for photographers when on the location, such as AR, location tracking, and weather related features.

7. If you were a Planit Pro user, you should remember how many features we added to the Pro version in the past few years.

8. That's why great landscape photographers chase the light to the extreme.

9. Landscape photography is an art of using the nature light.

10. Our another app, Planit Pro, provided a powerful tool for pre-planning these perfect moment.

11. If you wear an Android watch that paired with the phone, you will see the reminder on the watch too.

1. Planit pro is useful for planing events for any date and time and this is useful for the very next day and today planning.Just downloaded the app and I've been extremely impressed with its functionality and its ease of use! I'll still use Planit Pro for true planning, but this app is spot on for immediate information!excellent it does exactly what it says.

2. I have planit pro which is great for pre planning a photo shoot but this is great for location useLooks really good but kinda makes me wonder if this app isnt to replace the pro and start the subscription model.

3. Check it out if you're not familiar with it — it's a great tool!This app is useful to locate the sun moon position, different hours like golden hour, blue hour etc of the current date.

4. (Yes, I know it has a compass function, but that's not the same as a map.)This is the coolest ephemeras app that I've seen, really excellent visualizations of solar, lunar and milky way positions! I've used PlanitPro for years but have just discovered Planit Live.

5. Great companion to the full-featured big brother Planit Pro, and I frequently use both.

6. A great primer to Planit pro or Planit Planner.

7. But combined with planit pro is great.

8. Just wish the Live version included a map page so that one can easily see at a glance the position of sun/moon rise/set relative to your location.

9. Is it possible to make this a widget???This app and Planit Pro are the best photography apps available, hands down.

10. SO much information! Great job Devs!What a great idea.

11. Can be used the app alone for present position of current date.

1. Fix Planit Live Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Planit Live: Restarting the app will resolve most errors.
2. Update the Planit Live App. Here is how:
   1. On Android goto PlayStore » Search for "Planit Live" » Open Planit Live: Travel Companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Planit Live » click "UPDATE".
3. Clear Planit Live: Travel Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from Planit Live servers.
   1. On Android, goto Settings » Apps » Select "Planit Live: Travel Companion" » click Storage » click "Clear Cache".
4. Check Planit Live app permissions. If any of these permissions required to use your device's features are disenabled, Planit Live might not work.
5. Uninstall and reinstall Planit Live. If nothing else has worked, completely uninstall Planit Live then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Planit Live not working

2. Fix Planit Live Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Planit Live be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Planit Live not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Planit Live may not be able to connect to the Internet when running in the background.