Published by SEGB on Mar 7, 2024

Report an issue with My Business.
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Why should I report an Issue with My Business?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SEGB to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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My Business Customer Insights

1. It would be perfect if multiple devices can login to it.How do I tranfer data from my old phone to the new phone? Both are Android phones.I love this app..😘😘 i give it 100% it has everything in one place...i have a startup business and everything is just wonderful...it has collected all the things i would require in one location...i recommend everyone with business to have it...it saves time...calculations has been made easier for me..you can tract your customers and sales a nd employees and providers all in one place...you can record both services and products in one place and the most important you can also generate receipt.The app is very simple to use.

2. Keep up the good work developers... just a modest request for sales monitoring security, would it be possible to have a record on payments? It is so important when there's an issue between the cashier and the customer (a problem we often encounter recently during peak hours).

3. I would like to see a feature added to the app where you can add non sale inventory for making your products, expendable items, and gives you a reorder amount notification.

4. Great little app for tracking your product inventory and getting a report to see what items are moving and making the most money! Great little tool.

5. Suggestion: Please put an option in the "Simple Export" of Inventory, to choose not to put the Purchase Cost.

6. From handling product and prices to employees to shrinkage to accounts receivables and payables, this app has everything you want and need to run a business, plus more.

7. You can design a simple receipt to record sales of your services.

8. So we can share our inventory stock without having to show how much is the capital cost of the item.

9. I found that option in the custom export, however I prefer a list, rather than grid view/with photo.

10. kudosYou owing us Windows Version, I like this app, I've been using it like for over 4 yearsIt's a good app.

11. On the exported Sales CSV & receipts, the payments section is blank.

Steps to Troubleshoot & Fix My Business Issues

1. Fix My Business Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Business: Restarting the app will resolve most errors.
  2. Update the My Business App. Here is how:
    1. On Android goto PlayStore » Search for "My Business" » Open My Business » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Business » click "UPDATE".
  3. Clear My Business app cache: Clearing cached data will force your app to retrieve the latest data directly from My Business servers.
    1. On Android, goto Settings » Apps » Select "My Business" » click Storage » click "Clear Cache".
  4. Check My Business app permissions. If any of these permissions required to use your device's features are disenabled, My Business might not work.
  5. Uninstall and reinstall My Business. If nothing else has worked, completely uninstall My Business then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Business not working


2. Fix My Business Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Business be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Business not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Business may not be able to connect to the Internet when running in the background.

Reported Issues