Published by Sanofi

Report an issue with Interactive Meetings.
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Why should I report an Issue with Interactive Meetings?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sanofi to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Interactive Meetings Customer Insights

Steps to Troubleshoot & Fix Interactive Meetings Issues

1. Fix Interactive Meetings Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Interactive Meetings: Restarting the app will resolve most errors.
  2. Update the Interactive Meetings App. Here is how:
    1. On Android goto PlayStore » Search for "Interactive Meetings" » Open Interactive Meetings » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Interactive Meetings » click "UPDATE".
  3. Clear Interactive Meetings app cache: Clearing cached data will force your app to retrieve the latest data directly from Interactive Meetings servers.
    1. On Android, goto Settings » Apps » Select "Interactive Meetings" » click Storage » click "Clear Cache".
  4. Check Interactive Meetings app permissions. If any of these permissions required to use your device's features are disenabled, Interactive Meetings might not work.
  5. Uninstall and reinstall Interactive Meetings. If nothing else has worked, completely uninstall Interactive Meetings then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Interactive Meetings not working


2. Fix Interactive Meetings Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Interactive Meetings be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Interactive Meetings not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Interactive Meetings may not be able to connect to the Internet when running in the background.

Reported Issues