Contact San Customer Service

Why should I report an Issue with Sanford Guide Collection?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Antimicrobial Therapy, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. (I'm suscribed to the Sanford Collection, and I have a Pixel2 smartphone)I have been using Sanford guide since the start of my training...excellent and concise guidelines for learners!Handy and easily navigated ready recknor on antimicrobial therapeutics.

2. What should I do?I installed the new sanford guide collection and the antimicrobial ones and still when using them the same msg appear telling me to update.

3. I can enjoy the updated content of the Sanford Guide Collection now.

4. I love sanford guide since 10 year and i trust you.

5. But when I tap the 'Download Content' button it says "Something unexpected happened.

6. Thank so much to your tech support team!It worked just fine for 1 month, now it closes automatically.

7. But last time i forgot to thank you because both are great app and very relaiable.

8. I cannot download any content therefore, I can't use the app at all.

9. Thanks for your respondi letterThis resource is excellent.

10. The off-line availability means it is very useful in all settings.

11. Highly recommended.I really appreciate your assistance through email about my log in issues.

1. Fix San Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart San: Restarting the app will resolve most errors.
2. Update the San App. Here is how:
   1. On Android goto PlayStore » Search for "San" » Open Sanford Guide Collection » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for San » click "UPDATE".
3. Clear Sanford Guide Collection app cache: Clearing cached data will force your app to retrieve the latest data directly from San servers.
   1. On Android, goto Settings » Apps » Select "Sanford Guide Collection" » click Storage » click "Clear Cache".
4. Check San app permissions. If any of these permissions required to use your device's features are disenabled, San might not work.
5. Uninstall and reinstall San. If nothing else has worked, completely uninstall San then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing San not working

2. Fix San Server issues & Internet Connection

1. Check network connection: An unstable Internet will make San be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to San not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, San may not be able to connect to the Internet when running in the background.