Published by Antimicrobial Therapy, Inc.

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Why should I report an Issue with Sanford Guide:HIV/AIDS Rx?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Antimicrobial Therapy, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

San Customer Insights

Steps to Troubleshoot & Fix San Issues

1. Fix San Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart San: Restarting the app will resolve most errors.
  2. Update the San App. Here is how:
    1. On Android goto PlayStore » Search for "San" » Open Sanford Guide:HIV/AIDS Rx » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for San » click "UPDATE".
  3. Clear Sanford Guide:HIV/AIDS Rx app cache: Clearing cached data will force your app to retrieve the latest data directly from San servers.
    1. On Android, goto Settings » Apps » Select "Sanford Guide:HIV/AIDS Rx" » click Storage » click "Clear Cache".
  4. Check San app permissions. If any of these permissions required to use your device's features are disenabled, San might not work.
  5. Uninstall and reinstall San. If nothing else has worked, completely uninstall San then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing San not working


2. Fix San Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make San be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to San not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, San may not be able to connect to the Internet when running in the background.

Reported Issues

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