Contact Hello Mom Customer Service

Why should I report an Issue with Hello Mom?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Medison Co.,Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Hello Mom links with Samsung Medison ultrasound systems to transfer fetal ultrasound images and growth records directly to the mother's Android mobile phone.

2. Hello Mom provides the Album feature for editing and archiving images of your child, as well as the 'Birth Diary' feature for keeping a text and image journal of the pregnancy, which are sure to be precious mementos for the mother.

3. The mother can use this application to edit and manage ultrasound images that have been received, as well as any other images stored on her mobile phone.

4. This application is intended to be used by mothers and their family members to transfer, manage, and edit ultrasound images of their unborn children.

5. To use the 'Receive Sonogram' and 'Records' features of this product, your hospital must provide Samsung Medison's Mobile Export service.

6. Downloading and installing this application signifies that you agree to the privacy policy of Samsung Medison.

7. Look up growth records of unborn child, such as body weight, head circumference, etc.

8. To determine the health condition of child or mother, consult a qualified physician.

9. This application cannot be used for medical purposes.

10. It is not intended for clinical or diagnostic uses.

11. In addition, the 'Appointment Reminder' feature lets her set up an appointment for a hospital visit, and receive reminders later using the alarm feature.

1. wont work to receive the pictures either.It worked fine on Huawei, but since I switched to Xiaomi it won't save baby name and can't import data from other phone.Useless app demands for GPS and if you dont let it, it's kicking you out.

2. Why is there a need to know of the devices location or access to personal information on my device?too many permissions, if you deny any of them it refuses to work.

3. Why does the app need access to location, photos/files, phone calls, calender etc? If you don't agree the app doesn't work.

4. What are you gonna do my location? Nice try about collecting irrelevant information.Very convenient in keeping ultrasound images of my baby.

5. Needs improvement though.Okay to keep ultrasound pics....but needs improvement on backup if phone gets lotsFace frequent connectivity problems.

6. My healthcare provider uses this app to send the ultrasound images to me, that's the only reason I use this.Too many permissions required to open the app.

7. Hang quite often too.It asked to be able to make calls and such when you first download it.

8. If any permission is declined then the app will not work.

9. Here is your star.

10. Why would a pregnancy app need to have assess to my private information like that?Needs massive amount of creepy permissions without clear purpose.

11. Avoid this crapware.

1. Fix Hello Mom Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hello Mom: Restarting the app will resolve most errors.
2. Update the Hello Mom App. Here is how:
   1. On Android goto PlayStore » Search for "Hello Mom" » Open Hello Mom » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hello Mom » click "UPDATE".
3. Clear Hello Mom app cache: Clearing cached data will force your app to retrieve the latest data directly from Hello Mom servers.
   1. On Android, goto Settings » Apps » Select "Hello Mom" » click Storage » click "Clear Cache".
4. Check Hello Mom app permissions. If any of these permissions required to use your device's features are disenabled, Hello Mom might not work.
5. Uninstall and reinstall Hello Mom. If nothing else has worked, completely uninstall Hello Mom then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hello Mom not working

2. Fix Hello Mom Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hello Mom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hello Mom not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hello Mom may not be able to connect to the Internet when running in the background.