Contact Samsung HeartWise Customer Service

Why should I report an Issue with Samsung HeartWise?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co. Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Samsung HeartWise is intended to track, or encourage general health, healthy activity and health choices, which, as part of a healthy lifestyle may help living well with certain chronic diseases or conditions.

2. Samsung HeartWise is not intended for use in the diagnosis of acute or chronic disease or other conditions, or in the cure, mitigation, treatment, or prevention of acute or chronic disease or other conditions.

3. Your heart-wellness data is tracked on your smartphone and automatically sent to your clinical team daily, which keeps them up to date for the weekly wellness check-in and makes the heart-wellness program easy and convenient.

4. Rx Only: To use this app, your healthcare provider must prescribe it as part of the HeartWise heart-wellness program.

5. Samsung HeartWise is an app for patients participating in the HeartWise home-based heart-wellness program.

6. The app uses your phone and a Samsung smartwatch to promote a healthy lifestyle.

7. Download and launch the app using your health provider user ID and password.

8. You should seek medical advice from a physician before starting any new lifestyle or fitness regimen.

1. THE reason I bought him a watch in the first place.Why is this limited to Kaiser Permanente Healthcare recipients?? This should be availabile to all Samsung users that paid for the watch regardless of who's insurance you use! Very disappointed that I can't use one of Samsung's health apps after spending so much money on the watchInstalled and removed app.

2. This app is only available to Kaiser patients- should be available to all samsung owners regardless of healthcare providers.

3. Seems like enough samsung users are being left out that we could unite and bring a class action lawsuit against them.Unable to add data from previous week.

4. Now I have to buy a different Samsung Galaxy watch for this app to work? Make the app available to all your Samsung Watch customers.

5. Probaly others that are better.What's with this Kaiser Permanente BS?! Why have a feature available on a watch, that's not accessible to everyone.

6. They have no business knowing my Healthcare infoStill no Blood Pressure feature forsamsung users, well except for kaiser patients.

7. Kaiser was very instrumental in getting me back to a normal life after my Heart attack.Unable to sign in.

8. You get a 5 star when you take care of your customers.Used through Kaiser for Cardiac Rehab after a Heart attack.

9. What am I supposed to do wear 2 different Samsung watches.

10. Samsung is supposed to innovate and lead 😒 the industry.

11. Work it together with Samsung Health.

1. Fix Samsung HeartWise Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Samsung HeartWise: Restarting the app will resolve most errors.
2. Update the Samsung HeartWise App. Here is how:
   1. On Android goto PlayStore » Search for "Samsung HeartWise" » Open Samsung HeartWise » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung HeartWise » click "UPDATE".
3. Clear Samsung HeartWise app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung HeartWise servers.
   1. On Android, goto Settings » Apps » Select "Samsung HeartWise" » click Storage » click "Clear Cache".
4. Check Samsung HeartWise app permissions. If any of these permissions required to use your device's features are disenabled, Samsung HeartWise might not work.
5. Uninstall and reinstall Samsung HeartWise. If nothing else has worked, completely uninstall Samsung HeartWise then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Samsung HeartWise not working

2. Fix Samsung HeartWise Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Samsung HeartWise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Samsung HeartWise not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Samsung HeartWise may not be able to connect to the Internet when running in the background.