Published by Samsung Electronics Co. Ltd

contact Chef Collection Chat with our AI-based Chef Collection Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Chef Collection?



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Why chat with our AI Chef Collection Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Chef Collection.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Recipes, please!It isn't working anymore, every time I try to open the Chef Collection, the message comes up "unfortunately Chef Collection has stopped"! I would like to know why it's not working!Do not install, does not show in application manager and cannot be deleted.Too much messing with my devices and accounts to tell if good app or notJust installed and it shows I need Internet connection, rubbishThe food looks fabulously I have made that sandwichBeautiful app with great chef contributions, lovely pictures, recipes and instructions.

2. I was looking for recipes to use with my high function chef collection oven, but this had hardly any.

3. I did find I could uninstall by holding down on the app icon and sliding onto the uninstall teas can that came up at the top of the screen.

4. I do wish the app was associated with your Samsung account so that favorites could be retrieved if you change phones.

5. Disappointing.In the UK we don't use cups or quarts or liters as measurements and no way to change the locale.

6. Shame as it looked good.No problems here.

7. It does update a lot less often than it used to.

8. Good app.

9. ***Edit - updates are now very few and far between.

Steps to Troubleshoot & Fix Chef Collection Issues

1. Fix Chef Collection Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chef Collection: Restarting the app will resolve most errors.
  2. Update the Chef Collection App. Here is how:
    1. On Android goto PlayStore » Search for "Chef Collection" » Open Chef Collection » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chef Collection » click "UPDATE".
  3. Clear Chef Collection app cache: Clearing cached data will force your app to retrieve the latest data directly from Chef Collection servers.
    1. On Android, goto Settings » Apps » Select "Chef Collection" » click Storage » click "Clear Cache".
  4. Check Chef Collection app permissions. If any of these permissions required to use your device's features are disenabled, Chef Collection might not work.
  5. Uninstall and reinstall Chef Collection. If nothing else has worked, completely uninstall Chef Collection then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chef Collection not working


2. Fix Chef Collection Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chef Collection be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chef Collection not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chef Collection may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!