Published by Samsung Electronics Co. Ltd

Report an issue with Samsung Members v1.
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Why should I report an Issue with Samsung Members v1?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co. Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Samsung Members v1 Customer Insights

1. I don't know where it came from or why it was on my table but it was responsible for taking up nearly half of my usable storage!!! Samsung was always bad about bloatware but this is next-level, even for them.I'm very put-off by the permissions required in order for the app to function - especially location access, something I wouldn't need and even if I did, should be able to simply allow access at that time, not just to use the app in the first place.

2. Samsung actually has a pretty poor reputation in the privacy aspect - often opting-in settings that steal data (like Customization Service).The relationship between Service Provider (AT&T), hardware manufacturer (Samsung) and software architecture (Android/Google) is, well, "weird" and unlike anything I have experienced in more than a dozen years of tech.

3. With so many options to change the dimensions of a phones display, not to mention differences in screen size per series of device, pixel per inch, as well as customizable display settings in the developer options, I could imagine the nightmare it is to build the app to accommodate all devices and preferences.

4. Not a major issue, though people new to a Samsung device, or Android for that matter, may mistake the formatting of the app as "inferior" to maybe another phone or platform altogether.

5. Kindly screw off and leave my phone programs alone unless I give you specific permission to add a new app.Keep's a pretty good record of my Samsung devices.

6. Scrolling up to make sure I havent typed anything erroneously or made a typo is a bit cumbersome and I would venture to bet it would deter longer reviews, which hey idk could be a good thing lolDoes not work on Samsung Galaxy S9+.

7. It also is hit and miss on having the speaker phone usable (muffled sound coming out, muffled sound sent to the other end, or both without moving the phone between calls).

8. It keeps pulling calls back to the phone from bluetooth devices without any user actions to cause it.

9. Thanks Samsung!This just appeared on my phone after an update.

10. I was trying to open it to find out what is going on with the MASSIVE bluetooth issue for the phone "app".

11. When I try to update, I get an error message that it isn't available on my phone anymore.

Steps to Troubleshoot & Fix Samsung Members v1 Issues

1. Fix Samsung Members v1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung Members v1: Restarting the app will resolve most errors.
  2. Update the Samsung Members v1 App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung Members v1" » Open Samsung Members v1 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Members v1 » click "UPDATE".
  3. Clear Samsung Members v1 app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Members v1 servers.
    1. On Android, goto Settings » Apps » Select "Samsung Members v1" » click Storage » click "Clear Cache".
  4. Check Samsung Members v1 app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Members v1 might not work.
  5. Uninstall and reinstall Samsung Members v1. If nothing else has worked, completely uninstall Samsung Members v1 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Members v1 not working


2. Fix Samsung Members v1 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung Members v1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung Members v1 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung Members v1 may not be able to connect to the Internet when running in the background.

Reported Issues