Contact Shop Samsung Customer Service

Why chat with our AI Shop Samsung Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Shop Samsung.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Very misleading.The app contains no ads, and it is also the one point of reference for easily ordering smart devices from Samsung as well as being a part of their trade-in program.

2. Might have been an error in the last update?I have been with Samsung for a long time.

3. As things happen I was three days late on a payment and my credit limit was immediately reduced by 99 percent! Never mind all the on time payments, over payments and pay offs before the end of the term.

4. I tried doing a swap and almost got charged for ear buds that I didn't select, on top of the phone swap not registering and getting charged full price.

5. I'm really disappointed with Samsung products right now and the lack of customer service and support.

6. It never gives you a real person that can assist you with any issues.this app is normally good, but recently it keeps glitching and giving the wrong price for items.

7. I ordered 2 items today, and it wasn't until I got to the absolute final screen that the prices on both items increased by a combined total of $30.

8. I was very disappointed with the fact that my app kept freezing up and I also received multiple error messages! In order for the app to unfreeze, I would have to completely exit out of the app and close it.

9. Prices for most items reflect the cost after maximum trade-in, but few customers qualify.

10. It takes forever to update, so much so there have been instances I have received my device and the app/site still says its in transit for a day or two.

11. You're better off walking into a store, talking to a person, and having them honor the app deals.App is fairly easy to use, but pricing is misleading and, in some cases, incorrect.

1. Fix Shop Samsung Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shop Samsung: Restarting the app will resolve most errors.
2. Update the Shop Samsung App. Here is how:
   1. On Android goto PlayStore » Search for "Shop Samsung" » Open Shop Samsung » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shop Samsung » click "UPDATE".
3. Clear Shop Samsung app cache: Clearing cached data will force your app to retrieve the latest data directly from Shop Samsung servers.
   1. On Android, goto Settings » Apps » Select "Shop Samsung" » click Storage » click "Clear Cache".
4. Check Shop Samsung app permissions. If any of these permissions required to use your device's features are disenabled, Shop Samsung might not work.
5. Uninstall and reinstall Shop Samsung. If nothing else has worked, completely uninstall Shop Samsung then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shop Samsung not working

2. Fix Shop Samsung Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shop Samsung be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shop Samsung not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shop Samsung may not be able to connect to the Internet when running in the background.