Contact Vivitar Action Cam Customer Service

Why should I report an Issue with Vivitar Action Cam?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sakar International, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is the kind of thing that destroys confidence in a brand, Vivitar.GARBAGE! Can't connect the camera to my phone although they are connected via Wifi, says "Go to system preferences connect to camera wifi and try again".

2. I then went to my phone's WiFi settings and then searched for another WiFi network then the camera's WiFi network (model of the camera) was displayed.

3. Connected DVR-917HD to MotoZ4 fine first time but will need to forget WiFi network and reconnect through phone WiFi settings.

4. Kind of confusing so it seems that the app needs to be able to release some network assignments even though the app says that I am connected to the camera via the app.

5. I've uninstalled and reinstalled the app, used different phones (Galaxy S10+ and Note 9), erased and reconnected to the camera wifi and keep getting that error.

6. After having established a connection to the camera's wifi network the app would still not, for whatever reason, even recognize the connection.

7. Constant error that it can't connect and tells you to go connect to the camera in your phone settings.

8. I clicked on the forget network option and then tried to reconnect to the camera again and it connected.

9. Totally useless in this condition.Connecting to camera was easy, taking a picture or video seems to start and stop fine, then it's useless, constantly freezing & crashing on my galaxy 9.

10. Ball is in your court, good luckAt first I could not believe the overwhelming number of comments indicating that this app would not even connect to the camera.

11. Can change resolution and light settings of the camera you are using fine.

1. Fix Vivitar Action Cam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vivitar Action Cam: Restarting the app will resolve most errors.
2. Update the Vivitar Action Cam App. Here is how:
   1. On Android goto PlayStore » Search for "Vivitar Action Cam" » Open Vivitar Action Cam » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vivitar Action Cam » click "UPDATE".
3. Clear Vivitar Action Cam app cache: Clearing cached data will force your app to retrieve the latest data directly from Vivitar Action Cam servers.
   1. On Android, goto Settings » Apps » Select "Vivitar Action Cam" » click Storage » click "Clear Cache".
4. Check Vivitar Action Cam app permissions. If any of these permissions required to use your device's features are disenabled, Vivitar Action Cam might not work.
5. Uninstall and reinstall Vivitar Action Cam. If nothing else has worked, completely uninstall Vivitar Action Cam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vivitar Action Cam not working

2. Fix Vivitar Action Cam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vivitar Action Cam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vivitar Action Cam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vivitar Action Cam may not be able to connect to the Internet when running in the background.